iPhone
Q: iCloud lockout on app store and devices
My apple ID and password for iCloud are correct but the app store and icloud on my iphone and ipad will not recognize them. I am locked out, but no way to get in.
I went to the Genius Bar and they couldn't help. They set up a tech support call, which came later than schedule, so I couldn't answer it.
Since Apple isn't recognizing my ID and password for iCloud, I also was unable to reschedule.
I can sign into myappleid.com, just not into the app store (to update apps) or to icloud, so my phone has removed all icloud data (such as contacts, notes).
iPhone 6, iOS 9.3.1, same issue with iPad
Posted on May 19, 2016 4:13 PM
