HT204204: Update the iOS software on your iPhone, iPad, or iPod touch

Learn about Update the iOS software on your iPhone, iPad, or iPod touch
Zydehup
Level 1 (4 points)
iPhone

Q: I updated my 5c to iOS 9.3.2 and now it erases all my messages help

I updated my 5c to iOS 9.3.2 and now it erases all my messages help!

iPhone 5c, iOS 9.3.2

Posted on May 25, 2016 3:55 PM

Close
Zydehup

Q: I updated my 5c to iOS 9.3.2 and now it erases all my messages help

  • All replies
  • Helpful answers

  • by elcpu,

    elcpu elcpu May 25, 2016 5:51 PM in response to Zydehup
    Level 6 (16,186 points)
    Photos for Mac
    May 25, 2016 5:51 PM in response to Zydehup

    Try a Forced Restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. You will not lose anything.

     

    If a forced restart does not help try a System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

     

    https://support.apple.com/en-us/HT201252