guebla
Level 1 (5 points)
Apple TV

Q: Cannot open App Store - shows white screen

I have a brand-new Apple TV (4th generation with Siri remote, 64 GB). Everything used to work as expected for about three days – until yesterday.

I loaded a game from the App Store (which worked), but since then the App Store no longer launches. I always get a white screen. On the home screen, pointing at App Store used to show previews of apps. No longer; now the top part of the screen shows a big app logo on a blue background.

I already tried many suggestions that I found on various web sites: Unplugging, quitting apps, restarting, complete reset, log out from my account, log in again, resetting again, doing a manual setup, switching network. Nothing worked.

The wireless network apparently works. At least, I can view my photos from iCloud, and I can access the iTunes libraries on my other computers from the Apple TV.

Now I am at my wits end. Without being able to load any apps, the Apple TV is pretty useless…

Any pointers to solutions are highly appreciated.

gue

AppleTV 2, tvOS 9.2.1, 64 GB

Posted on May 25, 2016 10:16 AM

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guebla

Q: Cannot open App Store - shows white screen

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  • by Winston Churchill,

    Winston Churchill Winston Churchill May 26, 2016 2:21 AM in response to guebla
    Level 10 (103,392 points)
    Apple TV
    May 26, 2016 2:21 AM in response to guebla

    Have you tried quitting the app store app (double press the home button, select the app store screen and swipe upwards.

     

    If this doesn't help, have you ensured that all your location settings are correct.

  • by guebla,

    guebla guebla May 26, 2016 3:18 AM in response to Winston Churchill
    Level 1 (5 points)
    Apple TV
    May 26, 2016 3:18 AM in response to Winston Churchill

    Yes, I tried to quit and relaunch the App Store app multiple times already. On relaunch, the screen starts white with a small gray app icon and a progress wheel before it goes completely white again.

    About location settings: I have enabled location services, but beyond that, I don't know which setting would be "correct".

     

    UPDATE: To check my settings, I just turned on the Apple TV today and much to my surprise, the App Store app worked again today. I did not make any changes since yesterday, so I cannot tell what had helped.

     

    Anyway: Thanks for your suggestions.