Annieanlouise

Q: Images won't load in safari

I have a macbook air (running osx 10.9.5).  When I open safari, images are not loading and websites are not loading properly.  if I log out and log in as a guest user, safari works fine.  I have cleaned the cache, erased cookies, reset safari, deleted history.  What do I do now?

MacBook Air

Posted on May 24, 2016 5:50 AM

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Q: Images won't load in safari

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  • by RJTUK,

    RJTUK RJTUK May 24, 2016 5:54 AM in response to Annieanlouise
    Level 2 (195 points)
    Notebooks
    May 24, 2016 5:54 AM in response to Annieanlouise

    If Safari is working fine on another user account then it's likely something funny with the preferences for the browser or a rogue extension.

     

    From the Safari menu bar try going to Safari Preferences Extensions

     

    Turn all extensions OFF and check to see images now load, if they do try re-enabling one extension at a time and testing to find the culprit.

     

    Another thing to check is if you have the Develop menu showing in the Safari menu bar that you haven't accidentally selected the option to Disable Images.

     

    Let us know if this helps.

  • by D.Cohen,

    D.Cohen D.Cohen May 24, 2016 6:04 AM in response to Annieanlouise
    Level 6 (8,424 points)
    Desktops
    May 24, 2016 6:04 AM in response to Annieanlouise

    If you have problems opening webpages, take a look at these troubleshooting techniques suggested by Apple.

    https://support.apple.com/en-us/HT204098


    Go to Safari menu (At the very top right side of your screen next to Apple icon), choose "Quit Safari"

    press "Shift" button and while holding this button on your keyboard single click on the Safari icon on your Dock.


    Open Safari - Preferences - Privacy - Remove All Website Data.


    Open the Go menu with Option (Alt) key pressed - Library - locate Safari folder and move it to your desktop. Restart your Mac, open Safari and delete the folder from your desktop.


    Also, you may try these steps:


    Restart your Mac.


    Try Safe Boot:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - After your Mac boots up, restart it as you usually do.


    If this doesn't help, follow the instructions below:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disk and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disk Permissions and then on Repair Disk Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds


    Hope this helps!

  • by Annieanlouise,

    Annieanlouise Annieanlouise May 24, 2016 6:23 AM in response to RJTUK
    Level 1 (8 points)
    Notebooks
    May 24, 2016 6:23 AM in response to RJTUK

    Thank you!!  The disable images option was selected, I unchecked it  and safari is now working fine!