HT202358: Using the iPhoto Library Upgrader tool

Learn about Using the iPhoto Library Upgrader tool
Aggieda1

Q: it says i must upgrade photos before i can view my library

Photos says i must upgrade photos before i can view my library. specifically my library is unsupported and from a newer version of photos. how is this possible if my library stored on my external hard rive and only accessed when I'm importing more photos. this is so frustrating

MacBook Pro

Posted on May 19, 2016 12:46 PM

Close

Q: it says i must upgrade photos before i can view my library

  • All replies
  • Helpful answers

  • by Keith Barkley,

    Keith Barkley Keith Barkley May 19, 2016 12:53 PM in response to Aggieda1
    Level 5 (6,382 points)
    May 19, 2016 12:53 PM in response to Aggieda1

    Are you using a different computer to access it? Did you downgrade your computer from another version of El-Capitan? Did you try to repair your library?

  • by léonie,

    léonie léonie May 19, 2016 12:55 PM in response to Aggieda1
    Level 10 (105,791 points)
    iCloud
    May 19, 2016 12:55 PM in response to Aggieda1

    Photos says i must upgrade photos before i can view my library. specifically my library is unsupported and from a newer version of photos.

    What is the exact error message?

    how is this possible if my library stored on my external hard rive and only accessed when I'm importing more photos.

    Have you accessed this hard drive from a different Mac or a different user account?

     

    Did you recently update your operating system?  What happened before you could no longer access your Photos Library?

  • by LarryHN,

    LarryHN LarryHN May 19, 2016 1:02 PM in response to Aggieda1
    Level 10 (84,217 points)
    Photos for Mac
    May 19, 2016 1:02 PM in response to Aggieda1

    Sorry but we need details

     

    What version of the OS and of Photos do you have? What has changed since it worked correctly? Have you loaded any new software, beta software or reverted back to any old software?  What is the exact, complet error message? Anything else you can think of that might have caused this?

     

    LN

  • by Aggieda1,

    Aggieda1 Aggieda1 May 19, 2016 1:30 PM in response to Keith Barkley
    Level 1 (4 points)
    Photos for Mac
    May 19, 2016 1:30 PM in response to Keith Barkley

    HI, i did not downgrade my version of photos. I left to work for a couple weeks and now it's all out of wack. As of right now upgrading to the latest os version to try and solve this issue

  • by Aggieda1,

    Aggieda1 Aggieda1 May 19, 2016 1:31 PM in response to léonie
    Level 1 (4 points)
    Photos for Mac
    May 19, 2016 1:31 PM in response to léonie

    THe exact error message is " Library Unsupported"

  • by Aggieda1,

    Aggieda1 Aggieda1 May 19, 2016 1:33 PM in response to léonie
    Level 1 (4 points)
    Photos for Mac
    May 19, 2016 1:33 PM in response to léonie

    "Library unsupported"

  • by Aggieda1,

    Aggieda1 Aggieda1 May 19, 2016 1:36 PM in response to léonie
    Level 1 (4 points)
    Photos for Mac
    May 19, 2016 1:36 PM in response to léonie

    I also have not accessed from another account or mac. I will ask my wife to see if she accessed it from her mac... As for any software added or changed, there has been no changes. I left for work for a couple weeks with my computer left at home and now not able to access

  • by léonie,

    léonie léonie May 19, 2016 2:07 PM in response to Aggieda1
    Level 10 (105,791 points)
    iCloud
    May 19, 2016 2:07 PM in response to Aggieda1

    If the Photos Library has been opened from a different Mac with a newer OS X version, make a current backup of your Mac and install the latest OS X update on your Mac; that will update Photos for Mac as well.

     

    Then try to oen your Photos Library again.  If Photos will prompt you to repair the library let it happen, because file ownership may have changed.

  • by Aggieda1,

    Aggieda1 Aggieda1 May 19, 2016 2:39 PM in response to LarryHN
    Level 1 (4 points)
    Photos for Mac
    May 19, 2016 2:39 PM in response to LarryHN

    I am running  osx 10.10.05

  • by LarryHN,

    LarryHN LarryHN May 19, 2016 2:44 PM in response to Aggieda1
    Level 10 (84,217 points)
    Photos for Mac
    May 19, 2016 2:44 PM in response to Aggieda1

    Since you are 5 updates behind a good start (and probably the solution) is to update to the current software - El Captain OS X 10.11.5 and Photos 1.5

     

    LN

  • by Keith Barkley,

    Keith Barkley Keith Barkley May 19, 2016 3:55 PM in response to Aggieda1
    Level 5 (6,382 points)
    May 19, 2016 3:55 PM in response to Aggieda1

    It is generally a good idea to keep all the Macs in a household running the same OS version. Makes troubleshooting simpler. 8^)