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Helpful answers
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May 23, 2016 11:39 AM in response to Ruby Cby joe_7399,Greetings Ruby C,
Thank you for using the Apple Support Communities!
I understand that you are having an issue syncing your iPhone to your computer. The following article gives a great overview on syncing and how it works.
Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB - Apple Support
If you are having a more specific issue like your iPhone not showing up as a device in iTunes or some specific content not syncing as expected, please elaborate more on your question so that we can provide the best support possible.
Best!
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May 23, 2016 9:09 PM in response to joe_7399by Ruby C,The comment said my iphone could not be synced because the sync session failed to start.
How can I fix it ?
Thanks
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May 24, 2016 6:03 AM in response to Ruby Cby joe_7399,Thank you for replying with this information.
To troubleshoot and resolve an issue where you see a message that the sync session failed to start, please read over and work though the steps outlined in the following article.
If you can't make an iTunes backup of your iPhone, iPad, or iPod touch - Apple Support
Have a great day!
