EngrBilal

Q: Touchscreen doesn't work properly while charging

I have noticed an annoying tendency while charging my ipad air the touch screen either doesnt work or workes in a wrong way.

SUppose while charging i am trying to open an app it opens another the same trend i saw while writing and many others. It workes properly when i unlpugd from charger? What is the problem? And what can be the possible solution ??

 

THank you in advance

 

 

REgds, BaK

iPad Air, iOS 9.3.2

Posted on May 21, 2016 9:50 AM

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Q: Touchscreen doesn't work properly while charging

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  • by ManSinha,

    ManSinha ManSinha May 21, 2016 5:55 PM in response to EngrBilal
    Level 6 (10,250 points)
    iPhone
    May 21, 2016 5:55 PM in response to EngrBilal

    Do a forced restart -  After shutting down all open apps using the app switcher - invoked by quick double press of the home button and swiping up on each app till it flies off the screen.

     

    Hold the sleep/wake and home buttons down together till you see  logo - then release and allow normal boot up

     

     

    If that does not help

     

    Backup to iTunes

    Then restore as NEW using iTunes

    Do not restore the backup

     

    See if the problem resolves

     

    If it does - restore backup - if the problem returns - then chances are your content is corrupted somehow

     

     

    If there is still an issue

    Please make a Genius appointment at an Apple Store, or go to another authorized service provider.

  • by Eric Ross,

    Eric Ross Eric Ross May 21, 2016 6:07 PM in response to EngrBilal
    Level 6 (11,681 points)
    May 21, 2016 6:07 PM in response to EngrBilal

    It sound like your screen could be damaged, was it replaced recently?