Samd123

Q: iPhone 5 screen bulge

My iphone 5 has recently developed a bulge on the left hand side of the screen just above the volume buttons. I have taken it into the apple store who said they believe it to be the battery expanding but as the phone is one month outside of warranty they will not replace. Then told me to contact my service provider, which I have done and they have sent me back to apple. Any suggestions? I don't think its fair that I should have to pay to repair a faulty item as I would expect an item of this cost to last much longer than 13 months. Anyone know if I'm covered under the sales of goods act?

 

The screen bulge is causing some other problems as well:

Phone turns off randomly

Touch screen is very temperamental

Freezing

 

Any input would be highly appreciated.

iPhone 5, iOS 7.0.6

Posted on Mar 7, 2014 1:16 PM

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Q: iPhone 5 screen bulge

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  • by deggie,

    deggie deggie Feb 26, 2016 7:06 AM in response to Ajay Dus
    Level 9 (54,570 points)
    iPhone
    Feb 26, 2016 7:06 AM in response to Ajay Dus

    If you had almost any other small electronics device with a failed battery they would offer to sell you a brand new one at the full price. Go to a non-Apple repair site and see how much they will charge you to fix it, should be a bit less. If that doesn't work buy a new phone and get it in writing that if your phone fails at any time past the warranty expiration they will give you a new one for free.

  • by expugnare,

    expugnare expugnare Feb 29, 2016 6:17 PM in response to Ajay Dus
    Level 1 (0 points)
    Feb 29, 2016 6:17 PM in response to Ajay Dus

    Call Apple iPhone Support and specifically mention the safety concern, I got escalated to a safety supervisor and he flagged my serial number so that I can bring it in to any Apple store and they will replace it without question. He also was upset that the Apple Store originally turned me away with the issue, saying that they no longer serviced this issue.

  • by Hen Hao,

    Hen Hao Hen Hao May 20, 2016 11:07 AM in response to expugnare
    Level 1 (12 points)
    iPhone
    May 20, 2016 11:07 AM in response to expugnare

    Congratulations on that.

    I just was confronted with two IPhone 5 bulging on left side screen in the tropics.

    Apple stated never to have heard of the problem and that the batteries were too old to be replaced under warranty conditions.

    Having this experience with two IPhones at the same time, cannot be considered a coincidence any more. this could mean that every IPhone owner has a fair chance to be confronted with the same ugly phone performance sooner or later.

    I also mentioned the safety issue. They were not impressed.

    IMG_0719.jpg

    image1.JPG

    image2.JPG

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair May 20, 2016 2:29 PM in response to Hen Hao
    Level 9 (58,991 points)
    iPhone
    May 20, 2016 2:29 PM in response to Hen Hao

    Hen Hao wrote:

     

    this could mean that every IPhone owner has a fair chance to be confronted with the same ugly phone performance sooner or later.

    No, it means that everyone who has a phone with a lithium ion battery has a chance (a small one) of this happening. I just had it happen to a Motorola Droid X over the weekend.


    Using chargers other than OEM or Made For iPhone certified will certainly increase your chances of it happening to an iPhone.

  • by Hen Hao,

    Hen Hao Hen Hao May 21, 2016 4:38 AM in response to Meg St._Clair
    Level 1 (12 points)
    iPhone
    May 21, 2016 4:38 AM in response to Meg St._Clair

    if the IPhone hardware and software would provide for adequate monitoring of the battery charging proces, may be the chances for the malperformance might be reduced and one would not have to be xenophobic with respect to chargers you choose to use.

    It's all a matter of quality you want to provide for the money that you ask for your products. (value for money vv.)

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair May 21, 2016 9:04 AM in response to Hen Hao
    Level 9 (58,991 points)
    iPhone
    May 21, 2016 9:04 AM in response to Hen Hao

    Hen Hao wrote:

     

    if the IPhone hardware and software would provide for adequate monitoring of the battery charging proces,

    It does. The charger is part of that hardware.

     

    Xenophobia means an intense or irrational dislike or fear of people from other countries. It has very little to do with iPhone chargers. The country in which the iPhone charger is made is irrelevant. What matters is that it be certified Made for iPhone.

    1.  

  • by Hen Hao,

    Hen Hao Hen Hao May 21, 2016 10:06 AM in response to Meg St._Clair
    Level 1 (12 points)
    iPhone
    May 21, 2016 10:06 AM in response to Meg St._Clair

    You are absolutely right. how stupid of me

  • by Tomikuramoto,

    Tomikuramoto Tomikuramoto Jul 5, 2016 6:01 AM in response to Samd123
    Level 1 (4 points)
    Jul 5, 2016 6:01 AM in response to Samd123

    I had the same problem with my 5S and I scheduled for the appointment at the apple store to get the battery replaced. The phone was basically useless because it turns off randomly. 

    Showed the phone to the staff at the store and they just gave me a brand new replacement for free.

  • by monster8385,

    monster8385 monster8385 Jul 21, 2016 4:53 PM in response to Samd123
    Level 1 (8 points)
    Jul 21, 2016 4:53 PM in response to Samd123

    For the past year I have been dealing with fast battery drainage and my phone getting hot on the back. It got to the point where I always had to have it plugged in while using it or it would drop down to 30-40% in less than an hour. The other day I was on my phone and it started to get very warm and I tossed it on the couch next to me. It cracked across the screen. I started reading about the battery issue and of course, my serial number was not covered. I took it to a shop and had the screen fixed for $80. I got home and the home button was sticking and the side was bulging out. I went to the Genius Bar and she said I had a bulging battery and it couldn't be repaired. I was charged for a "new battery" ($80), but given a "new" phone. So basically had to pay $160 for an issue that Apple is clearly aware of but they are only including certain batteries in their recall. Also, I"m jealous of the people that were given a replacement phone, while others have to pay for it when it is their issue, not ours.

  • by Jamisdiablo,

    Jamisdiablo Jamisdiablo Aug 1, 2016 9:54 AM in response to Samd123
    Level 1 (4 points)
    iPhone
    Aug 1, 2016 9:54 AM in response to Samd123

    Apple no longer offers free replacement for defective batteries in the 5. I have one (yes it is out of warranty) that has the bulging screen issue (battery) and have taken it to two Apple stores and got the same response. They'll replace the phone for the cost of a battery ($79) since they claim it cannot be replaced (BS). But like many others, I feel this is a safety issue/defect and should be replaced at no charge regardless of whether I am 1 day or 1 year out of warranty. bye bye Apple, was nice while it lasted.

  • by r.durai,

    r.durai r.durai Aug 1, 2016 9:59 AM in response to Samd123
    Level 1 (76 points)
    Aug 1, 2016 9:59 AM in response to Samd123

    A repair shop or the apple genius bar should be able to swap out the battery. The same thing happened to my phone and the screen completely came off because of it. There is no act that covers this. Try checking if your phone is covered under this repair: https://www.apple.com/support/iphone5-battery/

  • by Jamisdiablo,

    Jamisdiablo Jamisdiablo Aug 1, 2016 10:24 AM in response to r.durai
    Level 1 (4 points)
    iPhone
    Aug 1, 2016 10:24 AM in response to r.durai

    Thanks but I think you're missing the point. I don't want to pay a repair shop to fix my defective iPhone. Apple should repair at no cost (they won't, two stores said they don't swap out batteries for anyone) or replace at no cost. My phone does not fall within that program. many do not yet still have the issue. Apples "fix" was extremely narrow in it's scope as has been proven by the multitudes of people that tried it and don't "qualify".

  • by r.durai,

    r.durai r.durai Aug 1, 2016 10:33 AM in response to Jamisdiablo
    Level 1 (76 points)
    Aug 1, 2016 10:33 AM in response to Jamisdiablo

    Your warranty doesnt cover it so apple isn't obligated to fix it. Many iPhone 5's had very faulty batteries. I had one where the battery got so big, the screen got pushed off and the one I have right now gets extremely hot when charging. It is not a faulty product if the product as a whole has an issue, that just makes it a bad product. There is no way apple will replace it for free if it doesn't fall within the program. Sorry.

  • by Jamisdiablo,

    Jamisdiablo Jamisdiablo Aug 1, 2016 11:08 AM in response to r.durai
    Level 1 (4 points)
    iPhone
    Aug 1, 2016 11:08 AM in response to r.durai

    What does this even mean?  "It is not a faulty product if the product as a whole has an issue, that just makes it a bad product."


    It is faulty when any part of it does not work as it is described to, thus rendering the device useless. So we are to expect the phones to fail for any reason after a year and be OK with that?


    Sorry Apple made a bad product, a faulty one, and is not taking care of its customers like it could. Not should, but could. Simple customer service issue that if handled differently, would make people very brand loyal. Handled this way, it alienates people and drives them away. Just plain stupid if you ask me.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Aug 1, 2016 3:17 PM in response to Jamisdiablo
    Level 9 (58,991 points)
    iPhone
    Aug 1, 2016 3:17 PM in response to Jamisdiablo

    Jamisdiablo wrote:

    It is faulty when any part of it does not work as it is described to, thus rendering the device useless. So we are to expect the phones to fail for any reason after a year and be OK with that?

    If you have a problem with that possibility, buy AppleCare+.

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