HT201415: If you can't connect to a cellular network or cellular data

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danielswatkins

Q: Have Done Literally Everything, Still Cannot Connect

Obligatory:

• Model: iPhone 5s 16GB

• Software: iOS 9.3.1, but same issue previously on 9.2.something

• Service provider(s): Vodafone Egypt, Orange Egypt

 

For about two weeks now, I've been getting the 'Cannot Activate Cellular Network' message. I still get a few bars, and sometimes it tells me I even have 3G(!), however, I am unable to make or receive calls, send or receive texts, or use data services. (I should say, I will get maybe an hour and a half every other day where it works completely fine, but sadly the problem is persistant).

 

I have done the following steps:

• Restarted iPhone;
• Checked for Carrier Setting updates;

• Played with roaming, carrier settings, airplane mode, in countless permutations; 

• Reset network settings;

• Asked my service provider for a new SIM card;

• (My service provider then broke my SIM tray, so I got my SIM tray fixed);

• Performed a factory reset on my phone;

• Updated my software to latest iOS;

• Bought a new SIM card from a new service provider;

• Repeated the resets and restarts above ad infinitum.

 

iPhone still appearing to show a network, bars, signal etc, but still unable to connect to a network—again, still no calls, texts, data, except for about 1 hour a day.

 

At this point, feel like throwing my phone into the bottom of the sea. Any helpful suggestions?

 

Thanks!

iPhone 5s, iOS 9.3.1

Posted on May 25, 2016 4:57 AM

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