DeadeyeFletch

Level 1 (8 points)

Notebooks

Q: error message while loading profile

My MacBook Air loads and I choose my user profile and while that is loading I get this symbol and it stops loading. Any help appreciated. Thank you.

MacBook Air, OS X Yosemite (10.10.2)

Posted on May 25, 2016 7:14 AM

I have this question too

Q: error message while loading profile

All replies

Helpful answers

by Carolyn Samit,

Carolyn Samit May 25, 2016 12:35 PM in response to DeadeyeFletch
Level 10 (120,952 points)

Apple Music

May 25, 2016 12:35 PM in response to DeadeyeFletch

Hi,

The prohibitory sign means your Mac can't find a system folder to boot from.

Startup your Mac while holding down the Option key. That should launch the Startup Manager window where you can select the startup disk (Macintosh HD) then click Restart.

If the startup disk is grayed out, the disk is failing or has failed and needs replacing.

You can make an appointment at a Genius Bar in advance.

About the screens you see when your Mac starts up
Reply options

Link to this post