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Helpful answers
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May 22, 2016 7:29 AM in response to preciosomelchorby lllaass,- Restore from backup. See:
Restore your device from an iCloud or iTunes backup - Apple Support
https://support.apple.com/en-us/HT204184
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar