Jackslap
Level 1 (4 points)

Q: Problem I had After Erasing Everything on my MacBook

     I recently got a new PC, so I decided to give my old MacBook mid 2010 to my friend who does not have a computer. I wanted to get rid of all of my files on it first, so I restarted and held down command and R together to go to startup menu. I clicked on disc utility and erased everything on my computer. I brought it over to his house, and tried going through the usual steps of installing Mac OS X. I got a notification that said "Could not find installation information for this machine. Please contact Apple care." What does this mean and what should we do?

MacBook

Posted on May 22, 2016 6:32 PM

by GhonaZ,Apple recommended
GhonaZ GhonaZ
Level 2 (433 points)
Windows Software
A:

you need to make a bootable USB with an OSX installer Create a bootable installer for OS X - Apple Support

with this you can reinstall the OSX of the macbook.

 

Hope this helps!

Posted on May 23, 2016 4:47 AM

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Q: Problem I had After Erasing Everything on my MacBook

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  • Helpful answers

  • by jayballerrr23,

    jayballerrr23 May 22, 2016 6:36 PM in response to Jackslap
    Level 1 (31 points)
    iPhone
    May 22, 2016 6:36 PM in response to Jackslap

    i think that when you did what you did you accidentally got rif of all history of mac os x. so i would contact apple and have them check it out 

  • by GhonaZ,Apple recommended

    GhonaZ GhonaZ May 23, 2016 4:47 AM in response to Jackslap
    Level 2 (433 points)
    Windows Software
    May 23, 2016 4:47 AM in response to Jackslap

    you need to make a bootable USB with an OSX installer Create a bootable installer for OS X - Apple Support

    with this you can reinstall the OSX of the macbook.

     

    Hope this helps!

  • by Jackslap,

    Jackslap Jackslap May 23, 2016 4:51 AM in response to GhonaZ
    Level 1 (4 points)
    May 23, 2016 4:51 AM in response to GhonaZ

    I have a PC, so I do not know how to make one.

  • by Jackslap,

    Jackslap Jackslap May 23, 2016 4:49 AM in response to jayballerrr23
    Level 1 (4 points)
    May 23, 2016 4:49 AM in response to jayballerrr23

    This would cost a lot of money, as the computer is not under Apple care, but my friend and I both are flat broke.

  • by OGELTHORPE,Apple recommended

    OGELTHORPE OGELTHORPE May 23, 2016 12:52 PM in response to Jackslap
    Level 9 (52,516 points)
    Mac OS X
    May 23, 2016 12:52 PM in response to Jackslap

    What you need are the original Snow Leopard installation disks.  If you no longer have them, contact Apple Customer Service for duplicates.  There is a fee.

     

    Ciao.

  • by K Shaffer,

    K Shaffer K Shaffer May 25, 2016 6:07 PM in response to Jackslap
    Level 6 (14,424 points)
    Desktops
    May 25, 2016 6:07 PM in response to Jackslap

    If you can find any of the original supplied accessories and packaging that should

    have been included with the computer, there is a chance you may also locate the

    original software install-restore DVD set that has the original system on there.

     

    This would be enough to set up a working computer. Not the latest supported OS X

    but should include the same applications it had when you first got it. They are grey

    label discs and probably would be fairly old. In order to get a newest possible OS X

    version, you'd need to see that the computer has at least Snow Leopard 10.6.8 so

    the Mac could then go online to the App Store to see what else may be available.

    {If your MacBook shipped with Lion 10.7.2, it likely had that on USB flash installer}

     

    If you have identified the computer correctly, this is original configuration & software:

    per http://mactracker.ca database download spec

     

    • MacBook (13-inch, Mid 2010)

     

    Introduced    May 2010

    Discontinued    July 2011

    Model Identifier    MacBook7,1

    Model Number    A1342

    EMC    2395

    Order Number    MC516LL/A

     

    Original OS    Mac OS X 10.6.3 (10D2162)

    Later OS    Mac OS X 10.6.4 (10F2108), or Lion 10.7.2 (11C74)

    Maximum OS    Latest release of OS X

    AirDrop    Supported

    Hardware Test    AHT 3A199

    Bundled Software    iLife ’09 (includes iPhoto, iMovie, GarageBand, iWeb, iDVD)

     

    The best deal may be if you contact Apple sales support and have the serial number

    of the computer available, and ask if they can locate the correct replacement install

    restore disc set for that computer; it should have the same content as shipped, new.

     

    There would be a fee. But that is a better deal to get the computer to run, now.

    Be sure to ask if the replacement software kit would include those original apps.

     

    This method allows a new owner to set up and personalize the computer, then use an

    AppleID account to go online and use an App Store for any upgrade or update content.

     

    In any event...

    Good luck & happy computing!