midonn
Level 1 (4 points)
Wireless

Q: Time capsule - connection problem

the ethernet cable between my IMac and time capsule is not connecting. Airport Utility cannot find the time capsule. I have tried another cable - also unsuccessful. Any suggestions to cure the problem? It had worked so well until I needed to unplug the time capsule.

iMac, OS X El Capitan (10.11.5), time capsule

Posted on May 22, 2016 3:42 PM

by RJTUK,Apple recommended
RJTUK RJTUK
Level 2 (195 points)
Notebooks
A:

Hi midonn,

 

First thing I'd recommend checking is your TimeCapsule responding properly, It might be a good idea to take a look at the Soft Reset option at https://support.apple.com/en-us/HT201945

 

Has anything changed recently since it last worked? New software install on your Mac?

Posted on May 22, 2016 3:45 PM

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midonn

Q: Time capsule - connection problem

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  • by RJTUK,Apple recommended

    RJTUK RJTUK May 22, 2016 3:45 PM in response to midonn
    Level 2 (195 points)
    Notebooks
    May 22, 2016 3:45 PM in response to midonn

    Hi midonn,

     

    First thing I'd recommend checking is your TimeCapsule responding properly, It might be a good idea to take a look at the Soft Reset option at https://support.apple.com/en-us/HT201945

     

    Has anything changed recently since it last worked? New software install on your Mac?

  • by midonn,

    midonn midonn May 22, 2016 4:13 PM in response to RJTUK
    Level 1 (4 points)
    Wireless
    May 22, 2016 4:13 PM in response to RJTUK

    Thanks for that. I have been trying to avoid a "reset" but may have to. My IMac hard drive failed and was replaced . A fresh instal of El Capitan was completed and files etc recovered from the time capsule. It has been that since i brought the time capsule back from repairers to home that I am unable to re-connect. Time capsule (2nd gen) powers up but it is unable to connect. Airport Utility is unable to locate it. (probably because of  - no connection. Don't think it is a faulty cable. Maybe the WAN outlets on either the IMac or Time capsule are faulty. Not sure if that would happen very often.

    Appreciate your help. Thanks once again.

  • by Bob Timmons,Helpful

    Bob Timmons Bob Timmons May 25, 2016 4:17 PM in response to midonn
    Level 10 (105,067 points)
    Wireless
    May 25, 2016 4:17 PM in response to midonn

    Not what you want to hear, I am afraid, but the first thing that comes to mind is that a 2nd Gen Time Capsule is at least 6 years old, and as much as 7 depending on when the product was placed into service.

     

    The average useful life of a 2nd Gen Time Capsule was about 3 years, so you have done far better than most of the rest of us. Congrats on that.

     

    As a last gasp measure, you could try resetting the Time Capsule back to factory default settings and then attempt to set it up again.  The default reset will not affect any of the data on the Time Capsule hard drive.....only the network settings will be reset.

     

    If you decide to proceed, and need more details about this, post back at your convenience.

     

    I'm assuming that you have already checked the Ethernet port on the iMac by connecting to another device.....like a modem....to make sure that the port is working. It would be extremely rare that an Ethernet port would fail, but it can happen.