0esteer

Q: iPhone problems with phonecalls' quality

I bought new iPhone 6s two days ago. People I were talking to through it complain about noises while I talk. They say it remeinds if someone was eating bag of chips near microphone. However, when I switch to speaker, sound is supposedly crystal clear. When I switch back - it remains allright.

 

Any idea what could cause that?

 

Best regards

iPhone 6s, iOS 9.3.2

Posted on May 19, 2016 2:16 PM

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Q: iPhone problems with phonecalls' quality

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  • by razmee209,

    razmee209 razmee209 May 19, 2016 2:27 PM in response to 0esteer
    Level 7 (33,467 points)
    May 19, 2016 2:27 PM in response to 0esteer

    0esteer wrote:

     

    I bought new iPhone 6s two days ago. People I were talking to through it complain about noises while I talk. They say it remeinds if someone was eating bag of chips near microphone. However, when I switch to speaker, sound is supposedly crystal clear. When I switch back - it remains allright.

     

    Any idea what could cause that?

     

    Best regards

    check - settings - general - accessibility - phone noise cancellation - on or off?

  • by 0esteer,

    0esteer 0esteer May 19, 2016 2:31 PM in response to razmee209
    Level 1 (8 points)
    iPhone
    May 19, 2016 2:31 PM in response to razmee209

    On.

  • by razmee209,

    razmee209 razmee209 May 19, 2016 2:37 PM in response to 0esteer
    Level 7 (33,467 points)
    May 19, 2016 2:37 PM in response to 0esteer

    0esteer wrote:

     

    On.

    Turn it off and make a test call. 

     

    If that doesn't help see if this link helps Get help with hardware features on your iPhone, iPad, and iPod touch - Apple Support

     

    IF that doesn't work you can take it back to the Apple store since it is only 2 days old.  I assume all the plastic film has been removed already.

  • by BBoiss,

    BBoiss BBoiss May 19, 2016 2:39 PM in response to 0esteer
    Level 4 (1,404 points)
    Apple Music
    May 19, 2016 2:39 PM in response to 0esteer

    Something to test out...

     

    Go to Settings>Cellular>Cellular Data Options>[if you see an option for "Enable LTE", tap that and choose Data Only]

     

    After that, see if your experience improves.

     

    You can also test out the reset of Network Settings, but as you explained that the phone is only days old, I doubt that will have an effect here.

  • by razmee209,

    razmee209 razmee209 May 19, 2016 2:40 PM in response to BBoiss
    Level 7 (33,467 points)
    May 19, 2016 2:40 PM in response to BBoiss

    BBoiss wrote:

     

    Something to test out...

     

    Go to Settings>Cellular>Cellular Data Options>[if you see an option for "Enable LTE", tap that and choose Data Only]

     

    After that, see if your experience improves.

     

    You can also test out the reset of Network Settings, but as you explained that the phone is only days old, I doubt that will have an effect here.

    Good eye, I totally forgot about that feature.

  • by 0esteer,

    0esteer 0esteer May 19, 2016 2:53 PM in response to BBoiss
    Level 1 (8 points)
    iPhone
    May 19, 2016 2:53 PM in response to BBoiss

    I don't see that option, I can only choose for "Voice & Data" from LTE, 3G and 2G options. It could be country issue, both I and iPhone are from Poland.

     

    @razmee209 I switched the option you recommended, but it's 12 p.m. here, I will try it in the morning.

  • by BBoiss,

    BBoiss BBoiss May 19, 2016 2:55 PM in response to 0esteer
    Level 4 (1,404 points)
    Apple Music
    May 19, 2016 2:55 PM in response to 0esteer

    I see. Yes, it does depend on your carrier as far as what you can toggle there. So there was no option to switch off of Voice and Data and just do Data. Well I hope razmee209's suggestion works for ya

  • by 0esteer,

    0esteer 0esteer May 19, 2016 3:00 PM in response to BBoiss
    Level 1 (8 points)
    iPhone
    May 19, 2016 3:00 PM in response to BBoiss

    Ok, thank you guys for assistance, I will check ramzee209's suggestion in a couple of hours.

     

    All the best.

  • by 0esteer,

    0esteer 0esteer May 20, 2016 12:14 AM in response to razmee209
    Level 1 (8 points)
    iPhone
    May 20, 2016 12:14 AM in response to razmee209

    I tried your soultion, but problem still remains. However, I did some testing this morning with my friends and we did 4 phone calls - 2 from my iPhone and 2 to my iPhone. Only in first call there were issues, remaining three were clean.

  • by BBoiss,

    BBoiss BBoiss May 20, 2016 4:05 AM in response to 0esteer
    Level 4 (1,404 points)
    Apple Music
    May 20, 2016 4:05 AM in response to 0esteer

    That's promising! Let's hope that remains!

  • by 0esteer,

    0esteer 0esteer May 20, 2016 4:50 AM in response to BBoiss
    Level 1 (8 points)
    iPhone
    May 20, 2016 4:50 AM in response to BBoiss

    Yea, but it still happens sometimes. It's really random. I contacted support, they recommended to create backup using iTunes and then restoring it and configure iPhone as new device. They say if problem remains, it is 99% hardware related.