HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
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Helpful answers
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May 23, 2016 12:56 AM in response to gcamberosby D.Cohen,This information can be helpful of you If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
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May 23, 2016 1:32 AM in response to D.Cohenby gcamberos,Thanks it help a bit, but my main concern here is that when iTunes attempts to connect to my iPhone it says the following: "iTunes could not connect to the iPhone 'iPhone' because it is locked with a passcode. You must enter your passcode on the iPhone before it can be used with iTunes." Wait, but I can't really login and enter my passcode because my phone is completely disabled. All I want here is to completely recover my iPhone and start from scratch...how can I do that?
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May 23, 2016 1:34 AM in response to gcamberosby thunderzzz,Restore is the only option here. Check this article and solutions: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
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May 23, 2016 1:35 AM in response to gcamberosby gcamberos,My main concern/issue here is that when iTunes attempts to connect to my iPhone, it says the following: "iTunes could not connect to the iPhone 'iPhone' because it is locked with a passcode. You must enter your passcode on the iPhone before it can be used with iTunes." Wait a minute, but I can't really login and enter my passcode because my phone is completely disabled. All I want here is to completely recover my iPhone, erase everything, and start from scratch...that simple, how can I do that?
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May 23, 2016 2:22 AM in response to gcamberosby Raicya,Hopefully, this article can help you further ☞ https://support.apple.com/en-us/HT204106
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May 23, 2016 3:18 AM in response to gcamberosby wjosten,If you have Find My Phone turned on, try logging into iCloud.com, using your computer, locate the phone, then erase it.