blaismikial
Level 1 (7 points)

Q: This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

I just bought a brand new MacBook Air.  I created a brand new Apple ID that is only signed in on that computer.  I am getting the error message, "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled" when I try to update anything (i.e. iPhoto, Garageband, Pages, Keynote, Numbers, iTunes, etc.).  Been getting the error for a few days now, starting on the day I purchased the laptop.  Not sure why I'm getting this error with a brand new laptop and brand new Apple ID.  Any suggestions?  Thanks!

MacBook Air, OS X Yosemite (10.10)

Posted on Oct 20, 2014 6:12 PM

by Dah•veed,Solvedanswer
Dah•veed Dah•veed
Level 7 (34,741 points)
Mac App Store
A:

Have you accepted those free apps that came with the purchase of your new Mac into your Apple ID in the Purchases pane of the Mac App Store?

Posted on Oct 20, 2014 6:49 PM

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blaismikial

Q: This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancel ... more

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  • by CastlesMadeOfSand,

    CastlesMadeOfSand CastlesMadeOfSand Apr 24, 2016 11:43 AM in response to Dah•veed
    Level 1 (8 points)
    Mac App Store
    Apr 24, 2016 11:43 AM in response to Dah•veed

    I have a permanent update available for Garageband, and when I try to update I get the same error message as the OP. I looked for any purchases and there's none. I also tried to unhide any purchases, and there's none. Which makes sense, as the only app's I've bought for my Mac are the Adobe CC apps. Can you suggest any other solutions for me please Dahveed?

  • by dalias62,

    dalias62 dalias62 May 24, 2016 12:33 AM in response to Dah•veed
    Level 1 (4 points)
    May 24, 2016 12:33 AM in response to Dah•veed

    i have a similar problem. I bought a macbook 13'' from someone else. I've removed that user but still cannot update even when i try to use the purchase panel. it seems to be waiting (forever...).

    when i try to upload through the updates it asks me for the older user. help!

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