Nash40
Level 1 (6 points)
Mac OS X

Q: File Sharing not working in 10.11.5

I just upgraded a Mac Mini to 10.11.5 and after years of no issues now I'm having file and printer sharing issues.
They are showing they are shared on the system but the computer does not show on the network for the other computers to connect to it.
I tried resetting the shared folders up from scratch, I've tried accessing it through different systems nothing.
The firewall to the system is turned off and there are no other AV or Firewall programs running.
No one can see it on a Mac or PC.
This is a critical issue for me because of the 200+ users that access it during the week.

 

Any suggestions would be appreciated but it appears network shares is a bug in 10.11.5 from the various post I'm seeing.

Thanks in advance.

MacBook Pro, OS X El Capitan (10.11.5)

Posted on May 18, 2016 4:51 PM

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Nash40

Q: File Sharing not working in 10.11.5

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  • Helpful answers

  • by Mobile Blues,

    Mobile Blues Mobile Blues May 18, 2016 5:07 PM in response to Nash40
    Level 4 (1,799 points)
    May 18, 2016 5:07 PM in response to Nash40

    Read through this Apple Knowledge Base article and see if there is something you are missing, especially the "Tips"section at the bottom of the article...

    How to connect with File Sharing on your Mac - Apple Support

    -And This One-

    OS X El Capitan: Share your files with other Mac users

    -And This One-

    OS X El Capitan: Share your printer

  • by Mobile Blues,

    Mobile Blues Mobile Blues May 19, 2016 3:32 PM in response to Nash40
    Level 4 (1,799 points)
    May 19, 2016 3:32 PM in response to Nash40

    As a follow up to my previous post. I didn't realize that in Settings>Energy Saver you can check the box to automatically power up after a power failure. I would not recommend this setting because if the power goes out there was a reason and it might not be a good one like a surge or brown out. I would also defer to Specmedia who has offered a terminal solution to power up and off at specific times.

  • by Duane,

    Duane Duane May 19, 2016 6:59 PM in response to Nash40
    Level 10 (124,018 points)
    May 19, 2016 6:59 PM in response to Nash40

    I am having no problem file sharing and printer sharing between Macs running 10.11.5. There must be an issue with your configuration.

  • by Nash40,

    Nash40 Nash40 May 20, 2016 5:53 AM in response to Mobile Blues
    Level 1 (6 points)
    Mac OS X
    May 20, 2016 5:53 AM in response to Mobile Blues

    No luck with these steps.

  • by Nash40,

    Nash40 Nash40 May 20, 2016 5:54 AM in response to Nash40
    Level 1 (6 points)
    Mac OS X
    May 20, 2016 5:54 AM in response to Nash40

    I'm going to try a few more things today and if that doesn't fix it I may have to do a wipe and reinstall.

  • by benwiggy,

    benwiggy benwiggy May 20, 2016 6:00 AM in response to Nash40
    Level 4 (1,430 points)
    Mac OS X
    May 20, 2016 6:00 AM in response to Nash40

    Are you using Server.app? I've been having intermittent problems with file and print shares not "declaring" themselves. It seems to be a Bonjour discovery issue: There's nothing in the Finder sidebar, but I can connect using smb://xxx.xxx.xxx.xxx (the IP address of the file server). Similarly, System Prefs doesn't detect the print share, but I can print using Internet Printing Protocol, which again uses the IP address of the print server.

     

    See if you can connect using IP addresses. Then create an alias to the shared volume, and you won't have to remember the number.

     

    The issue has been going on for some time, not just 10.11.5. I think Server app is to blame, possibly some aspect of it is interfering with mDNS.

  • by Nash40,

    Nash40 Nash40 May 20, 2016 6:02 AM in response to benwiggy
    Level 1 (6 points)
    Mac OS X
    May 20, 2016 6:02 AM in response to benwiggy

    It's a program called PaperCut which is a printer sharing program and payment system.
    I'm going to contact them to be sure it isn't an issue they know of.

  • by VikingOSX,

    VikingOSX VikingOSX May 20, 2016 6:12 AM in response to Nash40
    Level 7 (20,633 points)
    Mac OS X
    May 20, 2016 6:12 AM in response to Nash40

    Worth mentioning for the Mac clients anyway — in Finder Preferences, Connected Servers must be checked in the General and Sidebar tabs, before one sees a Shared section at the bottom of their Finder window Favorites — that contains the File sharing server name.

  • by Gino_Cerullo,

    Gino_Cerullo Gino_Cerullo May 20, 2016 6:13 AM in response to Nash40
    Level 3 (553 points)
    Apple TV
    May 20, 2016 6:13 AM in response to Nash40

    This sounds more like a network issue than a File/Print sharing issue. If the affected computer connects to the network using Wi-Fi make sure that it is connecting to the proper network. If it is connecting using Ethernet, double check the network settings to make sure they did not change during the update.