KD2510
Level 1 (4 points)
iTunes

Q: i keep having a window to authorize my iphone on my pro surface 4 although it is authorized, any help, i am on windows 10 latest updates installed

i keep having a window to authorize my iphone on my pro surface 4 although it is authorized, any help, i am on windows 10 latest updates installed

iPhone 6, iOS 9.3.2

Posted on May 21, 2016 3:39 AM

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KD2510

Q: i keep having a window to authorize my iphone on my pro surface 4 although it is authorized, any help, i am on windows 10 latest u ... more

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 May 22, 2016 1:58 PM in response to KD2510
    Community Specialists
    May 22, 2016 1:58 PM in response to KD2510

    Hi KD2510, 

     

    Thank you for using the Apple Support Communities!

     

    I understand that iTunes is prompting you to authorize your computer, but it has already been authorized. 

     

    The first article below discusses how to troubleshoot if iTunes repeatedly prompts you to authorize your computer. Please read over and work through these steps. 

     

    If iTunes repeatedly prompts you to authorize your computer - Apple Support

     

    If the issue continues, please let us know. 

     

    Cheers!

  • by KD2510,

    KD2510 KD2510 May 23, 2016 12:22 AM in response to joe_7399
    Level 1 (4 points)
    iTunes
    May 23, 2016 12:22 AM in response to joe_7399

    hello joe!

     

    thanks ! but  i already visited that page and tried all of the options and i am still having this problem...

  • by judysings,

    judysings judysings May 23, 2016 1:48 PM in response to KD2510
    Community Specialists
    May 23, 2016 1:48 PM in response to KD2510

    Thanks for replying with this information. 

     

    Another possibility could be that there are apps on your iPhone which were downloaded from a different Apple ID. If this is a possibility, iTunes could be prompting you to authorize the computer for that Apple ID. 

     

    When you are prompted to authorize the computer, are you prompted to enter the password for a specific Apple ID? If so, is it the same Apple ID that is signed in under Settings > iTunes & App Store?

     

    Best!

  • by KD2510,

    KD2510 KD2510 May 24, 2016 5:09 AM in response to judysings
    Level 1 (4 points)
    iTunes
    May 24, 2016 5:09 AM in response to judysings

    hello!

     

    actually i tried backing up my iphone on my old laptop and it worked with my same itunes id, so i think the problem is from the prosurface 4 , i ll try uninstalling the itunes and installing it again...thanks