13trem

Q: Computer restarting software on it's own

My MacBook Pro restarts and seemingly installs software on its own with out prompting me or allowing me to save or close things. This has only started happening since El Capitan was installed on my computer. How do I stop it doing this, its REALLY annoying?

MacBook Pro

Posted on May 22, 2016 5:56 AM

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Q: Computer restarting software on it's own

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  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE May 22, 2016 8:10 AM in response to 13trem
    Level 9 (52,489 points)
    Mac OS X
    May 22, 2016 8:10 AM in response to 13trem

    Download and post an Etrecheck report:

     

    http://www.etresoft.com/etrecheck

     

    What specific software has been installed?

     

    Ciao.

  • by 13trem,

    13trem 13trem May 22, 2016 5:53 PM in response to OGELTHORPE
    Level 1 (8 points)
    Notebooks
    May 22, 2016 5:53 PM in response to OGELTHORPE

    Im not even sure exactly what or if it's updating, but it shuts down without warning and restarts to the apple screen with the installing bar below it

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE May 23, 2016 2:41 AM in response to 13trem
    Level 9 (52,489 points)
    Mac OS X
    May 23, 2016 2:41 AM in response to 13trem

    Posting the Etrecheck report could be very helpful:

     

    http://www.etresoft.com/etrecheck

     

    Ciao.

  • by 13trem,

    13trem 13trem May 23, 2016 4:57 AM in response to OGELTHORPE
    Level 1 (8 points)
    Notebooks
    May 23, 2016 4:57 AM in response to OGELTHORPE

    What am I doing with any of this information?


    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-23 19:53:23

    Download EtreCheck from https://etrecheck.com

    Runtime 2:16

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is restarting

     

    Hardware Information:

        MacBook Pro (13-inch, Mid 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro9,2

        1 2.5 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 668

     

    Video Information:

        Intel HD Graphics 4000

            Color LCD 1280 x 800

     

    System Software:

        OS X El Capitan 10.11.3 (15D21) - Time since boot: about one day

     

    Disk Information:

        APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 499.25 GB (148.06 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        MATSHITADVD-R   UJ-8A8   ()

     

    USB Information:

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Configuration files:

        /etc/hosts - Count: 1

     

    Gatekeeper:

        Mac App Store and identified developers

     

    System Launch Agents:

        [not loaded]    6 Apple tasks

        [loaded]    164 Apple tasks

        [running]    66 Apple tasks

     

    System Launch Daemons:

        [failed]    com.apple.Kerberos.digest-service.plist

        [not loaded]    45 Apple tasks

        [loaded]    158 Apple tasks

        [running]    84 Apple tasks

     

    Launch Agents:

        [running]    net.juniper.pulsetray.plist (2016-05-23) [Support]

     

    Launch Daemons:

        [loaded]    com.ea.origin.ESHelper.plist (2016-05-07) [Support]

        [running]    net.juniper.AccessService.plist (2016-05-23) [Support]

        [loaded]    net.juniper.UninstallPulse.plist (2016-05-23) [Support]

     

    User Launch Agents:

        [loaded]    com.google.keystone.agent.plist (2016-03-16) [Support]

        [loaded]    info.stovell.KeepDriveSpinning.UNTITLED.plist (2016-04-03) [Support]

        [loaded]    info.stovell.KeepDriveSpinning.VIEWING.plist (2016-04-13) [Support]

        [running]    net.juniper.SetupClient.plist (2016-05-22) [Support]

     

    User Login Items:

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        uTorrent    Application  (/Applications/uTorrent.app)

     

    Other Apps:

        [loaded]    com.bittorrent.uTorrent.85152

        [running]    net.juniper.Junos-Pulse.115872

        [loaded]    400 Apple tasks

        [running]    180 Apple tasks

     

    Internet Plug-ins:

        Default Browser: 601 - SDK 10.11 (2016-01-14)

        QuickTime Plugin: 7.7.3 (2016-01-14)

     

    3rd Party Preference Panes:

        None

     

    Time Machine:

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.25 GB Disk used: 351.19 GB

        Destinations:

            Time Machine Backups [Local]

            Total size: 0 B

            Total number of backups: 0

            Oldest backup: -

            Last backup: -

            Size of backup disk: Too small

                Backup size 0 B < (Disk used 351.19 GB X 3)

     

    Top Processes by CPU:

            30%    Google Chrome Helper(8)

            29%    mdworker(20)

            11%    Google Chrome

             6%    WindowServer

             4%    kernel_task

     

    Top Processes by Memory:

        1.21 GB    Google Chrome Helper(8)

        519 MB    kernel_task

        340 MB    mdworker(20)

        172 MB    Google Chrome

        111 MB    QuickLookSatellite(2)

     

    Virtual Memory Information:

        213 MB    Free RAM

        3.79 GB    Used RAM (1.15 GB Cached)

        34 MB    Swap Used

     

    Diagnostics Information:

        May 22, 2016, 08:41:14 PM    Self test - passed

        May 22, 2016, 04:07:11 PM    ~/Library/Logs/DiagnosticReports/The Sims 4_2016-05-22-160711_[redacted].crash

            com.ea.mac.thesims4 - /Applications/The Sims 4.app/Contents/MacOS/The Sims 4

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE May 23, 2016 6:28 AM in response to 13trem
    Level 9 (52,489 points)
    Mac OS X
    May 23, 2016 6:28 AM in response to 13trem

    This is what I see of interest on the Etrecheck report:

     

    You have a torrent application.  Get rid of it because that is a good way of introducing malware into the MBP.

     

    Sims 4 crashed your MBP, do you need it?

     

    You have two applications that I am not familiar with:  Juniper and Stovell.  What are they and you you need them?

     

    Google Chrome and its various parts is using a lot of the CPU resources.  It is a glutton among browsers, so consider using another browser such as Safari, Firefox or Opera.

     

    Reset the SMC and the NVRAM:

     

    https://support.apple.com/en-us/HT201295

     

    https://support.apple.com/en-us/HT204063

     

    Then try a safe boot:

     

    https://support.apple.com/en-us/HT201262

     

    Any change for the better?

     

    Ciao.

  • by Duane,Apple recommended

    Duane Duane May 23, 2016 8:03 AM in response to 13trem
    Level 10 (124,018 points)
    May 23, 2016 8:03 AM in response to 13trem

    13trem wrote:

     

    Im not even sure exactly what or if it's updating, but it shuts down without warning and restarts to the apple screen with the installing bar below it

    Are you certain that you are NOT seeing the safe sleep progress bar?

     

    If you see a progress bar when your Mac wakes from sleep - Apple Support