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All replies
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Helpful answers
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May 24, 2016 4:04 AM in response to mr_johnby OGELTHORPE,Try these trouble shooting suggestions:
https://support.apple.com/en-us/HT203171
Sometimes a very thorough cleaning of the trackpad will restore functionality.
Ciao.
Addendum: If you have an older MBP, open it and inspect the battery. It may be expanding and interfering with the trackpad operation. If that is the case, replace the battery immediatley.
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May 24, 2016 9:06 PM in response to OGELTHORPEby mr_john,if i run mac on safe mode. no problem found.
it was a virus or malware. @apple need to check this.
i cant format my mac. i have lots of work to on that.
this was happened when i update my macbook pro retina to the last update given from the apple.
last update has this problem. i hope new update comes faster on this.
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May 25, 2016 4:23 AM in response to mr_johnby OGELTHORPE,Do you have a backup or can you backup your data? You should do so.
Ciao.
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May 25, 2016 8:50 AM in response to OGELTHORPEby mr_john,NO
i did not backup previously but i already backup now. What should i do next.
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May 25, 2016 12:14 PM in response to mr_johnby OGELTHORPE,Download and post an Etrecheck report. That may offer us a clue:
http://www.etresoft.com/etrecheck
Ciao.
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May 25, 2016 12:32 PM in response to mr_johnby ngerasimatos,To make sure it's not a virus use Malwarebytes and AVG (free edition) and scan your computer. Otherwise, it's dirt or liquid below the trackpad causing the issue. Do you have Applecare or are you under warranty? If so, take it in.
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May 25, 2016 8:01 PM in response to ngerasimatosby mr_john,Have apple care. If i bring with them will take a lot of time. Is there any simple way to rid of this
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May 25, 2016 8:23 PM in response to mr_johnby kaz-k,If you have AppleCare, you'd better make Genius Bar appointment to show them the circumstances you face with or take it to Authorised Apple service centre to check if it's hardware issue or not.
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Jun 2, 2016 2:43 PM in response to kaz-kby mr_john,I Already visited apple retail shop they said it will take 5 days. They said trackpad have damage and needs to replace. I am waiting. Will give updates