aodear

Q: MacBook Pro running slow again after memory and processing upgrades about a year ago. All of the sudden about two months ago my macbook pro has slowed down to a snails pace. Opening applications take over 15 seconds and even within apps it is slow.

Hello There,

 

 

 

Re: 2011 Macbook Pro- currently running El Captain

 

 

About a year ago I upgraded my memory and processing ( I am such a computer novice I don't even know what to call these things). With the help of you folks on the forum and some online videos I rescued my computer. But about 2 months ago it seemed to all of the sudden return to its old snail pace. . .Not sure what the problem is. When I check the usage tool (CPU? etc) it looks like I have plenty of memory and it doesn't look like any particular program is hogging up resources. I upgraded to El Capitain thinking that maybe that was the issue. i wouldn't say the computer is much slower with El Cap but it certainly is not any faster. I am  happy to provide one of those diagnostic lists (etra something) but will need some reminders on how to do it. Even typing this message is taking forever as I have to wait for that beach ball thing every few lines!! ARG!

Thanks in advance for any help!!

 

Best,

 

Anne

MacBook Pro (13-inch Early 2011), OS X Yosemite (10.10.1)

Posted on May 22, 2016 9:58 AM

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Q: MacBook Pro running slow again after memory and processing upgrades about a year ago. All of the sudden about two months ago my ma ... more

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  • by macjack,

    macjack macjack May 22, 2016 10:00 AM in response to aodear
    Level 9 (55,682 points)
    Mac OS X
    May 22, 2016 10:00 AM in response to aodear

    Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information

  • by aodear,

    aodear aodear May 22, 2016 10:07 AM in response to macjack
    Level 1 (8 points)
    Notebooks
    May 22, 2016 10:07 AM in response to macjack

    Thanks for the quick reply and the link!

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-22 10:06:36

    Download EtreCheck from https://etrecheck.com

    Runtime 2:45

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: Computer is too slow

     

    Hardware Information:

        MacBook Pro (13-inch, Early 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro8,1

        1 2.3 GHz Intel Core i5 CPU: 2-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 571

     

    Video Information:

        Intel HD Graphics 3000

            Color LCD 1280 x 800

            SyncMaster 1680 x 1050 @ 60 Hz

     

    System Software:

        OS X El Capitan 10.11.4 (15E65) - Time since boot: about 12 days

     

    Disk Information:

        OWC Mercury Electra 6G SSD disk0 : (480.1 GB) (Solid State - TRIM: No)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 478.87 GB (104.19 GB free)

                Core Storage: disk0s2 479.24 GB Online

     

        MATSHITADVD-R   UJ-8A8   ()

     

    USB Information:

        Western Digital My Passport 0827 2 TB

            disk3s1 (disk3s1) <not mounted> : 32 KB

            Passport 2 (disk3s3) /Volumes/Passport 2 : 2.00 TB (1.58 TB free)

        Apple Computer, Inc. IR Receiver

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Unknown Files:

        /Library/LaunchDaemons/derby.plist

            /Users/Shared/database/startup.sh start

        One unknown file found. [Check files]

     

    System Launch Agents:

        [not loaded]    8 Apple tasks

        [loaded]    152 Apple tasks

        [running]    78 Apple tasks

     

    System Launch Daemons:

        [not loaded]    42 Apple tasks

        [loaded]    148 Apple tasks

        [running]    99 Apple tasks

     

    Launch Daemons:

        [failed]    com.adobe.fpsaud.plist (2016-04-15) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [running]    com.sonos.SonosLibraryServer.plist (2016-05-09) [Support]

        [loaded]    com.sonos.smbbump.plist (2012-08-26) [Support]

        [failed]    com.zeobit.MacKeeper.AntiVirus.plist (2012-04-20) [Support]

        [not loaded]    derby.plist (2011-10-10) [Support]

     

    User Login Items:

        Dropbox    Application  (/Applications/Dropbox.app)

     

    Other Apps:

        [running]    com.microsoft.Excel.59232

        [running]    com.microsoft.Word.59872

        [running]    com.microsoft.autoupdate.fba.85472

        [running]    jp.co.canon.cijscannerregister.94112

        [loaded]    384 Apple tasks

        [running]    238 Apple tasks

     

    Internet Plug-ins:

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        Default Browser: 601 - SDK 10.11 (2016-03-12)

        NP_2020Player_WEB: 5.0.94.0 - SDK 10.6 (2011-10-26) [Support]

        AdobePDFViewerNPAPI: 11.0.13 - SDK 10.6 (2015-12-06) [Support]

        FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]

        Silverlight: 4.0.60531.0 (2011-07-05) [Support]

        QuickTime Plugin: 7.7.3 (2016-03-12)

        Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) Outdated! Update

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        NP_2020Player_IKEA: 5.0.94.1 - SDK 10.6 (2012-09-28) [Support]

        AdobePDFViewer: 11.0.13 - SDK 10.6 (2015-12-06) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-23)

        SharePointBrowserPlugin: 14.6.3 - SDK 10.6 (2016-04-19) [Support]

        EPPEX Plugin: 3.0.5.0 (2010-11-17) [Support]

     

    User internet Plug-ins:

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        WebEx64: 1.0 - SDK 10.6 (2014-01-16) [Support]

     

    Safari Extensions:

        Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2015-07-05)

     

    3rd Party Preference Panes:

        Flash Player (2016-04-15) [Support]

     

    Time Machine:

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 478.87 GB Disk used: 374.69 GB

        Destinations:

            Passport 2 [Local]

            Total size: 2.00 TB

            Total number of backups: 21

            Oldest backup: 7/7/15, 11:03 PM

            Last backup: 5/6/16, 9:25 AM

            Size of backup disk: Excellent

                Backup size 2.00 TB > (Disk size 478.87 GB X 3)

     

    Top Processes by CPU:

            57%    backupd

            18%    WindowServer

            11%    com.apple.WebKit.WebContent(6)

            10%    Finder

             3%    kernel_task

     

    Top Processes by Memory:

        1.24 GB    com.apple.WebKit.WebContent(6)

        758 MB    kernel_task

        467 MB    mds_stores

        270 MB    mdworker(16)

        254 MB    softwareupdated

     

    Virtual Memory Information:

        77 MB    Free RAM

        7.92 GB    Used RAM (1.44 GB Cached)

        1 MB    Swap Used

  • by aodear,

    aodear aodear May 22, 2016 10:35 AM in response to aodear
    Level 1 (8 points)
    Notebooks
    May 22, 2016 10:35 AM in response to aodear

    I am hoping no response does not mean this is a lost cause! Fingers crossed!!!

     

    -Anne

  • by macjack,

    macjack macjack May 22, 2016 10:42 AM in response to aodear
    Level 9 (55,682 points)
    Mac OS X
    May 22, 2016 10:42 AM in response to aodear

    Uninstall Mackeeper, use the uninstaller. Then run another EtreCheck report and post it.

    Do not install MacKeeper

  • by macjack,

    macjack macjack May 22, 2016 10:43 AM in response to aodear
    Level 9 (55,682 points)
    Mac OS X
    May 22, 2016 10:43 AM in response to aodear

    aodear wrote:

     

    I am hoping no response does not mean this is a lost cause! Fingers crossed!!!

     

    -Anne

    There are no "lost causes" when it's only software.

  • by aodear,

    aodear aodear May 22, 2016 10:44 AM in response to macjack
    Level 1 (8 points)
    Notebooks
    May 22, 2016 10:44 AM in response to macjack

    I thought I already did uninstall MacKeeper? How do I find the uninstaller? When I look in my finder nothing comes up?

  • by aodear,

    aodear aodear May 22, 2016 10:47 AM in response to aodear
    Level 1 (8 points)
    Notebooks
    May 22, 2016 10:47 AM in response to aodear

    Duh, never mind. I followed the link you provided. Will post after its done. Thanks!

  • by aodear,

    aodear aodear May 22, 2016 11:13 AM in response to macjack
    Level 1 (8 points)
    Notebooks
    May 22, 2016 11:13 AM in response to macjack

    Ok, I am lost. I downloaded the FastTasks 2 Analyser as the link says  and am having trouble deleting the Mackeeper files. I am not even sure how to search for them. Any ideas?

     

     

    -Anne

  • by macjack,

    macjack macjack May 22, 2016 11:55 AM in response to aodear
    Level 9 (55,682 points)
    Mac OS X
    May 22, 2016 11:55 AM in response to aodear

    Uninstall it manually... Not sure what "FastTracks 2 Analyzer" is.

     

    http://www.macworld.co.uk/how-to/mac-software/how-remove-mac-antivirus-software- mackeeper-refund-3612033/

    MacKeeper is proving to be controversial. Here's how to remove MacKeeper from your Mac:

     

    1. Open MacKeeper.
    2. Quit MacKeeper.
    3. Open the Applications folder and drag MacKeeper to the Trash.
    4. Enter your admin password.
    5. A pop-up window appears asking if you want to Uninstall the rest of the components.
    6. Click Uninstall MacKeeper.
    7. Choose Go > Go to Folder from Finder.
    8. Enter ~/Library/Application Support.
    9. Find a file called NoticeEngine.plugin. Drag it to the Trash.
    10. Restart your Mac (Apple > Restart)
  • by Linc Davis,

    Linc Davis Linc Davis May 22, 2016 12:59 PM in response to aodear
    Level 10 (207,926 points)
    Applications
    May 22, 2016 12:59 PM in response to aodear

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by aodear,

    aodear aodear May 22, 2016 1:05 PM in response to macjack
    Level 1 (8 points)
    Notebooks
    May 22, 2016 1:05 PM in response to macjack

    I have already tried to uninstall Mackeeper in the past so there is no longer a MacKeeper application icon on my computer. When I go to finder to search for MacKeeper, nothing comes up. Any other ideas?

  • by Linc Davis,

    Linc Davis Linc Davis May 22, 2016 1:10 PM in response to aodear
    Level 10 (207,926 points)
    Applications
    May 22, 2016 1:10 PM in response to aodear

    Obviously, "MacKeeper" has nothing to do with your problem.

  • by aodear,

    aodear aodear May 22, 2016 1:10 PM in response to Linc Davis
    Level 1 (8 points)
    Notebooks
    May 22, 2016 1:10 PM in response to Linc Davis

    I am sorry, I really don't understand most of what you wrote. I really am a complete computer idiot.

     

    I got to the console and cleared the display. I am not sure how to determine what is not working as expected . . . So, I am not sure what to cut and paste here.

     

    Anne

  • by Linc Davis,

    Linc Davis Linc Davis May 22, 2016 1:14 PM in response to aodear
    Level 10 (207,926 points)
    Applications
    May 22, 2016 1:14 PM in response to aodear

    Any action that causes a beachball to appear will do.

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