HT203777: Get help with the remote for your Apple TV

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Paul Kirtley

Q: Volume on remote is not responding

I have a new AppleTV. The remote control's volume control is not responding. When I try to increase the volume, or decrease the volume, nothing happens. I'm open to any suggestions. Thanks

MacBook Pro, OS X Mavericks (10.9), 17-inch

Posted on May 23, 2016 4:08 PM

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Q: Volume on remote is not responding

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  • by Winston Churchill,

    Winston Churchill Winston Churchill May 24, 2016 2:12 AM in response to Paul Kirtley
    Level 10 (103,845 points)
    Apple TV
    May 24, 2016 2:12 AM in response to Paul Kirtley

    What is it you are trying to change the volume on, how are you connected to this device and what are your settings at settings > remotes & devices > home theatre control > volume control.

  • by Vinceassociate,

    Vinceassociate Vinceassociate May 24, 2016 7:08 AM in response to Paul Kirtley
    Level 4 (1,738 points)
    May 24, 2016 7:08 AM in response to Paul Kirtley

    The volume buttons respond differently depending on how you have your ATV connected and programmed.

    For example if you just have a TV then they could adjust the TV volume.  If on the other hand you route the ATV through a audio receiver then the receiver volume could be controlled.  If un-programmed they may do nothing to the TV or receiver.

    Describe your setup and connections and what speakers you are using.

    Include the TV and receiver brand and model numbers to help us identify which features are available to you.

    Also have they ever worked and just stopped or have they never worked?

  • by Diana.McCall,

    Diana.McCall Diana.McCall May 24, 2016 8:31 AM in response to Paul Kirtley
    Level 4 (3,812 points)
    Apple TV
    May 24, 2016 8:31 AM in response to Paul Kirtley

    Putting it simply, you need to configure the remote to control the component playing the sound. It doesn't do anything until you configure it. See https://help.apple.com/appletv/#/atvbbe2477c9