Q: cannot connect to itunes store
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May 23, 2016 6:21 AMby joe_7399,Hello bobbymak,
Thank you for using the Apple Support Communities!
From your question, I understand that you are having some issues with the iTunes Store. It sounds like you have changed your Apple ID password and do not have issue logging in to the iTunes Store on your computer as described in the following article, but are unable to log in with your Apple ID and password on your iPhone.
Sign in to the iTunes Store on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV - Apple Support
Is this correct? If it is, what kind of error are you receiving when you try to log in on your iPhone?
Another possibility for your question is that the iTunes Store won’t load on your iPhone. If this is correct, read over and work through the suggested steps from the next article.
Fix the issue on your iPhone, iPad, or iPod touch
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch, make sure:
- That your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
- That your iOS software is up to date. To check for updates, tap Settings > General > Software Update. You can also connect your iPhone, iPad, or iPod touch to iTunes and click Check for Update on your device's Summary page.
- To check that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
- That you have an active Internet connection. For help with your connection, check your device's user guide.
- To see if other devices, like portable computers, can connect to the Wi-Fi network and access the Internet.
- To reset your Wi-Fi router by turning it off and then on again.
If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.
If you can’t connect to the iTunes Store - Apple Support
Have a great day!
