Q: itunes not connecting with my iphone 6
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May 19, 2016 6:27 PMby javaliga,HelpfulHave you tried these steps:
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
If so, you might also want to see turingtest2's excellent iTunes for Windows Troubleshooting guide at:
Troubleshooting issues with iTunes for Windows updates
especially the sections containing Apple Mobile Device Support.
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by Carolyn Samit,HelpfulMay 19, 2016 6:27 PM
Carolyn Samit
May 19, 2016 6:27 PM
in response to appleiphone20
Level 10
(120,618 points)
Apple WatchHi,
"I tried updating the driver portion but it says it is up to date however when I go to to view the "Apple Mobile Device USB Driver file" it does not show up on my computer."
It might be a third party software issue.
Click here > https://support.apple.com/en-us/HT203188
Then scroll down to: Learn More
If AMDS still will not start, or if it stops unexpectedly, this could be caused by third-party security software. Learn how to resolve issues between iTunes and third-party security software.
