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May 21, 2016 5:35 PM in response to nanamom05by elcpu,Ok lets try again as shown below. If not successful I suggest taking it to an Apple Store for evaluation or contacting Apple Support:
Connect your device to your computer and open iTunes.
While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.
Keep holding until you see the recovery mode screen and wait for it to restore.
Restore as New first and then restore from backup if desired.
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May 21, 2016 6:21 PM in response to elcpuby nanamom05,Thank you chatted with support said for me to try another computer so trying that now.
May be back.
Thank you
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