Jason Wickens
Level 1 (73 points)
Safari

Q: How to reset Safari due to freezing?

So for several months now my 2010 iMac has been freezing on and off. It literally freezes everything except the mouse cursor and I have to hold down the power button to restart. After much testing I find the culprit is Safari!

 

Last week I did a reinstall of the OS via booting into the partition but the problem persists. It's often when I have a few tabs open but not sure if that's relevant?

 

So I thought the fresh OS install would do a fresh version of Safari but as the freezing is still happening I wonder what else I can do to get Safari as clean as possible without losing my bookmarks etc?

 

Maybe delete prefs file or some other stuff? Would really appreciate some help from you Safari gurus

iMac, Mac OS X (10.6.8)

Posted on May 20, 2016 4:36 AM

by Carolyn Samit,Apple recommended
Carolyn Samit Carolyn Samit
Level 10 (120,962 points)
Apple Music
A:

Hi...

 

You may have a Safari extension or third party plug-in installed that's causing a conflict. It’s easy to troubleshoot.

 

 

From the Safari menu bar click Safari > Preferences then select the Extensions tab. Uninstall one extension at a time, quit and relaunch Safari to test.

 

 

If it's not an extensions issue, try troubleshooting third party plug-ins.

 

Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow plug-ins. Quit and relaunch Safari to test.

 

If that made a difference, instructions for troubleshooting plugins here.

Posted on May 20, 2016 5:57 AM

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Jason Wickens

Q: How to reset Safari due to freezing?

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  • Helpful answers

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 20, 2016 4:46 AM in response to Jason Wickens
    Level 10 (120,962 points)
    Apple Music
    May 20, 2016 4:46 AM in response to Jason Wickens

    Hi,

     

     

    Which version of Safari is your Mac running?

     

    If you aren't sure, from your Safari menu bar click Safari > About Safari

     

    Which version do you see?



  • by thunderzzz,Helpful

    thunderzzz thunderzzz May 20, 2016 5:58 AM in response to Jason Wickens
    Level 6 (8,379 points)
    Notebooks
    May 20, 2016 5:58 AM in response to Jason Wickens

    Try to reset Safari settings:

    1.Open Safari

    2. Click on Safari menu at the top(to the right from the Apple logo)

    3. Select preferences/privacy tab

    4. Click on Remove all website data

    5. Close Safari.

    Delete Safari cache files:

    1. Click on finder

    2. Look for GO menu at the top

    3. click on GO and hold down the option key. This will show user library folder.

    4. Click on Library and look for Caches folder

    5. In caches folder open com.apple.Safari folder

    6. Move to trash Cache.db file.

    This should solve the issue. If it will not help try to turn off Safari extentions

    1.Open Safari

    2. Click on Safari menu at the top(to the right from the Apple logo)

    3. Select preferences

    4. Find extentions tab

    5. Turn off all the extentions

    6. Relauch Safari


  • by Jason Wickens,

    Jason Wickens Jason Wickens May 20, 2016 4:53 AM in response to Carolyn Samit
    Level 1 (73 points)
    Safari
    May 20, 2016 4:53 AM in response to Carolyn Samit

    Hi Carolyn, I'm running everything up to date, so 9.1.1

  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit May 20, 2016 5:57 AM in response to Jason Wickens
    Level 10 (120,962 points)
    Apple Music
    May 20, 2016 5:57 AM in response to Jason Wickens

    Hi...

     

    You may have a Safari extension or third party plug-in installed that's causing a conflict. It’s easy to troubleshoot.

     

     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab. Uninstall one extension at a time, quit and relaunch Safari to test.

     

     

    If it's not an extensions issue, try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.

  • by Jason Wickens,

    Jason Wickens Jason Wickens May 20, 2016 5:57 AM in response to Carolyn Samit
    Level 1 (73 points)
    Safari
    May 20, 2016 5:57 AM in response to Carolyn Samit

    Thanks, I have disabled extensions.

     

    And thanks thunderzzz I have followed those instructions so will see if this all resolves the freezing. Will keep you posted!

  • by thunderzzz,

    thunderzzz thunderzzz May 20, 2016 6:11 AM in response to Jason Wickens
    Level 6 (8,379 points)
    Notebooks
    May 20, 2016 6:11 AM in response to Jason Wickens

    You are welcome.

  • by Jason Wickens,

    Jason Wickens Jason Wickens May 23, 2016 7:36 AM in response to thunderzzz
    Level 1 (73 points)
    Safari
    May 23, 2016 7:36 AM in response to thunderzzz

    So it has been fine for a few days but then froze again just now. However, this morning I did check the 'allow internet plugins' this morning as it wouldn't let me view any flash content. Maybe that, but I have now turned all my extensions off, though I am gonna miss Adblock Plus!

  • by pinkstones,

    pinkstones pinkstones May 23, 2016 8:54 AM in response to Jason Wickens
    Level 5 (4,209 points)
    Safari
    May 23, 2016 8:54 AM in response to Jason Wickens

    Please post the results of your EtreCheck report.  It's a diagnostics tool developed by a trusted and respected contributor here, and it will allow us to see what is installed on your hard drive in the way of applications, drivers, plugins, extensions, etc.  No sensitive information is included in the report, such as names, e-mail addresses, or serial numbers.

  • by Jason Wickens,

    Jason Wickens Jason Wickens May 24, 2016 4:49 AM in response to pinkstones
    Level 1 (73 points)
    Safari
    May 24, 2016 4:49 AM in response to pinkstones

    Hi pinkstones, here you go. Thanks.

     

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-24 12:47:24

    Download EtreCheck from https://etrecheck.com

    Runtime 3:22

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    freezes

     

    Hardware Information: ⓘ

        iMac (21.5-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac11,2

        1 3.06 GHz Intel Core i3 CPU: 2-core

        12 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 0/DIMM1

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        ATI Radeon HD 4670 - VRAM: 256 MB

            iMac 1920 x 1080

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        ST3500418AS disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.25 GB (65.79 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        OPTIARC DVD RW AD-5680H   ()

     

    USB Information: ⓘ

        Apple Card Reader

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple, Inc. Keyboard Hub

            Apple, Inc Apple Keyboard

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /System/Library/Extensions

        [not loaded]    com.devguru.driver.SamsungComposite (1.4.16 - SDK 10.6 - 2016-05-19) [Support]

     

            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.16 - SDK 10.6 - 2013-11-19) [Support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.4.16 - SDK 10.6 - 2013-11-19) [Support]

        [not loaded]    com.devguru.driver.SamsungMTP (1.4.16 - SDK 10.5 - 2013-11-19) [Support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.4.16 - SDK 10.6 - 2013-11-19) [Support]

     

            ~/Library/Services/ToastIt.service/Contents/MacOS

        [not loaded]    com.roxio.TDIXController (2.0 - 2010-10-14) [Support]

     

    Startup Items: ⓘ

        FxLicenseManager: Path: /Library/StartupItems/FxLicenseManager

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    9 Apple tasks

        [loaded]    156 Apple tasks

        [running]    73 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    49 Apple tasks

        [loaded]    157 Apple tasks

        [running]    85 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-05-19) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-12) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-02-16) [Support]

        [running]    com.extensis.FMCore.plist (2015-06-17) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2015-01-29) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2012-06-15) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2012-06-15) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-05-12) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-12) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]

        [loaded]    com.adobe.agsservice.plist (2016-04-12) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-05-09) [Support]

        [loaded]    com.barebones.textwrangler.plist (2011-08-24) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-03) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-04-29) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2015-01-29) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2012-06-15) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2014-01-06) [Support]

        [running]    com.vladalexa.MagicPrefs.plist (2016-05-24) [Support]

     

    User Login Items: ⓘ

        Suitcase Fusion 6    Application  (/Applications/Suitcase Fusion 6.app)

     

    Other Apps: ⓘ

        [running]    com.adobe.CCLibrary.448672

        [running]    com.adobe.CCXProcess.448032

        [running]    com.adobe.acc.AdobeDesktopService.96352.CF26FB45-5218-4015-BEC6-C7C175CDB781

        [running]    com.adobe.accmac.80992

        [running]    com.extensis.SuitcaseFusion6.154272

        [loaded]    408 Apple tasks

        [running]    197 Apple tasks

     

    Internet Plug-ins: ⓘ

        JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-19) Check version

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        Silverlight: 5.1.40728.0 - SDK 10.6 (2015-10-01) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-19)

        RealPlayer Plugin: Unknown

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]

        AdobePDFViewerNPAPI: 15.016.20041 - SDK 10.11 (2016-05-19) [Support]

        DivXBrowserPlugin: 1.3 (2007-06-21) [Support]

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-23) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-19)

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-23) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        iPhotoPhotocast: 7.0 (2010-05-06)

        AdobePDFViewer: 15.016.20041 - SDK 10.11 (2016-05-19) [Support]

        PDF Browser Plugin: 2.2.3 (2006-09-28) [Support]

        PDEPrint: 2.0 (2006-09-28) [Support]

        SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

        eMusic: Unknown (2004-11-08) [Support]

        ContentUploaderPlugin: 1.2 (2007-06-21) [Support]

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]

     

    Safari Extensions: ⓘ

        BuiltWith - Gary Brewer - http://builtwith.com (2010-11-03)

        Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-01-21)

        SeoQuake-1 - SeoQuake Team - http://seoquake.com (2011-10-14)

        BetterSource-1 - Carlos Palol - http://www.awarepixel.com/safari/bettersource/ (2012-12-19)

        Quickstyle - Canisbos Computing - http://canisbos.com/ (2016-05-23)

        View Style Sheets - Soner Eker - http://sonereker.com/labs/vss/ (2010-08-24)

        Firebug Lite for Safari-1 - Slice Factory - http://www.slicefactory.com (2011-05-06)

        YSlow - Yahoo! Inc. - http://getyslow.com/ (2011-10-06)

        Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-03-29)

     

    3rd Party Preference Panes: ⓘ

        DivX (2007-06-21) [Support]

        Flash Player (2016-05-09) [Support]

        Growl (2011-05-26) [Support]

        Java (2016-02-19) [Support]

        MagicPrefs (2016-01-20) [Support]

        Perian (2011-04-09) [Support]

        Synergy (2009-07-14) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Macintosh HD: Disk size: 499.25 GB Disk used: 433.46 GB

        Destinations:

            Viper Backup [Local]

            Total size: 499.97 GB

            Total number of backups: 10

            Oldest backup: 19/2/16, 15:50

            Last backup: 20/5/16, 14:20

            Size of backup disk: Too small

                Backup size 499.97 GB < (Disk used 433.46 GB X 3)

     

    Top Processes by CPU: ⓘ

             8%    mdworker(23)

             2%    WindowServer

             1%    fontd

             0%    kernel_task

             0%    askpermissiond

     

    Top Processes by Memory: ⓘ

        893 MB    kernel_task

        479 MB    softwareupdated

        356 MB    mds_stores

        332 MB    mdworker(23)

        319 MB    com.apple.WebKit.WebContent(3)

     

    Virtual Memory Information: ⓘ

        6.64 GB    Free RAM

        5.36 GB    Used RAM (2.07 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        May 24, 2016, 12:11:54 PM    Self test - passed

  • by Eric Root,

    Eric Root Eric Root May 24, 2016 6:52 AM in response to Jason Wickens
    Level 9 (70,250 points)
    iTunes
    May 24, 2016 6:52 AM in response to Jason Wickens

    With the extensions off, is Safari operating normally? If so, try turning on the extensions 1 or 2 at a time until you find which extension is causing the problem.

  • by Jason Wickens,

    Jason Wickens Jason Wickens May 24, 2016 6:55 AM in response to Eric Root
    Level 1 (73 points)
    Safari
    May 24, 2016 6:55 AM in response to Eric Root

    Hi Eric. So far it is ok, but I will have to try it for a week or so before switching them back on as it didn't happen every day.

  • by Jason Wickens,

    Jason Wickens Jason Wickens May 26, 2016 3:06 AM in response to pinkstones
    Level 1 (73 points)
    Safari
    May 26, 2016 3:06 AM in response to pinkstones

    @pinkstones did that etrecheck help at all?

  • by Eric Root,

    Eric Root Eric Root May 26, 2016 6:21 AM in response to Jason Wickens
    Level 9 (70,250 points)
    iTunes
    May 26, 2016 6:21 AM in response to Jason Wickens

    Your Etrecheck report is fine from what I can tell.

     

    Safari Corruption       See post by Linc Davis

  • by Jason Wickens,

    Jason Wickens Jason Wickens Jun 2, 2016 6:34 AM in response to Eric Root
    Level 1 (73 points)
    Safari
    Jun 2, 2016 6:34 AM in response to Eric Root

    So my iMac is still crashing even without any extensions turned on. I have the plugin activated though, for flash etc.

     

    It's definitely Safari related. I guess there is no way to do a clean install of just Safari is there? I love it and don't want to switch to another browser. I shouldn't have to!

     

    Any ideas please?

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