Q: MacBook Pro keeps freezing regularly
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May 22, 2016 5:21 AMby dominic23,Reset NVRAM/PRAM. http://support.apple.com/kb/PH18761
Reset SMC. Choose the method for “On Mac notebooks with non-removable battery”.
https://support.apple.com/en-us/HT201295
Start up in Safe Mode. https://support.apple.com/kb/PH21875?locale=en_US
If this doesn’t help, please run EtreCheck and post the report here.
Download it, open Downloads folder, click on it to open and select”Open” in the dialog to run it.
Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.
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May 22, 2016 7:31 AMby Linc Davis,When you see a beachball cursor, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any one of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES â–¹ All Messages
from the log list on the left. If you don't see that list, select
View â–¹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
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May 22, 2016 8:36 AMby frozen.ice,2016/05/22 5:34:34,192 PM AppleSpell[513]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
2016/05/22 5:34:36,000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
2016/05/22 5:34:36,000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- successfully posting another read for the mInt0InterruptPipe -- mInterruptPipeInOutstandingIOCount = 1 -- this = 0x3800
2016/05/22 5:34:43,465 PM WindowServer[146]: send_datagram_available_ping: pid 229 failed to act on a ping it dequeued before timing out.
2016/05/22 5:34:57,208 PM WindowServer[146]: send_datagram_available_ping: pid 229 failed to act on a ping it dequeued before timing out.
2016/05/22 5:35:01,000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
2016/05/22 5:35:01,000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- successfully posting another read for the mInt0InterruptPipe -- mInterruptPipeInOutstandingIOCount = 1 -- this = 0x3800
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May 22, 2016 9:02 AMby frozen.ice,I already tried resetting the NVRAM/PRAM and SMC but no change. The report from EtreCheck is as follows:
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-22 17:56:08
Download EtreCheck from https://etrecheck.com
Runtime 15:28
Performance: Poor
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2,5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en2: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 604
Intel HD Graphics 4000
Color LCD 1280 x 800
OS X El Capitan 10.11.4 (15E65) - Time since boot: about 2 hours
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500,11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (464.68 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8 ()
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
[not loaded] 7 Apple tasks
[loaded] 154 Apple tasks
[running] 77 Apple tasks
[not loaded] 46 Apple tasks
[loaded] 153 Apple tasks
[running] 89 Apple tasks
[loaded] com.apple.installer.osmessagetracing.plist
[loaded] com.google.keystone.agent.plist (2016-05-22) [Support]
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
[running] com.google.Chrome.60192
[loaded] 386 Apple tasks
[running] 190 Apple tasks
Default Browser: 601 - SDK 10.11 (2016-03-12)
QuickTime Plugin: 7.7.3 (2016-03-12)
3rd Party Preference Panes: ⓘ
None
Time Machine not configured!
5% WindowServer
4% Google Chrome Helper(4)
4% kernel_task
1% softwareupdated
0% syncdefaultsd
451 MB kernel_task
430 MB com.apple.WebKit.WebContent(5)
250 MB Google Chrome Helper(4)
188 MB mdworker(10)
94 MB Safari
Virtual Memory Information: ⓘ
414 MB Free RAM
3.59 GB Used RAM (1.35 GB Cached)
0 B Swap Used
May 22, 2016, 03:26:37 PM Self test - passed
May 21, 2016, 03:32:17 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-21-153217_ [redacted].crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
May 20, 2016, 06:58:06 AM ~/Library/Logs/DiagnosticReports/suggestd_2016-05-20-065806_[redacted].crash
/System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd
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May 22, 2016 9:05 AMby frozen.ice,The problem still remains. Even while I'm typing this message, the beachball icon keeps on appearing with the following error:
2016/05/22 6:04:26,333 PM WindowServer[146]: send_datagram_available_ping: pid 229 failed to act on a ping it dequeued before timing out.
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May 22, 2016 9:13 AMby Linc Davis,1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The procedure is easy to do right, but it's also easy to do wrong, so I've made the instructions very detailed. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a general summary of what you need to do, if you choose to proceed:
☞ Copy the text of a particular web page (not this one) to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.
You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.
6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.
8. Launch the built-in Terminal application in any one of the following ways:
☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
Test startedPart 1 of 4 done at: … sec
…
Part 4 of 4 done at: … secThe test results are on the Clipboard.
Please close this window.The intervals between parts won't be exactly equal, but they give a rough indication of progress.
Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.
In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.
11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
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May 22, 2016 1:02 PMby frozen.ice,1 Start time: 20:08:48 05/22/16
2
3 Revision: 1604
4
5 Model Identifier: MacBookPro9,2
6 Memory: 4 GB
7 Boot ROM Version: MBP91.00D3.B0D
8 System Version: OS X 10.11.4 (15E65)
9 Kernel Version: Darwin 15.4.0
10 Time since boot: 13 minutes
11
12 I/O in, sampled (KiB/s)
13
14 mds_stores (UID 0): 1304
15
16 LS schemes: No
17
18 Diagnostic reports
19
20 2016-05-21 suggestd crash
21 2016-05-22 com.apple.WebKit.WebContent crash
22
23 HID errors: 25
24
25 Shutdown codes
26
27 -112 2
28
29 Non-responders
30
31 com.apple.WindowServer 4
32
33 Kernel log
34
35 May 22 17:31:59 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
36 May 22 17:32:38 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
37 May 22 17:33:11 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
38 May 22 17:34:24 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
39 May 22 17:34:36 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
40 May 22 17:35:01 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
41 May 22 17:35:59 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
42 May 22 17:36:22 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
43 May 22 17:36:26 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
44 May 22 17:37:15 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
45 May 22 17:37:58 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
46 May 22 17:38:22 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
47 May 22 17:38:26 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
48 May 22 17:39:12 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
49 May 22 17:39:42 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
50 May 22 17:44:53 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
51 May 22 17:45:16 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
52 May 22 17:46:09 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
53 May 22 17:48:08 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1
54 May 22 18:47:53 Process launchd [1] disabling system-wide I/O Throttling
55 May 22 18:47:53 Process launchd [1] disabling system-wide CPU Throttling
56 May 22 19:59:45 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xc8be0dcac0310e51, provider is 0xc8be0dca61415851
57 May 22 19:59:45 init: error getting PHY_MODE; using MODE_UNKNOWN
58 May 22 19:59:45 AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
59 May 22 19:59:45 pci pause: SDXC
60
61 System log
62
63 May 22 20:03:07 blued: ***** [BluetoothLESecurityManager init] Failed to read device address with error: 0xe00002bc
64 May 22 20:03:51 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.
65 May 22 20:03:56 com.apple.Safari.SearchHelper: tcp_connection_destination_perform_socket_connect 2 connectx to 2c0f:fb50:4002:802::200e.443@0 failed: [65] No route to host
66 May 22 20:03:57 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x3b is not attached to window 0x43
67 May 22 20:04:00 com.apple.Safari.SafeBrowsing.Service: tcp_connection_destination_perform_socket_connect 3 connectx to 2c0f:fb50:4002:803::200e.443@0 failed: [65] No route to host
68 May 22 20:04:05 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 3 connectx to 2600:140f:6:181::244f.443@0 failed: [65] No route to host
69 May 22 20:04:05 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 3 connectx to 2600:140f:6:18f::244f.443@0 failed: [65] No route to host
70 May 22 20:04:09 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 8 connectx to 2600:140f:6:18c::1aca.443@0 failed: [65] No route to host
71 May 22 20:04:09 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 8 connectx to 2600:140f:6:181::1aca.443@0 failed: [65] No route to host
72 May 22 20:04:55 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x38 is not attached to window 0x47
73 May 22 20:05:07 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 25 connectx to 2600:140f:6:181::244f.443@0 failed: [65] No route to host
74 May 22 20:05:07 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 25 connectx to 2600:140f:6:18f::244f.443@0 failed: [65] No route to host
75 May 22 20:05:11 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 28 connectx to 2600:140f:6:181::244f.443@0 failed: [65] No route to host
76 May 22 20:05:11 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 26 connectx to 2600:140f:6:181::244f.443@0 failed: [65] No route to host
77 May 22 20:05:11 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 27 connectx to 2600:140f:6:181::244f.443@0 failed: [65] No route to host
78 May 22 20:05:11 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 28 connectx to 2600:140f:6:18f::244f.443@0 failed: [65] No route to host
79 May 22 20:05:11 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 26 connectx to 2600:140f:6:18f::244f.443@0 failed: [65] No route to host
80 May 22 20:05:11 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 27 connectx to 2600:140f:6:18f::244f.443@0 failed: [65] No route to host
81 May 22 20:06:47 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 40 connectx to 2600:140f:6:18c::1aca.443@0 failed: [65] No route to host
82 May 22 20:06:47 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 40 connectx to 2600:140f:6:181::1aca.443@0 failed: [65] No route to host
83 May 22 20:10:40 coreduetd: LaunchServices: received XPC_ERROR_CONNECTION_INVALID trying to map database
84 May 22 20:10:40 coreduetd: LaunchServices: disconnect event received for service com.apple.lsd.mapdb
85 May 22 20:10:40 coreduetd: LaunchServices: received XPC_ERROR_CONNECTION_INVALID trying to map database
86 May 22 20:10:40 coreduetd: Error -54 registering path /System/Library/CoreServices/CoreTypes.bundle
87 May 22 20:10:40 coreduetd: LaunchServices: disconnect event received for service com.apple.lsd.modifydb
88
89 launchd log
90
91 May 21 15:15:39 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware
92 May 21 17:14:58 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.
93 May 21 17:15:01 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
94 May 21 17:15:36 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware
95 May 22 11:54:12 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.
96 May 22 11:54:15 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
97 May 22 11:54:41 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware
98 May 22 12:00:29 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.
99 May 22 12:00:33 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
100 May 22 12:01:01 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware
101 May 22 12:25:01 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.
102 May 22 12:25:03 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
103 May 22 12:25:43 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware
104 May 22 13:01:34 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.
105 May 22 13:01:36 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
106 May 22 13:02:28 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware
107 May 22 13:49:45 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.
108 May 22 13:49:48 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
109 May 22 13:50:26 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware
110 May 22 15:30:21 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.
111 May 22 15:30:23 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
112 May 22 16:02:15 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware
113 May 22 19:59:38 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.
114 May 22 19:59:39 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
115 May 22 20:00:14 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware
116
117 Console log
118
119 May 16 12:27:19 fontd: Failed to compile sql statement (87), "INSERT OR ABORT INTO font_table VALUES( NULL, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? );"
120 May 16 12:27:19 fontd: Failed to compile sql statement (88), "INSERT OR ABORT INTO dir_table VALUES( NULL, ?, ?, ?, ?, ? );"
121 May 16 12:27:19 fontd: Failed to compile sql statement (89), "INSERT OR ABORT INTO bookmarks_table VALUES( NULL, ?, ?, ? );"
122 May 16 12:27:19 fontd: Failed to compile sql statement (90), "DELETE FROM font_table WHERE font_column == ?;"
123 May 16 12:27:19 fontd: Failed to compile sql statement (91), "DELETE FROM dir_table WHERE dir_column == ?;"
124 May 16 12:27:19 fontd: Failed to compile sql statement (92), "UPDATE OR ABORT font_table SET flags_column == ( flags_column & ?) | ? WHERE font_column == ?;"
125 May 16 12:27:19 fontd: Failed to compile sql statement (93), "UPDATE OR ABORT dir_table SET flags_column == ( flags_column & ?) | ? WHERE dir_column == ?;"
126 May 16 12:27:19 fontd: Failed to compile sql statement (94), "INSERT INTO name_table VALUES( ?, ?, ? );"
127 May 16 12:27:19 fontd: Failed to compile sql statement (95), "INSERT INTO family_table VALUES( ?, ?, ? );"
128 May 16 12:27:19 fontd: Failed to compile sql statement (96), "INSERT INTO subfamily_table VALUES( ?, ?, ? );"
129 May 16 12:27:19 fontd: Failed to compile sql statement (97), "INSERT INTO fullname_table VALUES( ?, ?, ? );"
130 May 16 12:27:19 fontd: Failed to compile sql statement (98), "INSERT OR REPLACE INTO traits_table VALUES( ?, ?, ?, ?, ? );"
131 May 16 12:27:19 fontd: Failed to compile sql statement (99), "INSERT INTO loc_names_table VALUES( ?, ?, ?, ?, ?, ?, ?, ?, ? );"
132 May 16 12:27:19 fontd: Failed to compile sql statement (100), "INSERT OR REPLACE INTO charset_table VALUES( NULL, ? );"
133 May 16 12:27:19 fontd: Failed to compile sql statement (101), "INSERT INTO unicoderanges_table VALUES( ?, ?, ?, ?, ? );"
134 May 16 12:27:19 fontd: Failed to compile sql statement (102), "INSERT INTO language_table VALUES( ?, ?, ? );"
135 May 16 12:27:19 fontd: Failed to compile sql statement (103), "INSERT INTO varaxis_table VALUES( ?, ?, ?, ?, ?, ?, ? );"
136 May 16 12:27:19 fontd: Failed to compile sql statement (104), "INSERT INTO varinstance_table VALUES( ?, ?, ? );"
137 May 16 12:27:19 fontd: Failed to compile sql statement (105), "INSERT OR REPLACE INTO lwfn_table VALUES( ?, ? );"
138 May 16 12:27:19 fontd: Failed to compile sql statement (106), "INSERT INTO psname_aliases_table VALUES( ?, ?, ? );"
139 May 16 12:27:19 fontd: Failed to compile sql statement (107), "INSERT OR REPLACE INTO format_table VALUES( ?, ? );"
140 May 16 12:27:19 fontd: Failed to create font store at path /var/folders/yy/xvcn7dpj7dv9wb4bkjqrshgr0000gn/C/com.apple.FontRegistry/fontreg istry.user, trying alternative
141 May 16 12:27:19 fontd: Failed to create alternative font store at path /tmp/fontregistry.user, falling back to in-memory store
142 May 16 12:27:20 fontd: XType - wal checkpoint: 0, -1, -1.
143 May 16 12:53:35 fontd: Failed to open read-only database, regenerating DB
144
145 System services loaded
146
147 com.apple.logd
148 - status: 1
149 com.apple.watchdogd
150
151 Login services loaded
152
153 com.google.keystone.user.agent
154
155 Contents of Library/LaunchAgents/com.google.keystone.agent.plist
156 - mod date: May 22 12:44:22 2016
157 - size (B): 805
158 - checksum: 4232280612
159
160 <?xml version="1.0" encoding="UTF-8"?>
161 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
162 <plist version="1.0">
163 <dict>
164 <key>Label</key>
165 <string>com.google.keystone.user.agent</string>
166 <key>LimitLoadToSessionType</key>
167 <string>Aqua</string>
168 <key>ProgramArguments</key>
169 <array>
170 <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>
171 <string>-runMode</string>
172 <string>ifneeded</string>
173 </array>
174 <key>RunAtLoad</key>
175 <true/>
176 <key>StartInterval</key>
177 <integer>3623</integer>
178 <key>StandardErrorPath</key>
179 <string>/dev/null</string>
180 <key>StandardOutPath</key>
181 <string>/dev/null</string>
182 </dict>
183 </plist>
184
185 User login items
186
187 iTunesHelper
188 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app
189
190 iCloud services
191
192 CONTACTS
193 CALENDAR
194 REMINDERS
195 NOTES
196 FIND_MY_MAC
197
198 iCloud errors
199
200 comapple.CloudPhotosConfiguration 35
201 cloudphotosd 27
202 Finder 21
203 CallHistorySyncHelper 18
204 cloudd 8
205 brctl 4
206 Safari 4
207 comapple.preferences.icloud.remoteservice 3
208 Reminders 2
209 comapple.InputMethodKit.TextReplacementService 1
210 accountsd 1
211
212 Continuity errors
213
214 sharingd 110
215 useractivityd 1
216
217 Restrictive permissions: 15
218
219 Bundles
220
221 /Library/Internet Plug-Ins/Quartz Composer.webplugin
222 - com.apple.QuartzComposer.webplugin
223 - Software Signing
224 /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.885/_platform_specific/mac_x64/widevine cdmadapter.plugin
225 - NA
226
227 Library paths
228
229 /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.885/_platform_specific/mac_x64/libwidev inecdm.dylib
230
231 Non-loading kernel extensions
232
233 /System/Library/Extensions/AppleOSXUSBNCM.kext
234 - com.apple.driver.AppleOSXUSBNCM
235 - Software Signing
236
237 Elapsed time (sec): 6450
-
May 22, 2016 1:19 PMby Linc Davis,You may be dealing with a hardware fault. I can't be more specific.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keep your confidential data secure during hardware repair.
Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.
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May 22, 2016 1:46 PMby Grant Bennet-Alder,If using Wi-Fi be certain you have set the TCP-IP sub-pane in:
system preferences > network > Wi-Fi > Advanced >TCP-IP
... for use of EITHER IPv4 or IPv6, but not BOTH. In ordinary home and ordinary small office use, IPv6 should be set to "Link-local Only" or "Off", unless you have a very different sort of network than usual.
There is nothing in your reports that convinces me that you may have any problem with this, but several long-running freezing problems have recently been resolved by limiting IPv6 in this way.
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May 22, 2016 1:54 PMby etresoft,Hello frozen.ice,
Considering you still have poor performance even after erasing your hard drive, the hard drive is almost certainly failing. I suggest taking the machine to an Authorized Apple Service provider (https://locate.apple.com/). In your case, I recommend a 3rd party instead of Apple. Apple would fix the machine, for a price. But an independent service centre may install an SSD. I don't know if Apple will do that or not, but an independent shop should. A 500 GB SSD should cost about $200 and take about 10 minutes to install into your machine. As long as you have the machine open, may as well upgrade the RAM too. With an SSD, the machine will boot up in seconds and run about 5 times faster than it did when it was new.
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Jun 12, 2016 3:27 AMby frozen.ice,Hello etresoft,
So I took it to iStore and the technicians concluded it was a HDD fault and it needs to be replaced. They quoted me approximately $350 which I rejected. I bought a new SSD and installed El Capitan on it. After inserting it in the Macbook, it was not picking up the SSD. So I tried booting it externally using a SATA to USB cable and it worked. Thereafter I used the old HDD externally and that also worked perfectly. So it seems like the problem was with the SATA cable inside.
