49_FiveWindow

Q: Safari keeps crashing/freezing after install of El Capitan

After the install of El Capitan, Safari 9.0 keeps locking up and or crashing.

I have a Mac Book Pro 15'' 2.3 GHz i7, 4GB Memory, 500 GB HD, iOS 10.11

 

When using Safari, I will have class work up and YouTube or iTunes playing. Before El Capitan it would do those processes with out a problem. Now it seems to lock up, unable to refresh, unable to exit Safari. I have to force quit and shutdown to try and get control back. Occasionally even after the shut down it will still lock up.

MacBook Pro (15-inch Mid 2012), OS X El Capitan (10.11)

Posted on Oct 14, 2015 10:06 AM

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Q: Safari keeps crashing/freezing after install of El Capitan

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  • by Unloadedone,

    Unloadedone Unloadedone May 19, 2016 6:44 PM in response to FatFrumos
    Level 1 (4 points)
    May 19, 2016 6:44 PM in response to FatFrumos

    FatFrumos wrote:

     

    I think 10.11.5 fix this. I installed it on May 8. Since then no freezes

    home free here. update knocked all the nonsense right out.

  • by Ottius,

    Ottius Ottius May 19, 2016 9:47 PM in response to FatFrumos
    Level 1 (4 points)
    Mac OS X
    May 19, 2016 9:47 PM in response to FatFrumos

    Had 2 freezes yesterday with 10.11.5.

  • by Adam F,

    Adam F Adam F May 20, 2016 9:47 AM in response to palegreenghosts
    Level 2 (426 points)
    May 20, 2016 9:47 AM in response to palegreenghosts

    At the risk of jinxing myself, I wanted to report that I haven't seen any Safari/YouTube lock-ups in at least 2 weeks. I am running the update for Safari Technology Preview that was released a few weeks ago, but I am also still on 10.11.4 (going to update now due to security updates). I did opt to "Remove all website data" (Under Privacy in STP) just after the last crash. The other change I made is switching to a single display. I very much doubt that is related to the issue.

     

    There's been radio silence on this thread for a few weeks. I'm curious to find out if others have been experiencing more stability. @Palegreenghosts?

  • by palegreenghosts,

    palegreenghosts palegreenghosts May 20, 2016 9:58 AM in response to Adam F
    Level 1 (8 points)
    May 20, 2016 9:58 AM in response to Adam F

    @Adam F

     

    I'm still on 10.11.3 due to a less than ideal backup system in place and some software compatibility. A new backup drive is on its way this week and I think all software bugs ironed out for 10.11.5 so I'll update in the next week or two and try STP.

     

    I'm not the best person to thoroughly test this as I can't risk using Safari when I'm working most of the day on projects that pay my way The breaks I've been getting from work have been better spent away from any computer screen. So I've been using Chrome, reluctantly, for months now to avoid the freezes. I've desperately wanted to switch back to Safari for feature harmony with iOS, battery performance and an overall preference for using it.

     

    That all said, I'll definitely clear some time to test it. Obviously I'm interested in progressing any collective diagnostics on the issue. Thanks for the feedback on your own experiences from the past few weeks.

  • by neolukas,

    neolukas neolukas May 20, 2016 10:02 AM in response to palegreenghosts
    Level 1 (4 points)
    Mac App Store
    May 20, 2016 10:02 AM in response to palegreenghosts

    I Can confirm that deleting website data and clear cache helped me. Havent had a freze in about 10-14 days.

  • by RafaMQ,

    RafaMQ RafaMQ May 20, 2016 10:03 AM in response to 49_FiveWindow
    Level 1 (4 points)
    May 20, 2016 10:03 AM in response to 49_FiveWindow

    10.11.5 after one week: no freezing so far.

  • by nicksotgiu,

    nicksotgiu nicksotgiu May 21, 2016 4:27 PM in response to 49_FiveWindow
    Level 1 (4 points)
    May 21, 2016 4:27 PM in response to 49_FiveWindow

    I doubt that it's Safari.
    Even when just Mail, Adobe Premiere or After Effects is open it crashes...

    it just crashed at exactly 1:10 AM so it's not the heat I guess.

     

    I'm running 10.11.5

    I called Apple too about this and apparently it's known now, but it's still being investigated where these freezes & rebootings come from.

     

    By the way, can someone explain what those 'Combo updates' are?

    Since I've been searching forums for solutions, I see all the updates have these 'Combo Updates'. What is this?

     

    Thanks,

    Nick

  • by jf3wioeajfodjf,

    jf3wioeajfodjf jf3wioeajfodjf May 21, 2016 9:17 PM in response to Adam F
    Level 1 (8 points)
    iTunes
    May 21, 2016 9:17 PM in response to Adam F

    Mid 2014 rMBP running latest 10.11.5 here. Just had the system freeze after closing a youtube video (on the youtube website). Waited 5min and it was still frozen so had to force shutdown. Happens sporadically but has been an issue for a year now. Only happens in Safari and only with YouTube.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 May 22, 2016 2:52 AM in response to nicksotgiu
    Level 6 (12,429 points)
    Mac OS X
    May 22, 2016 2:52 AM in response to nicksotgiu

    By the way, can someone explain what those 'Combo updates' are?

    Since I've been searching forums for solutions, I see all the updates have these 'Combo Updates'. What is this?

     

     

    The Combo Update contains everything necessary to update to 10.11.5 (in the current example) from any of the previous 10.11.* versions, all the way since the original 10.11.

  • by nicksotgiu,

    nicksotgiu nicksotgiu May 22, 2016 4:28 AM in response to Luis Sequeira1
    Level 1 (4 points)
    May 22, 2016 4:28 AM in response to Luis Sequeira1

    Thank you!
    I've installed the combo update, maybe this fixes my issue.

    Tried almost everything already.

     

    Nick

  • by xgrep,

    xgrep xgrep May 22, 2016 4:51 AM in response to jf3wioeajfodjf
    Level 1 (9 points)
    May 22, 2016 4:51 AM in response to jf3wioeajfodjf

    jf3wioeajfodjf wrote:

     

    Mid 2014 rMBP running latest 10.11.5 here. Just had the system freeze after closing a youtube video (on the youtube website). Waited 5min and it was still frozen so had to force shutdown. Happens sporadically but has been an issue for a year now. Only happens in Safari and only with YouTube.

    Thanks, that's what I was afraid of. That's my situation exactly (although I recently removed FlashPlayer to see if that would help, but haven't watched much youtube since doing that). I still think it's somehow related to a bug in the Intel GPU. Maybe Apple can find a SW workaround.

  • by nicksotgiu,

    nicksotgiu nicksotgiu May 22, 2016 4:57 AM in response to 49_FiveWindow
    Level 1 (4 points)
    May 22, 2016 4:57 AM in response to 49_FiveWindow

    Nope, never mind after installing the combo update it just froze and rebooted TWICE in the last 5 minutes :/

    I bought this iMac in November 2015 and I have this major issue since April...

    Really getting annoyed by this and all I can say is... $3,590 well spent

  • by nicksotgiu,

    nicksotgiu nicksotgiu May 22, 2016 5:03 AM in response to 49_FiveWindow
    Level 1 (4 points)
    May 22, 2016 5:03 AM in response to 49_FiveWindow

    Is there any news of a OS X 10.11.6 coming? Or do we have to wait for OS X 10.12 this fall and hope the issue is fixed?

  • by xgrep,

    xgrep xgrep May 22, 2016 6:00 AM in response to nicksotgiu
    Level 1 (9 points)
    May 22, 2016 6:00 AM in response to nicksotgiu

    Considering how long this has been a problem, I wouldn't hold my breath for 10.11.6 or even 10.12. I'd give better than 50% odds you'll own a new computer before you see this fixed. Especially if, as I believe, it's related to Intel GPU hardware.

  • by Bob Bujic,

    Bob Bujic Bob Bujic May 22, 2016 7:53 AM in response to jf3wioeajfodjf
    Level 1 (129 points)
    May 22, 2016 7:53 AM in response to jf3wioeajfodjf

    I'm baffled by those freezes reading the forum. On my MBP 2009 with only 4GB RAM, I installed El Capitan from Mountain Lion. Consequently, it was not a clean install. Except being frustruated by slow browsing (cleared after resetting SMC), I never had a single freezing or any similar misshaps although I have lots of apps including Adobe CS4 Suite (Photoshop, Illustrator, InDesign...). Except Adobe Flash, I didn't add any extentions.

    My Internet surfing is now faster after 10.11.5 update.

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