HT201441: Turn off Find My iPhone Activation Lock
Learn about Turn off Find My iPhone Activation Lock
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All replies
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Helpful answers
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May 20, 2016 7:29 PM in response to Thanaa Mouhratby Gino_Cerullo,Tell him he must go to this web site to reset his password.
https://iforgot.apple.com/password/verify/appleid#!§ion=password
Once he resets the password follow the instruction on this page.
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
If you are purchasing an iPhone from someone they must log out of their iCloud account on that iPhone to disable the security features. If he does not log out of his iCloud account you won't be able to setup the phone with your accounts.
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May 20, 2016 7:30 PM in response to Thanaa Mouhratby Allan Eckert,If none of the suggestions Gino gave you work then ask for your money back.
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May 26, 2016 2:23 PM in response to Gino_Cerulloby fat guy 2134,my onwer move to a new place she cange her iphone and number what i post to do now if she give me her locked phone
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May 26, 2016 2:25 PM in response to fat guy 2134by ChrisJ4203,If you cannot contact the original owner, you will not be able to activate the phone. It is worthless to you at this point. You will never be able to activate it.
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by Winston Churchill,May 26, 2016 3:25 PM in response to Thanaa Mouhrat
Winston Churchill
May 26, 2016 3:25 PM
in response to Thanaa Mouhrat
Level 10 (104,081 points)
Apple TVIf you aren't able to get assistance from the owner and are unable to get a refund for your purchase, please dispose of the device responsibly by sending it for recycling.