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Helpful answers
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May 19, 2016 1:26 PM in response to lipsandrougeby joe_7399,Greetings lipsandrouge,
Thank you for using the Apple Support Communities!
From your question, it sounds like you may not have verified your Apple ID email address. If this is the case, please follow the steps in the article below go complete the task.
If you didn't receive your verification or reset email - Apple Support
If this is not the issue, can you explain in more detail what message you are receiving?
Best!
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