sabertooth97

Q: Certain websites won't load on Safari or Chrome

There seems to be a problem in my mac (running OS X El Capitan 10.11) which doesn't allow me to load certain webpages while I can load websites including apple.com, google.com, facebook.com, youtube.com (all the other websites do load on my phone and other computer). I tried using other wifi connections, but the problem still remains.

I tried changing the IPv6 configuration, but there is no 'off' option.

Safari Version 9.0 (11601.1.56)

Google Chrome version: 50.0.2661.102 (64-bit)

I tried the diagnose option, but the computer fails to find a problem and on the contrary says that everything seems to be working fine.

 

The error on websites reads:

-----------

There is no Internet connection

There is something wrong with the proxy server, or the address is incorrect.

Try:

ERR_PROXY_CONNECTION_FAILED
---------------------------

MacBook Air

Posted on May 20, 2016 1:26 AM

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Q: Certain websites won't load on Safari or Chrome

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  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen May 20, 2016 1:39 AM in response to sabertooth97
    Level 6 (8,424 points)
    Desktops
    May 20, 2016 1:39 AM in response to sabertooth97

    Try restarting your Mac in Safe mode:

    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disk and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disk Permissions and then on Repair Disk Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds


    Hope this helps!

  • by Linc Davis,

    Linc Davis Linc Davis May 20, 2016 9:42 AM in response to sabertooth97
    Level 10 (208,000 points)
    Applications
    May 20, 2016 9:42 AM in response to sabertooth97

    You may have installed one or more variants of the "VSearch" ad-injection malware. Please back up all data, then take the steps below to inactivate it.

    Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

    Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

    The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.

    1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C:

    /Library/LaunchDaemons

    In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

    A folder named "LaunchDaemons" may open. If it does, press the key combination command-2 to select list view, if it's not already selected.

    There should be a column in the Finder window headed Date Modified. Click that heading twice to sort the contents by date with the newest at the top. Please don't skip this step. Files that belong to an instance of VSearch will have the same modification time to within about one minute, so they will be clustered together when you sort the folder this way, making them easy to identify.

    Look inside the folder for files with a name of any of these forms:

              com.something.daemon.plist

              com.something.helper.plist

              com.something.net-preferences.plist

    Here something is a meaningless, random string of characters, which can be different in each instance of VSearch. So far it has always been an alphanumeric string without punctuation, such as "disbalance" or "thunderbearer."

    You could have more than one copy of the malware, with different values of something.

    There may also be one or more files with a name of this form:

               com.somethingelseUpd.plist

    where somethingelse may be a different meaningless string than something. Again, there may be more than one such file, with different values of somethingelse.

    Here's a typical example of a VSearch infection in the LaunchDaemons folder:

              com.disbalance.net-preferences.plist

              com.thunderbearerUpd.plist

    You will have files with names similar, but probably not identical, to some of these.

    If you feel confident that you've identified the malicious files, drag just those files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder window.

    2. Open this folder as in Step 1:

    /Library/LaunchAgents

    Move to the Trash any files with a name of the form

              com.something.agent.plist

    where something is one of the strings you found in Step 1. There may not be any such files.

    3. If you moved anything to the Trash in Step 1 and/or Step 2, restart the computer and empty the Trash.

    Don't delete the "LaunchAgents" or "LaunchDaemons" folder, or anything else inside either one, unless you know you have some other kind of unwanted software besides VSearch. The folders are a normal part of OS X. The terms "agent' and "daemon" refer to a program that starts automatically. That's not inherently bad, but the mechanism is sometimes exploited by malware attackers.

    4. Reset the home page in each of your browsers, if it was changed. In Safari, first load the home page you want, then select

              Safari Preferences... General

    and click

              Set to Current Page

    If you use the Firefox and/or Chrome web browser, remove any extensions or add-ons that you don't know you need. If in doubt, remove all of them.

     

    The malware is now permanently inactivated, as long as you never reinstall it. A few small files will be left behind, but they have no effect, and trying to find them all is more trouble than it's worth.

     

    5. If you didn't find the files or you're not sure about the identification, post what you found.

    If in doubt, or if you have no backups, change nothing at all.

    6. The trouble may have started when you downloaded and ran an application called "MPlayerX" or "PDF Pronto." If there is an item with either name in the Applications folder, delete it.

    This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.

    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

    Then, still in System Preferences, open the App Store or Software Update pane and check the box marked

              Install system data files and security updates (OS X 10.10 or later)

    or

              Download updates automatically (OS X 10.9 or earlier)

    if it's not already checked.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 20, 2016 2:13 PM in response to sabertooth97
    Level 10 (122,650 points)
    Apple Music
    May 20, 2016 2:13 PM in response to sabertooth97

    HI...


    Make sure OS X is up to date.

     

     

    Click your Apple  menu top left in your screen. From the drop down menu click: App Store

     

    When the App Store opens select Updates from the menu top of the App Store window.

     

    Your Mac may restart several times on it's own during the update process. That's normal.

     

    When it's done, launch Safari and try the websites you couldn't load before.

     

     

     

    **  Latest version of Safari v9.1.1

     

    **  For El Capitan v10.11.5