HT203777: Get help with the remote for your Apple TV
Learn about Get help with the remote for your Apple TV
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Helpful answers
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by Winston Churchill,May 24, 2016 2:12 AM in response to Paul Kirtley
Winston Churchill
May 24, 2016 2:12 AM
in response to Paul Kirtley
Level 10 (103,845 points)
Apple TVWhat is it you are trying to change the volume on, how are you connected to this device and what are your settings at settings > remotes & devices > home theatre control > volume control.
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May 24, 2016 7:08 AM in response to Paul Kirtleyby Vinceassociate,The volume buttons respond differently depending on how you have your ATV connected and programmed.
For example if you just have a TV then they could adjust the TV volume. If on the other hand you route the ATV through a audio receiver then the receiver volume could be controlled. If un-programmed they may do nothing to the TV or receiver.
Describe your setup and connections and what speakers you are using.
Include the TV and receiver brand and model numbers to help us identify which features are available to you.
Also have they ever worked and just stopped or have they never worked?
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May 24, 2016 8:31 AM in response to Paul Kirtleyby Diana.McCall,Putting it simply, you need to configure the remote to control the component playing the sound. It doesn't do anything until you configure it. See https://help.apple.com/appletv/#/atvbbe2477c9