Q: photos app not upgrading
I am using a used iMac that I purchased at from a secondhand store, and am having difficulties updating the Photos app. Currently, the iMac has Version 1.5 (370.42.0) installed. There is an update to Photos 9.6.1 that the app store is waiting to install. However, whenever I attempt to update Photos, the update fails with the following message: "Update Unavailable with This Apple ID, This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.". Right now, as Photos is currently configured, I do not have access to all of the photos on my iPhone 6. There are 943 photos and 4 videos that Photos on my mac is apparently unable to see. Everything else on the mac and the iPhone are up to date. Any assistance would be appreciated.
iMac, OS X El Capitan (10.11.1), iMac (20-inch, Early 2008)
Posted on May 25, 2016 2:46 PM