BlowYourMind

Q: Wifi drops when streaming horizon

Hi guys,

 

Ever since I found out that I could watch tv on my laptop via horizon tv (a tv streaming service of my internet provider, Ziggo), I use it. I stream within safari via a webpage. Safari's up to date.

But, when streaming and simultaneously working on something else (another webpage, viewing photo's with preview, or working with adobe [illustrator or photoshop are the worst]) my WiFI keeps dropping. The wifi symbol in the right hand corner just 'empties out' (so no connection with the WiFi networks, no bars whatsoever). It takes a few seconds and then it reconnects again, only to fail again after half a minute or so.

 

As you can imagine, this is very, very, very frustrating.

I've swapped switches and WiFi access points, changed WiFi preferences (channel and such, checked with the wifi diagnostics to find best channel etc.) and tried other networks within my main network at home (we have a total of 2 WiFi access points on top of our main router since it can't reach the whole house). Nothing seems to work. The Wifi Access points are cisco, the switches are from netgear and the modem's from ubee. The main router is a (rather intimidating looking) Netgear.

 

My wifi access point is connected to a 100mbit switch which is directly connected to the main router which is directly connected to the modem.

But, since the rest of my appliances seem to working fine when I stream something, I'm afraid it's got something to do with my laptop.

Which is frustrating, because it's relatively new and a major upgrade since my last macbook.

 

I've got a new macbook pro retina 13" (bought last december) with the following specs:

2,9-GHz processor
512 GB harddisk

  • 2,9-GHz dual-core Intel Core i5
  • Turbo Boost tot 3,3 GHz
  • 16 GB 1866-MHz LPDDR3-geheugen
  • 512 GB PCIe-flashopslag1
  • Intel Iris Graphics 6100

On top of this I use an external monitor via the displayport & VGA.

 

So I really hope someone can help me, maybe it's some streaming-processing file on my mac which interferes with WiFi when I'm doing more than just browsing internet? Because the issue only seems to pop up when I'm streaming something AND working on something simultaneously (a webpage often reloaded, a 'heavy' program like one of the adobe suite)..

 

Thanks in advance.

MacBook Pro with Retina display, OS X El Capitan (10.11.4), 3,1 GHz i7; 16GB; Iris 6100 1536mb;

Posted on Apr 25, 2016 11:34 AM

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Q: Wifi drops when streaming horizon

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  • by BlowYourMind,

    BlowYourMind BlowYourMind May 18, 2016 1:34 PM in response to Grant Bennet-Alder
    Level 1 (4 points)
    Mac OS X
    May 18, 2016 1:34 PM in response to Grant Bennet-Alder

    I ran the diagnostics report and put on a stream. After a few minutes internet collapsed again, but I didn't get an alert.

    Did save the diagnostics file though. Do you want me to share it?

     

    If it helps, I can try to record my screen to let you see what happens exactly?

  • by BlowYourMind,

    BlowYourMind BlowYourMind May 19, 2016 5:23 AM in response to BlowYourMind
    Level 1 (4 points)
    Mac OS X
    May 19, 2016 5:23 AM in response to BlowYourMind

    I just noticed the issue isn't only when streaming.

    I was working in photoshop (no large documents or anything, just a regular A4 with 2 or 3 layers), safari was open in the background (with Facebook and whatsapp, again, nothing too much), and the internet collapsed. So it seems like when my computer thinks it has to do too much, the internet connection get's lost.

  • by BlowYourMind,

    BlowYourMind BlowYourMind May 25, 2016 12:58 PM in response to BlowYourMind
    Level 1 (4 points)
    Mac OS X
    May 25, 2016 12:58 PM in response to BlowYourMind

    OK, this is the 3rd time that my WiFi drops out and won't turn on again. I have to delete the WiFi from preferences and restart my mac. Maybe this has something to do with the issue too?

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