Osiyo

Q: El Capitan iCloud POP Not IMAP, SSL Warning

I think it is fair to say that iCloud POP is a focus, if not the problem. for so many different support areas that I have honestly lost count over the last few months. Roughly two months after ElCapitan released, my new Mac Pro arrived from Apple.Com Online Store. My new Mac Pro is pretty much useless with any kind of email security. When OS X installs it sets up iCloud as a POP entity. Apple Support tells me its not supposed to do that, it should be IMAP. You would be surprised how any ways there are to install OS X in 2016. We've tried them all. Any IMAP or SSL email account I setup in Mail also defaults to POP. There are many fudging efforts we have tried to get around this, but they tend to result a warning, or setup the IMAP without warning, but provide email clients with Folder disasters.

 

The only way I can make an IMAP account on my own is to fudge the email address, like here@now.c instead of here@now.com, then Mail allows the IMAP option, but includes the Preferences Accounts red-ink warning "Unable to verify account name or password." If the email used in the new account form is not fudged, then my iCloud POP mac automatically makes a POP account, with pop.server.domain greyed out and strictly not editable. Apple Senior Advisors after long telephone waits have arranged Option-Click alternatives to side-step the address hack, but those Option-Click efforts only last as long as the telephone support calls.

 

At Stanford University, Configuring Apple Mail for IMAP Using SSL (Stanford IMAP SSL setup is the current international standard for email), It is clear that my new Mac with the new OS X has a significantly different, and as it turns out very problematic user interface.

Apple idea.png

It is suggested by Apple Support, that on the Preferences Accounts panel when Add a Mail Account appears, then fill in vitals and press Option when clicking Sign In. Do this instead of fudging the email address, I am advised. At least for now on my Mac the mouse has stopped changing to a pointer on hovering Sign In. And Option-Click blocks any mouse connection to the Sign In button, unless I am sharing my screen with an Apple Senior Advisor. Apple Support has nothing else to offer for now. OS X is obviously not IMAP friendly on my Mac. But we can select an IMAP option. Similar to the Stanford University functionality, for that older OS X Accounts interface.

 

Fudged IMAP and Option-Click IMAP, after being forced into OSX Mail, result in the biggest-ever IMAP Folder mess you can imagine! Any use of SSL also ends to the same local futility. On the ISP server side of things, the Apple Support background system tinkering has extended some send-receive from 20ms to about 500ms where the servers out there give up trying. Finally, Outlook Support from Microsoft disabled Outlook SSL. Outlook can no longer be configured for SSL on my Mac. And like Mail, the Outlook IMAP and SSL folders are a disaster anyway. Microsoft can only offer optimally insecure incoming over port 25. We think it is fair to assume that the problem is OS X, not the various email clients.

 

As a last ditch effort for now (any other support ideas out there?) we were going to do a standard Mail client configuration of the confused IMAP Folder name (will this remove extra folders of unknown origin?). Unfortunately, we cannot fix the IMAP Folder assignments as suggested at Stanford. When we hover menu Mailbox, and then Use This Mailbox As, all of the options are greyed out. So now, left here alone various incarnations of the dubious 2016 iCloud POP, I seem to be stuck pulling straws for which app to use with non-SSL. Do I use IMAP fudge, or retreat to POP and put up with the viruses and hacks?

 

Note that while truly doing their best to help, no one at Apple Support has anything further to offer for now. Does anyone in Apple Community have any idea how to fix Mac Pro 2016 SSL and/or IMAP email?

Mac Pro, OS X El Capitan (10.11.4), MacBook Pro - iPhone6+ - Power PC

Posted on May 2, 2016 9:50 PM

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Q: El Capitan iCloud POP Not IMAP, SSL Warning

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  • Helpful answers

  • by Rysz,

    Rysz Rysz May 2, 2016 10:42 PM in response to Osiyo
    Level 7 (20,507 points)
    iTunes
    May 2, 2016 10:42 PM in response to Osiyo

    From Apple documentation:

    "iCloud Mail uses the IMAP and SMTP standards supported by most modern email apps. iCloud does not support POP."

     

    I don't know what you're doing and why, but iCloud never supported POP.

     

    Delete the current iCloud account, so there's nothing left related to iCloud in the Accounts pane, then set it up without fudging anything! Just enter the basic email address and password that you're asked for after selecting iCloud as the new account type. Make sure you set up your Apple ID account first (that's where you choose your email name and password).

     

    iCloud: Mail server settings for email clients - Apple Support

  • by Lanny,

    Lanny Lanny May 2, 2016 11:00 PM in response to Osiyo
    Level 5 (7,952 points)
    Desktops
    May 2, 2016 11:00 PM in response to Osiyo

    Plus, email accounts should now be added by using the, "Internet Accounts," System Preference, in lieu of doing it with the Mail application.

     

    Screen Shot 2016-05-03 at 1.55.43 AM.jpg

    For iCloud:

    1.png

    For other mail accounts:

    2.jpg

    Then:

    3.jpg

  • by Rysz,

    Rysz Rysz May 2, 2016 11:03 PM in response to Lanny
    Level 7 (20,507 points)
    iTunes
    May 2, 2016 11:03 PM in response to Lanny

    Plus, email accounts should now be added by using the, "Internet Accounts," System Preference, in lieu of doing it with the Mail application.

    For accounts used just for mail, it really doesn't matter where you set them up.

  • by Lanny,

    Lanny Lanny May 2, 2016 11:15 PM in response to Rysz
    Level 5 (7,952 points)
    Desktops
    May 2, 2016 11:15 PM in response to Rysz

    It's the recommended way, and provides customization of many entries for commonly used ISPs. Try it for yourself.

  • by Rysz,Helpful

    Rysz Rysz May 3, 2016 8:02 AM in response to Lanny
    Level 7 (20,507 points)
    iTunes
    May 3, 2016 8:02 AM in response to Lanny

    When you select Mail > Accounts... you end up in exactly the same place: System Preferences > Internet Accounts.

  • by Osiyo,

    Osiyo Osiyo May 3, 2016 8:46 AM in response to Rysz
    Level 1 (8 points)
    Desktops
    May 3, 2016 8:46 AM in response to Rysz

    Yes. This email setup pattern is seeming to be optimal. However, it is not resolving the background POP [corruption]. Setting up the Apple ID account is a good intention. Again, the system iCloud foundation is POP'd. The POP bug has two characteristics that are not intended. First, the Stanford IMAP/POP selection toggle is absent, unless the account is a greyed out pop.servername.domain, working through that default POP assignment. Second, Support's Option-Click or the user's intentional email fudge, establishes a scrambled Folder hierarch. For 3rd party mail apps, there is also the issue that SSL is not available except using insecure ports 143 and 25, which defeats the purpose of SSL.

     

    It is good, I guess, that Microsoft yesterday pushed the insecure IMAP ports 143 and 25 through IMAP, bypassing the always pop server. That seemed to enable giving SSL on the insecure ports (which like iCloud POP "doesn't make sense"). So now, we need 3rd party mail access to secure SSL ports 993 and 465/587, which are only available in Apple Mail, at the end of the day. Most important of all, we still need IMAP iCloud. Experimentally (I guess), Apple support has tried both normal setting up iCloud ID, and optional not setting up Apple ID. In our last interaction, Apple Support did not set up the Apple ID. But we still have iCloud POP!

     

    When Apple ID is setup on my iCloud POP system, then removing the iCloud account during Support session is very difficult. Which is also interesting Support. Another one of those, "That's not supposed to happen!" I wish I could offer some helpful information here. Other than to say that Apple is making progress. In spite IMAP Folder scrambling, Mail App can at least build correct-looking IMAP accounts under secure IMAP mail ports. But I think the initial focus is, why is iCloud POP - and by extension, how do we correct that on this hardware to iCloud IMAP.

     

    A Mac Pro Early 2013 is not necessarily a Mac Pro Early 2013.

  • by Osiyo,

    Osiyo Osiyo May 3, 2016 9:01 AM in response to Osiyo
    Level 1 (8 points)
    Desktops
    May 3, 2016 9:01 AM in response to Osiyo

    Yes, we all go with Apple Support's interjection that "there is no such thing as iCloud POP". But every way we setup the Cloud account in System Internet Accounts (or in Mail Preferences), it sets up as iCloud POP. During the setup process, what I notice is that in certain setups the IMAP POP section toggle is absent, only appears for fudged email trick. When Support arranges [Option-Click] the setup, then sometimes the IMAP/POP toggle appears,  but does not seem to get us anywhere. Leading to the reasonable conclusion that for whatever reason, my hardware's iCloud POP OS X installations are for now necessarily going to fail.

     

    This is not the $5,000 system I paid for.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 May 3, 2016 9:08 AM in response to Osiyo
    Level 6 (12,162 points)
    Mac OS X
    May 3, 2016 9:08 AM in response to Osiyo

    Lanny has showed how to create an icloud email account.

    Can you tell us specifically what you are doing and show us screenshots?

     

    Like several people have said, there is (should be?) no such thing as iCloud POP...

  • by Glenn Leblanc,Apple recommended

    Glenn Leblanc Glenn Leblanc May 3, 2016 10:36 AM in response to Osiyo
    Level 6 (11,016 points)
    Mac OS X
    May 3, 2016 10:36 AM in response to Osiyo

    You should not be adding an iCloud email account from either the Mail application or Internet Accounts unless you are adding a second iCloud account. You should remove any you have already set up manually in Internet Accounts. An iCloud mail account is automatically set up for you in Mail when you sign into iCloud and enable Mail. It will be added to the Mail application and Internet Accounts for you by the server. You don't do it manually on an Apple Device or computer.

     

    After removing existing iCloud accounts:

    Open the iCloud Pane in System Preferences. If you have not signed into iCloud, do so and check all options you want to use, including Mail. The account will be set up automatically for you in Mail.

    If you were already signed into iCloud, and Mail is unchecked, check the box for Mail. If it is already checked, sign out of iCloud to remove all traces on the computer. Sign back into iCloud and recheck all services you were using including Mail. The account will be replaced with a fresh database.

  • by Osiyo,

    Osiyo Osiyo May 21, 2016 1:47 PM in response to Glenn Leblanc
    Level 1 (8 points)
    Desktops
    May 21, 2016 1:47 PM in response to Glenn Leblanc

    Please do not reply to this post, unless you read this message carefully enough to understand the last sentence below. Read back over the replies to the original post here, approved by an Ap;care "advisor".

     

    This entire experience with Applecare has taught me that every "advisor" at Applecare has absolutely no control over TITLE that Applecare Services network apples to every CASE. For example, this case, where Mac Pro is constantly changing assigned physical mail ports as been called:

    1. New ID not working
    2. Needs firewall
    3. Mail is sending greetings

     

    And so on. Over 2 dozen cases so far, each with imaginary titles and without any apparent focus n reality, outside of digital fantasies. Naturally, physical Mail Port addressing, like all things digital, being part of something much more complex, has progressed. Now one of two video cards in my new Mac Pro has ceased to function. Yes, several visits to retail store appointments booked by "advisors". Last visit, technician advised, "Sorry, but we don't have much time here. What we know is we can't find any issue with greetings, and since you can't tell us what is wrong with greetings, we have to leave this issue as wait-and-see."

     

    Each 'advisor' has no idea what previous advisors have done. My personal notes could help, assuming advisors are willing to ignore whatever Apple Support Services is pumping at them. Perhaps Applecare support can somehow respond to hardcore reality , in a way that will give me a working Mac Pro. Sadly, every call I make, over the old fashioned telephone, gets routed to a "SENIOR ADVISOR". Then on each call, the senior advisor puts me on hold for ten minutes, "to review the previous advisors notes", and then, "to discuss these notes with the engineers". Maybe Apple spell checker is rewriting everything in the Support environment? Maybe the "advisors" (and for all intents and purposes, invisible "engineers") are like Vikki and Fred, just computer voices, part of some forced public speech technology tune-up? You thunk? Anyway, after the last encounter with a living breathing "technician" at the Apple retail store, we now what follows. And please read that last sentence very carefully. I need community feedback on that sentence.

     

    Now, after one of last telephone calls to Applecare, and after the last visit to Applecare at the Apple Store, Apple support insists I have to manage Greetings differently. Which is why I am giving this Forum a go. For those of you who are interested, my problem, on my brand new Mac Pro, is that the machine is re-assigning assigned ports, which means that send receive only happens when I many times per day go into Preferences and reset port assignments in the Accounts panel. Also, now my new Mac Pro cannot use one of two video cards because of a hardware problem. After four (4) months, Applecare has not come up with anything better than a somewhat global (telephone-store) assertion that greetings are to blame.

     

    I doubt that any Mac pro problem is related to Greetings. I never use Greetings, whatever they are. One of my D300 video cards is not working. Mac Pro keeps re-assigning mail ports. HELP!

  • by Osiyo,

    Osiyo Osiyo May 21, 2016 1:53 PM in response to Osiyo
    Level 1 (8 points)
    Desktops
    May 21, 2016 1:53 PM in response to Osiyo

    ...don't ask e to fix selling and grammar in previous post. That was all fine, until I hit Reply.

  • by Glenn Leblanc,

    Glenn Leblanc Glenn Leblanc May 21, 2016 2:10 PM in response to Osiyo
    Level 6 (11,016 points)
    Mac OS X
    May 21, 2016 2:10 PM in response to Osiyo

    Exactly what sentence am I suppose to understand before replying to your post?

     

    I've explained to you the proper way to set up an iCloud account. It's not done through internet accounts or from Mail, unless you are adding a second iCloud account. Maybe you should reread my post. You never said whether or not you even tried it.