Q: Itunes won't sync any of my files to my phone
I recently upgraded my iPhone 5s to a 6s. We backed up all my files at the store and transfered them over a few months ago. Not a problem. I used my phone regularly since then without adding any new songs, but recently I pulled a couple off my computer that I wanted to put on. When I plugged my phone in I was running ios 9.3(upgraded just a day or so ago) and Itunes 12.1. When I clicked on my phone and checked how much memory I had left, it was showing I was using 10.96 gb of "other" data. The category I once thought was left for iOS and the carrier system. But for some reason iTunes thought all my data was "Other". So I updated iTunes to 12.4, backed up my phone, and restored it. Well now iTunes can't find my backups from iCloud or my computer, and I can't sync ANY music to my phone. I have tried updating the driver, checking the "manually sync music" and then choosing what I want, but nothing works. Itunes will show it is syncing for a fraction of a second and then stop. I also ran the itunes sync test and got this:
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Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)
MSI MS-7885
iTunes 12.4.0.119
QuickTime not available
FairPlay 2.10.6
Apple Application Support 4.3.1
iPod Updater Library 12.0
Apple Mobile Device 9.3.0.15
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iTunes Serial Number 0000022FFB98852C
Current user is not an administrator.
The current local date and time is 2016-05-24 21:47:39.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 12.4.0.119 (x64) is currently running.
iTunesHelper 12.4.0.119 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
**** Device Sync Tests ****
One or more sync tests failed.
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I really need support, and not a generic response from an Apple employee telling me to do things I have already done and don't need to do.
iPhone 6s, iOS 9.3.2, null
Posted on May 24, 2016 9:01 PM
Update: I figured out how to fix it, regardless of Mac or PC you need to COMPLETELY remove all things apple related. If you are on a PC open programs and features and uninstall EVERYTHING that has to do with Apple Inc. Open task manager and terminate any processes that have to do with itunes or apple. Then go into "C:\Program Files\Common Files\Apple" and delete the entire folder, then go in and delete your itunes library from /music/itunes. ONLY AFTER YOU DO ALL THAT can you reinstall itunes and it should fix the issue.
Posted on May 26, 2016 9:30 PM