Q: Third party apps not working on Apple Watch
After I bought the Apple Watch over a month ago, still a lot of third party apps (like Facebook Messenger, Swarm, Skype or GoPro) aren't working on the watch. Most of them keep loading or crash after a few seconds.
It feels like a miss a lot of the functionality of my Apple Watch because those apps aren't working.
Apple Watch Sport 42mm, watchOS 2.1
Posted on Feb 17, 2016 12:05 PM
Hi
Try the following steps, trying to open the app after each:
- Place your Apple Watch on its charger with power connected and also connect your iPhone to power.
- On your iPhone: open the Music app and start playing a song (through your iPhone speakers is fine).
- On your iPhone, in the Watch app, go to: My Watch (tab) > scroll down and tap on the name of the app that won't open > turn off the option for Show App on Apple Watch > pause for a few moments > turn the option back on again.
If that does not resolve the issue, next try unpairing and re-pairing your watch:
- The Watch app on your iPhone takes watch backups automatically, including a fresh one when unpairing via the app.
- Choose to restore the watch (Restore from Backup) when offered the option during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
- Unpair your Apple Watch and iPhone - Apple Support
- Set up your Apple Watch - Apple Support
More information:
Get help with apps on your Apple Watch - Apple Support
If the issue persists, try these steps, which have resolved the same issue for some other users.
- On your iPhone, go to: Settings > General > Storage & iCloud Usage > In the Storage section, tap on Manage Storage > Music > Edit (upper-right corner) > delete All Songs.
- Back up your iPhone to iCloud (do not reset your iPhone afterwards, just make the backup):
- Also back up (but do not Sync) your iPhone to iTunes, selecting the option to "Encrypt iPhone backup" (again, do not reset your iPhone afterwards, just make the backup):
- Then re-try opening each of the affected apps.
- Music can be added back to your iPhone again after trying these steps.
After trying these steps, if the issue persists (or if it is initially resolved, but then later returns), I suggest that you contact Apple Support for further assistance:
Posted on Feb 18, 2016 2:56 AM