dsXCBVzxcbzfdb

Q: Verification failed : There was an error connecting to apple id server

After updating to iOS9 I can not sign into iCloud and restore my backup. Now I do not have access to anything on my iPad air. Any way to fix this?

iPad Air, iOS 9.0.1

Posted on Sep 24, 2015 9:01 PM

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Q: Verification failed : There was an error connecting to apple id server

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  • by antnpton09,

    antnpton09 antnpton09 May 2, 2016 3:00 AM in response to dsXCBVzxcbzfdb
    Level 1 (8 points)
    May 2, 2016 3:00 AM in response to dsXCBVzxcbzfdb

    I read through all the posts as I had a similar problem.  It took a lot of steps to finally sort out the problem but I got there in the end!

    Got error message: Verification error - cannot connect to Apple ID Server

    I changed the Apple ID Password via my PC

    Turned off the wifi, logged off from the router and logged back in again

    Changed the date and time

    Turned the wifi on and off again

    Then I got a new error message: An unknown error occurred

    I then reset my iPad (held the square button and start down) and to my amazement after trying each of the above steps finally it had worked!! Thank goodness for that!

    Thanks to everyone who posted before me as using all the comments I got there in the end and hopefully this will help someone else before they rip their hair out!

  • by iamamagician1,

    iamamagician1 iamamagician1 May 2, 2016 8:42 AM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    May 2, 2016 8:42 AM in response to dsXCBVzxcbzfdb

    The thing that I did that helped me was going to settings, general, scrolling all the way down to Reset, and hitting the very top reset all settings. I am on ios 9.3.1 and don't know if it will work on other versions but it doesn't hurt to try. 

  • by jimbobamboom,

    jimbobamboom jimbobamboom May 3, 2016 4:18 AM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    May 3, 2016 4:18 AM in response to dsXCBVzxcbzfdb

    I resolved this after speaking to Apple Support. The following does not delete any data or media. It will remove things like background, screen lock pin and wifi authentication - you'll need your WiFi password to hand before you do this.


    1. Select Settings--> General --> Reset --> Reset All Settings

    2. Confirm Reset All Settings

    3. The phone will restart. Takes about 2 minutes.

    4. Once restarted, go back inot Settings --> Wifi

    5. Re-select your Network and enter your password

    6. Re-try logging in to iTunes and/or iCloud with your username and password.

     

    This worked for me. I hope it works for you.

     

    Remember to re-add your screen lock password.

  • by Akazi,

    Akazi Akazi May 3, 2016 6:42 PM in response to SRSco
    Level 1 (4 points)
    May 3, 2016 6:42 PM in response to SRSco

    I had tried all the methods that were suggested and none of them worked for my phone. Thank you very much.

  • by CanadianCutie204,

    CanadianCutie204 CanadianCutie204 May 8, 2016 10:57 AM in response to Joe4068
    Level 1 (4 points)
    May 8, 2016 10:57 AM in response to Joe4068

    this has helped me. I forgot I had set the date and time and forgot to set it back

  • by lhsfromgrange,

    lhsfromgrange lhsfromgrange May 11, 2016 10:37 AM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    May 11, 2016 10:37 AM in response to dsXCBVzxcbzfdb

    Check date and time

  • by PhiDizzle,

    PhiDizzle PhiDizzle May 15, 2016 8:37 PM in response to justinrb78
    Level 1 (4 points)
    May 15, 2016 8:37 PM in response to justinrb78

    This was it!!!!

  • by PhiDizzle,

    PhiDizzle PhiDizzle May 15, 2016 8:54 PM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    May 15, 2016 8:54 PM in response to dsXCBVzxcbzfdb

    OP:

     

    The Time and Date settings need to be updated back to current.

  • by Jennifer0408,

    Jennifer0408 Jennifer0408 May 19, 2016 9:16 AM in response to Nadav Zisin
    Level 1 (4 points)
    iCloud
    May 19, 2016 9:16 AM in response to Nadav Zisin

    mine is still doing it

  • by Jewel54,

    Jewel54 Jewel54 May 20, 2016 6:49 PM in response to dsXCBVzxcbzfdb
    Level 1 (4 points)
    May 20, 2016 6:49 PM in response to dsXCBVzxcbzfdb

    I had the same problem on my son's iPad mini. I rebooted the iPad, then went in as other posters suggested to settings and reset my settings. It worked and I was able to get into the App Store and iCloud.

     

    ALSO--I use Amazon Cloud Drive. I was uploading files on my desktop computer to Amazon Cloud Drive. I don't know for sure, but maybe this was conflicting with signing into Apple's iCloud and app store in my son's iPad Mini. Not sure because I'm not an technical expert. But just to make sure, I logged off the Amazon Cloud Drive before rebooting my son's iPad and resetting the settings.

  • by NerdDiffer,

    NerdDiffer NerdDiffer May 20, 2016 8:43 PM in response to nanifrom stop ridge
    Level 1 (4 points)
    May 20, 2016 8:43 PM in response to nanifrom stop ridge

    This helped me. I assume what you meant by "log off the wifi", is to forget the network.

    Here's the steps I took, hope it helps someone later:

     

    • Go to Settings > Wi-Fi
      • Tap on the current network
      • Tap Forget This Network
      • Reconnect to the same network, enter the password, etc

    Seemed to work for me. Magic?

  • by tbackher,

    tbackher tbackher May 21, 2016 5:42 PM in response to justinrb78
    Level 1 (4 points)
    May 21, 2016 5:42 PM in response to justinrb78

    That just ***** that such a simple change could disconnect you from Apple iTunes Store, but it fixed my son's iPod.  THANKS!

  • by han13rey,

    han13rey han13rey May 30, 2016 11:03 PM in response to justinrb78
    Level 1 (4 points)
    May 30, 2016 11:03 PM in response to justinrb78

    GOD BLESS YOU. YOURE THE ONLY ONE THAT WAS ACTUALLY USEFUL COMPARED TO EVERYONE AFTER 24 HOURS OF SEARCHING FOR A SOLUTION

  • by leigh ellen from Huntsville,

    leigh ellen from Huntsville leigh ellen from Huntsville Jun 3, 2016 7:37 PM in response to jimbobamboom
    Level 1 (4 points)
    iPhone
    Jun 3, 2016 7:37 PM in response to jimbobamboom

    THANK YOU SO MUCH!!!!!  I was FINALLY able to log on with my apple ID...thank you!!!

  • by phoebeking,

    phoebeking phoebeking Jun 12, 2016 12:29 PM in response to SRSco
    Level 1 (4 points)
    iCloud
    Jun 12, 2016 12:29 PM in response to SRSco

    This did not work for me, I continue to receive the Verification Failed: There was an error connecting to iCloud

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