SiEiz
Level 1 (4 points)
Notebooks

Q: MBA crashes less than 15 minutes after starting a video (netflix, youtube, FaceTime, etc)

10.11.4 (15E65)

MacBook Air (11-inch, Early 2014)

1.4 GHz Intel Core i5

4 GB 1600 MHz DDR3

Macintosh HD

Intel HD Graphics 5000 1536 MB

 

Pretty much what the title says. Every time I watch youtube or netflix my computer freezes up and the pinwheel starts spinning, usually within 5-15 minutes of starting the video. It just says like that until I hold down the power button to restart it.

 

At first I thought I must have had too many tabs or programs open, but it happens even when I don't have a single thing open other than the video. Sometimes it produces a crash report when I restart, but sometimes it doesn't.

 

It's not just videos though. I use Scrivener, a word processing program a fair bit. If I just have scrivener and maybe one Safari tab open it's alright, but Scrivener + two or three tabs will make it crash sooner or later. I'm not sure if I'm expecting too much of my computer here, I know MBA's aren't powerhouses. Is it normal to not be able to run Safari and a word processor at the same time? That said, the problem is definitely most apparent when I'm trying to watch youtube or netflix.

 

Any help? I have no idea what to do.

 

Here's a crash report from today:

 

*** Panic Report ***

panic(cpu 0 caller 0xffffff801979aaa4): launchd exited (signal 9, exit status 0 CS_KILLED)

 

 

 

Thread 4 crashed

 

 

RAX: 0x0000000000000000, RBX: 0x00007fff6df4b5f8, RCX: 0x000000010aaa5a00, RDX: 0x000000010aaed7b8

RSP: 0x000070000021c750, RBP: 0x000070000021c7d0, RSI: 0x00000000000001b1, RDI: 0x00007fff6df4b5f8

R8:  0x00007fff831de119, R9:  0x000070000021cb40, R10: 0x0000000000135200, R11: 0x000000010aae5170

R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x000000010aaeb831

RFL: 0x0000000000010246, RIP: 0x00007fff6df253b0, CS:  0x000000000000002b, SS:  0x0000000000000023

 

 

Thread 0: 0xffffff80250b7b60

  0x00007fff85071dcd

  0x0000000000000000

 

 

Thread 1: 0xffffff802511a920

   Could not read LR from frame at 0x0000700000116d48

 

 

Thread 2: 0xffffff802511adb0

  0x00007fff850807b5

  0x0000000000000000

 

 

Thread 3: 0xffffff80251df920

  0x00007fff8507c675

  0x00007fff85070a83

  0x00007fff85071200

  0x00007fff85077707

  0x00007fff8506fd53

  0x00007fff8506fb00

  0x00007fff90fbf4de

  0x00007fff90fbd341

  0x0000000000000000

 

 

Thread 4: 0xffffff80277fcb60

  0x00007fff6df0f063

  0x00007fff831de262

  0x000000010aae5170

  0x000000010aad2c28

  0x00007fff8506c40b

  0x00007fff8507c675

  0x00007fff85070a83

  0x00007fff85071200

  0x00007fff85077707

  0x00007fff8506fd53

  0x00007fff8506fb00

  0x00007fff90fbf4de

  0x00007fff90fbd341

  0x0000000000000000

 

 

Thread 5: 0xffffff802b1bfb60

  0x00007fff831726c6

  0x00007fff83173090

  0x000000010aad040a

  0x00007fff85084324

  0x00007fff8506c40b

  0x00007fff8507103b

  0x00007fff85077707

  0x00007fff8506fd53

  0x00007fff8506fb00

  0x00007fff90fbf4de

  0x00007fff90fbd341

  0x0000000000000000

 

 

Mac OS version: 15E65

Kernel version: Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64

Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839

System model name: MacBookAir6,1 (Mac-35C1E88140C3E6CF)

 

 

System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

USB Device: USB 3.0 Bus

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Serial ATA Device: APPLE SSD TS0128F, 121.33 GB

Model: MacBookAir6,1, BootROM MBA61.0099.B22, 2 processors, Intel Core i5, 1.4 GHz, 4 GB, SMC 2.12f143

Network Service: Wi-Fi, AirPort, en0

Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In

MacBook Air, OS X El Capitan (10.11.4)

Posted on May 22, 2016 1:59 PM

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SiEiz

Q: MBA crashes less than 15 minutes after starting a video (netflix, youtube, FaceTime, etc)

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis May 22, 2016 5:11 PM in response to SiEiz
    Level 10 (207,963 points)
    Applications
    May 22, 2016 5:11 PM in response to SiEiz

    That kind of panic is caused by a drive failure or perhaps by some other hardware fault.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keep your confidential data secure during hardware repair.

    Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 22, 2016 8:36 PM in response to SiEiz
    Level 10 (122,086 points)
    Apple Music
    May 22, 2016 8:36 PM in response to SiEiz

    Hi,

     

    If your Mac is running v10.11.4 as your profile suggests, see if updating to 10.11.5 helps.

     

     

    Open the App Store then select Updates from the menu.

     

    Your Mac may restart several times during the update process. That's normal.

     

     

    Then try YouTube or Netflix.