suzieeeh
Level 1 (8 points)
Wireless

Q: My airport express has had a solid amber light for a week. How do I repair this?

My Airport express has had a solid amber light on in for about a week. When I click on it it says " it was previously part of my network" and to "make sure it is still in range and plugged into a power outlet."  I have tried this-doesn't change anything. I have unplugged the main base station and then plugged it back in. This also did not work.

My operating system is OS X 10.9.5

Thanks for any help.

Airport express, OS X Mavericks (10.9.5)

Posted on May 21, 2016 9:14 AM

Close
suzieeeh

Q: My airport express has had a solid amber light for a week. How do I repair this?

  • All replies
  • Helpful answers

  • by Tesserax,Helpful

    Tesserax Tesserax May 21, 2016 9:24 AM in response to suzieeeh
    Level 9 (54,398 points)
    Wireless
    May 21, 2016 9:24 AM in response to suzieeeh

    Sorry, but you can't "fix" this. A solid amber LED status light would indicate a power or some other failure of the base station. There are no user-serviceable parts that you can replace.

     

    If the product is less than 1 year old, Apple will replace the device for you.....or.....if you have AppleCare in effect on a qualified product, the AirPort base station will be covered for up to 3 years from its purchase date.

     

    If you have an Apple Store near you, take the base station to them. Otherwise, contact Apple Support directly at http://www.apple.com/support/contact/

  • by suzieeeh,

    suzieeeh suzieeeh May 21, 2016 9:25 AM in response to Tesserax
    Level 1 (8 points)
    Wireless
    May 21, 2016 9:25 AM in response to Tesserax

    Thanks!

  • by Tesserax,

    Tesserax Tesserax May 21, 2016 9:28 AM in response to suzieeeh
    Level 9 (54,398 points)
    Wireless
    May 21, 2016 9:28 AM in response to suzieeeh

    One thing you can try before giving up on the Express, is to perform a "factory default" reset on it to see if this will help "recover" it. If it goes through the reset successfully, it should now have a flashing amber, not solid amber, status light. You may have to try resetting it a few times. Good luck!