Q: Brand new MacBook Pro Retina shuts off randomly when in use. Not a battery issue.
15 inch MacBook Pro Retina display, bought less than a week ago. only things I have downloaded are google chrome and spotify. It will shut down randomly and I can't make it come back on by pressing any keys, plugging it in or holding the power button. I just have to wait for it to decide to come back on. some times if I close the lid and open it again the computer will decide to turn on. This has happened when the battery has a full charge as well. I'm very gentle with the computer, and treat it like its my baby. Tends to happen if I am moving the computer from one place to another (from sitting on the floor to a dresser top or something of the like). very bothersome, especially since this computer is brand-new from the store.
MacBook Pro with Retina display, iOS 9.3.2
Posted on May 23, 2016 8:34 PM