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scottunes0428
Level 1 (4 points)
iPhone

Q: Unable to complete the backup process on my new iPhone 6s?? Phone is connected to wifi but process keeps on failing??

Unable to complete backup process even though I'm connected to wifi??

iPhone 6s, iOS 9.3.2

Posted on May 26, 2016 6:50 AM

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scottunes0428

Q: Unable to complete the backup process on my new iPhone 6s?? Phone is connected to wifi but process keeps on failing??

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  • by elcpu,

    elcpu elcpu May 26, 2016 6:50 AM in response to scottunes0428
    Level 6 (15,555 points)
    Photos for Mac
    May 26, 2016 6:50 AM in response to scottunes0428

    Go to Settings > General > Storage & iCloud Usage > Manage Storage (the first one) > and if there is an update, delete it. Then go back to Settings > General > Software Update and try again.

     

    If this does not help try updating through iTunes on your computer.