danielthepatriot

Q: Apple TV 4th gen randomly drops internet connection

i have a 4th generation apple tv and it randomly drops internet connection. I have to restart my router on average once a week to fix it. It's really frustrating. My MacBook and iPhone has no problem. When the internet does drop, macbook and iPhone work fine. Only the apple tv is messed up. Its a wireless connection via belkin router thru time warner cable(satans internet). Anybody know of any solution or anyone that has this problem?

iOS 9.3

Posted on May 15, 2016 1:23 PM

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Q: Apple TV 4th gen randomly drops internet connection

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  • by Diana.McCall,

    Diana.McCall Diana.McCall May 23, 2016 6:36 AM in response to Diana.McCall
    Level 4 (3,748 points)
    Apple TV
    May 23, 2016 6:36 AM in response to Diana.McCall

    You can get  a speed test app for ATV 4 which would let you quantify performance as you tune the network.

     

    Also, are you in a country that requires DFS (Dynamic Frequency Selection) to avoid interfering with radars on 5 GHz? Others have reported that ATV does not handle the required channel changes very well. Your router WiFi settings should indicate if DFS is enabled, and the router log may indicate if automatic channel changes have occurred. If so, can you select a channel that doesn't require DFS?

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