HT204505: Set up your Apple Watch
Learn about Set up your Apple Watch
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All replies
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Helpful answers
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May 25, 2016 2:52 PM in response to Ceriveroby Carolyn Samit,Hi,
Restart your iPhone > https://support.apple.com/en-us/HT201559
And restart your Watch > Restart your Apple Watch - Apple Support
Then check the time.
If it's still a problem, un pair then re par the iPhone and Apple Watch.
Instructions here >> Unpair your Apple Watch and iPhone
Also, make sure your iPhone is up to date. Tap Settings > General > Software Update
and for the Watch, on the iPhone tap the Watch app
then tap Software Update.If on the iPhone you see: Can't connect to the Apple Watch, you will need to enter the passcode.
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May 25, 2016 3:55 PM in response to Carolyn Samitby Cerivero,CArolyn
none helped. It is an issue with Venezuela's time zone which changed on may 1st. However this issued appeared monday morning. I can set the time on iphone manually to san juan, pr which is in our time zone, and the watch will show The correct time however appointments will be of by 30 min.
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May 25, 2016 7:03 PM in response to Ceriveroby Carolyn Samit,Hi ..
The iPhone and Apple Watch are up to date?
iPhone: Settings > General > Software Update
Watch: On the iPhone tap the Watch icon then General > Software Update
iPhone should be iOS 9.3.2
Watch should be OS 2.2.1
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May 26, 2016 2:36 AM in response to Carolyn Samitby Cerivero,Yes. I tried restoring the watch to an old backup with the previous watch os and the problem persists. I believe this is due to the latest ios update which dropped late last week and i updated over the weekend. Before that everything was fine.
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May 26, 2016 3:31 AM in response to Ceriveroby Carolyn Samit,On your iPhone tap Settings > General > Reset > Reset All Settings
No data or media will be deleted but settings will be restored to factory default.
It can take a few minutes for the reset process. When it's done tap Settings > General > Date & Time then make sure: Set Automatically is toggled ON.
A reset will not un pair your Apple Watch. Use it like you normally do.
" I tried restoring the watch to an old backup with the previous watch os and the problem persists"
If resetting does not help, there may be something in that backup that is causing a conflict. At this point you may need to restore the iPhone to factory settings > Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
If you do this you will have to re "pair' the Apple Watch > Set up your Apple Watch