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Q: my apple id will not work on my app store??? on my mac book pro

I have frequently changed my apple id ,but still cannot get the apple password to work on my app store??

MacBook Pro (Retina, 15-inch, Mid 2014), OS X El Capitan (10.11.4)

Posted on May 22, 2016 2:29 AM

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Q: my apple id will not work on my app store??? on my mac book pro

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  • by lllaass,

    lllaass lllaass May 22, 2016 2:35 AM in response to spavenge
    Level 10 (188,908 points)
    Desktops
    May 22, 2016 2:35 AM in response to spavenge

    What do yo mean by not work?

    Can you sign into the Mc App Store on the Mac?

    What happens when you try?

    Can you sign into iCloud on the Mac with that ID?

  • by spavenge,

    spavenge spavenge May 22, 2016 2:42 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    May 22, 2016 2:42 AM in response to lllaass

    when trying to open my app store i receive a message   error with connection

  • by spavenge,

    spavenge spavenge May 22, 2016 2:48 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    May 22, 2016 2:48 AM in response to lllaass

    also similar message when trying to add an iCloud account

  • by lllaass,

    lllaass lllaass May 22, 2016 3:24 AM in response to spavenge
    Level 10 (188,908 points)
    Desktops
    May 22, 2016 3:24 AM in response to spavenge
  • by Linc Davis,

    Linc Davis Linc Davis May 22, 2016 8:00 AM in response to spavenge
    Level 10 (207,978 points)
    Applications
    May 22, 2016 8:00 AM in response to spavenge

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by Jeeseen,

    Jeeseen Jeeseen May 22, 2016 2:12 PM in response to Linc Davis
    Level 1 (8 points)
    May 22, 2016 2:12 PM in response to Linc Davis

    Your Apple ID has been disabled.For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.

    These days I just upgraded to the latest system 10.11.4 10.11.5, then when I landed app store to begin the installation software prompts this message. Now I can log in iCloud, but not actually in the iTunes buy songs and videos, also be prompted account is prohibited. I did not share their account to anyone without repeated login error password, and so all of the possible causes is prohibited. Request your help, thank you very much!

  • by lllaass,

    lllaass lllaass May 22, 2016 2:24 PM in response to Jeeseen
    Level 10 (188,908 points)
    Desktops
    May 22, 2016 2:24 PM in response to Jeeseen

    Contact Apple as the message says.