SynthVoid

Q: iOS 9.3 wifi connectivity issues

My 6S worked great on 9.1.2, but since updating to 9.3, the Internet (wifi) cuts out every 30 seconds, and since I don't allow cellular data to be used, I wind up offline about 16 hours a day because of this OS. My phone is offline 16 hours a day... Because of this update...

 

Thanks...

iPhone 6s, iOS 9.3

Posted on Mar 28, 2016 7:38 AM

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Q: iOS 9.3 wifi connectivity issues

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  • by SynthVoid,

    SynthVoid SynthVoid Mar 28, 2016 7:40 AM in response to SynthVoid
    Level 1 (8 points)
    iPhone
    Mar 28, 2016 7:40 AM in response to SynthVoid

    OH yeah, I have tried forgetting the network and rejoining (doing a hard reset inbetween), and had no luck at all. No other wifi device in our house is having these issues and we have PLENTY of speed and a very strong wifi signal...

     

    Hru, whatdoyaknow... I had to hit send 6 times and shut the wifi off and back on before my phone would connect again and send this stupid message.

  • by pastelsparkles,

    pastelsparkles pastelsparkles Mar 29, 2016 4:49 PM in response to SynthVoid
    Level 1 (4 points)
    Mar 29, 2016 4:49 PM in response to SynthVoid

    I'm having similar issues too! But I feel like I've always had trouble with my wifi on my phone. It's unusable at the moment but it's connected and I know that no other devices are having issues so I'm alone in my frustration haha

  • by SynthVoid,

    SynthVoid SynthVoid Mar 29, 2016 4:58 PM in response to pastelsparkles
    Level 1 (8 points)
    iPhone
    Mar 29, 2016 4:58 PM in response to pastelsparkles

    Well at least I'm not alone... =oP

     

    But I never had this issue with my iPhone 5 (which I've had for 3 years before upgrading to the 6S a couple weeks ago) or iPhone 2 (which I also had for years). Same address, same internet provider. This is the first time I've really had issues with an Apple device connecting to my wifi. It is... very, very frustrating.

     

    Anyway, I hope they get this all sorted out soon...

  • by elcpu,Apple recommended

    elcpu elcpu Apr 1, 2016 10:25 AM in response to SynthVoid
    Level 6 (16,232 points)
    Photos for Mac
    Apr 1, 2016 10:25 AM in response to SynthVoid

    General suggestions for Wi-Fi issues, maybe one of them will help....

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    4) Disable the QoS service on the router if available.

    5) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website). Verify your router is Wi-Fi certified.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Restore the Device (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

  • by SynthVoid,

    SynthVoid SynthVoid Apr 1, 2016 10:45 AM in response to elcpu
    Level 1 (8 points)
    iPhone
    Apr 1, 2016 10:45 AM in response to elcpu

    Well, I did respond, but my phone dropped it's connection and lost it all.

     

    Anyway... my daughter has been experiencing the same issues on her phone since updating to 9.3 two days ago.

     

    I've done every single thing on that list. Changing my DNS to 8.8.8.8 or 8.8.4.4, just reverts back to it's original numbers when it reconnects to the router. I've rebooted both phones multiple times, restored them both twice, forgot the network, rejoined the network...

     

    Every other device in our home connects perfectly. NO ISSUES WHAT-SO-EVER. Not on our FireStick, not on my PC, not our laptops, not our other iPhones running iOS 9.2.1 or 7.1.2... they all connect to the router without exception.

     

    Nothing on that list has fixed this issue with our phones.

     

    It's a 9.3 issue and it looks like Apple is going to refuse to acknowledge it. Which means we're screwed, just like we have been with GameCenter for the last year.

  • by elcpu,

    elcpu elcpu Apr 1, 2016 10:55 AM in response to SynthVoid
    Level 6 (16,232 points)
    Photos for Mac
    Apr 1, 2016 10:55 AM in response to SynthVoid

    Sorry to hear that.

    Did you try #7: Try the device at another Network, i.e., neighbors’, public coffee house, etc.


    If not, try them there. If they connect ok then it is likely a router/phone conflict. I have seen many of wi-fi conflicts before in this forum, some caused by the phone or iOS and some caused by the router. If your two devices connect ok with another network I would suggest trying a different router at home to test.

  • by SynthVoid,

    SynthVoid SynthVoid Apr 1, 2016 11:03 AM in response to elcpu
    Level 1 (8 points)
    iPhone
    Apr 1, 2016 11:03 AM in response to elcpu

    Yeah, we both have the same issues at home and at work. She's also said that she's dealt with it at her grandmothers as well.

  • by elcpu,

    elcpu elcpu Apr 1, 2016 11:05 AM in response to SynthVoid
    Level 6 (16,232 points)
    Photos for Mac
    Apr 1, 2016 11:05 AM in response to SynthVoid

    Then I would take them both to an Apple Store and ask them what is going on? See if they can replicate it there.

  • by Jazzie2u,

    Jazzie2u Jazzie2u May 24, 2016 10:48 AM in response to SynthVoid
    Level 1 (4 points)
    May 24, 2016 10:48 AM in response to SynthVoid

    DDid you ever get your problem fixed?  My husband and I started having the same problem a few days ago and NOTHING is working for us.  We have tried all the different steps listed. We don't have an Apple Store. Closest one is almost 2 hours drive.  

  • by kfrostTXL,

    kfrostTXL kfrostTXL May 24, 2016 12:13 PM in response to SynthVoid
    Level 1 (4 points)
    May 24, 2016 12:13 PM in response to SynthVoid

    I am not a fan of workarounds.. They really just need to FIX this issue with WiFi connectivity, cause it is driving me insane and running up my phone bill!

  • by Jazzie2u,

    Jazzie2u Jazzie2u May 24, 2016 2:53 PM in response to kfrostTXL
    Level 1 (4 points)
    May 24, 2016 2:53 PM in response to kfrostTXL

    I know what you mean. I've owned iPhones since they first came out and have always loved them, not feeling the love right now!  This is upsetting.

  • by Binit12,

    Binit12 Binit12 Jul 2, 2016 6:23 AM in response to SynthVoid
    Level 1 (4 points)
    Jul 2, 2016 6:23 AM in response to SynthVoid

    Same problem ... does this mean we have to wait for the new update with some fixes or time to get a new phone ??? i'm losing faith in apple now ...

  • by _cess_,

    _cess_ _cess_ Jul 4, 2016 5:26 AM in response to SynthVoid
    Level 1 (4 points)
    iPhone
    Jul 4, 2016 5:26 AM in response to SynthVoid

    I Also have the same problem with my Iphone 6, it keeps disconecting, i cant even use it more than 5 minutes and keep loosing a lot please i need to fix it

  • by fuctzzy,

    fuctzzy fuctzzy Aug 26, 2016 12:00 AM in response to SynthVoid
    Level 1 (8 points)
    iPad
    Aug 26, 2016 12:00 AM in response to SynthVoid

    expecting for the latest update ios 9.3.5 to fix the wifi issue but did'nt turn out.Hopefully apple will have the new update to fix it.my wifi signal range is bad. need to be a meter or will not get the wifi signal.