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Helpful answers
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May 23, 2016 9:00 AM in response to joanfromedwardsburgby javaliga,If you mean you can't connect to the App Sore, this may help:
If you can’t connect to the iTunes Store - Apple Support
If it is something else, can you be more specific? What message do you get when you try? Is your payment information on-file with Apple & is it up-to-date?
Use the App Store app on your iOS devices, Apple TV, or computer - Apple Support