Q: I can't login into my device using my apple ID, but..
So, I'm an iphone5s (64gb) user and just recently updated my OS to 9.3.2.
After i updated my OS I realized that I've been logged out from the appstore.
And then I tried to log in only to get notice that my apple id or password is incorrect.
Thinking I may be forgetting my password, I go to appleid.com to reset it and it works just fine.
I can login to 1. appleid.com 2. iTunes on my PC
But I can't login to my device.
The thing is, I've called the support center for 4 times now. And I've followed their instructions (reset settings and tried to login to itunes and appstore through the setting countless times) except one, that is to restore my phone.
I'm still a bit in doubt for losing all my chats because I tend to forgetting things.
So, I tried to asked my friend to login to her phone (ip6) using my id. And it works.
I also asked her to login with her apple id in my device. Again it works.
The guy in the support center told me that there may be a problem when I installed my OS, however if there is really a problem, is it possible for it to deny only a certain apple id?
How is it possible that I can login using my friend's id but not mine in my own device?
I really really don't want to restore my phone and I don't know what to do now. I'm tired of calling because I kept repeating over and over the same instruction they gave to me.
If I choose to wait for the next OS to update the phone, will it be okay? So I don't need to restore my phone.
If anyone can give me a solution I will be really really thankful.
(also, I don't know if I posted this in the right section...)
iPhone 5s, iOS 9.3.2
Posted on May 25, 2016 9:08 AM


