HT206230: About the OS X El Capitan v10.11.5 Update

Learn about About the OS X El Capitan v10.11.5 Update
carolefromwilsonville
Level 1 (5 points)
Mac OS X

Q: My update seems to be stuck installing. Any way to stop it and try again?

My update seems to be stuck installing. Any way to stop it and try again?

MacBook Pro (15-inch Late 2008)

Posted on May 25, 2016 4:21 PM

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carolefromwilsonville

Q: My update seems to be stuck installing. Any way to stop it and try again?

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  • Helpful answers

  • by Laureen,Helpful

    Laureen Laureen May 25, 2016 5:59 PM in response to carolefromwilsonville
    Level 1 (9 points)
    Mac OS X
    May 25, 2016 5:59 PM in response to carolefromwilsonville

    MY update is also stalling.  I've turned the computer on and off multiple times, but nothing works.  Tried to start in "safe mode", but that doesn't work either. Anyone with another suggestion?

     

    IMac, mid 2011

  • by notcloudy,

    notcloudy notcloudy May 25, 2016 4:31 PM in response to carolefromwilsonville
    Level 4 (1,190 points)
    Desktops
    May 25, 2016 4:31 PM in response to carolefromwilsonville

    carolefromwilsonville wrote:

     

    My update seems to be stuck installing. Any way to stop it and try again?

    Is it stuck in downloading - or stuck after the install starts.

  • by carolefromwilsonville,

    carolefromwilsonville carolefromwilsonville May 25, 2016 5:59 PM in response to notcloudy
    Level 1 (5 points)
    Mac OS X
    May 25, 2016 5:59 PM in response to notcloudy

    It was stuck installing but I finally resolved it after turning own and off a few times.

  • by Laureen,

    Laureen Laureen May 26, 2016 2:52 PM in response to carolefromwilsonville
    Level 1 (9 points)
    Mac OS X
    May 26, 2016 2:52 PM in response to carolefromwilsonville

    MY update is also stalling.  I've turned the computer on and off multiple times, but nothing works.  Tried to start in "safe mode", but that doesn't work either. Anyone with another suggestion?

     

    IMac, mid 2011

  • by Laureen,

    Laureen Laureen May 26, 2016 2:56 PM in response to Laureen
    Level 1 (9 points)
    Mac OS X
    May 26, 2016 2:56 PM in response to Laureen

    So, after turning off the computer overnight (and I mean unplugging it), I restarted this morning.  Again got the white screen with the download stuck about 1/2 way across the line.  Turned it off, tried to start in "safe mode", no dice.  Then did the old "Control, Alt, Delete" 3 finger salute, went away for about 2 hours, came back, and lo and behold was able to sign in.  After I signed in, it said it had 6 minutes to go to install the update.  That went fine, then it restarted and now everything is fine :-)

  • by dfordyc2,

    dfordyc2 dfordyc2 May 26, 2016 3:24 PM in response to carolefromwilsonville
    Level 1 (4 points)
    May 26, 2016 3:24 PM in response to carolefromwilsonville

    The 10.11.5 update froze at 660MB... the mouse also froze:  it would not move and would not click.

     

    <control><opt><esc> had no effect.

     

    Holding down <power> button for over 5 seconds seemed to unfreeze it and the computer powered off.

     

    After pressing <power> again, I was prompted with the option to return to where I was.

     

    Selecting that option, the download appeared to be completed as <restart> was the only update option available.

     

    After the restart, 10.11.5 appeared to be installed.

     

    I don't remember an update doing this before.  Is this an update bug?

  • by dfordyc2,

    dfordyc2 dfordyc2 May 26, 2016 3:32 PM in response to dfordyc2
    Level 1 (4 points)
    May 26, 2016 3:32 PM in response to dfordyc2

    Doesn't power cycling before the download/update completes cleanly risk trashing the update? 

     

    But since the computer was completely frozen, there seemed to be no other option...

  • by Michael Wolf,Helpful

    Michael Wolf Michael Wolf May 27, 2016 7:52 AM in response to carolefromwilsonville
    Level 1 (14 points)
    Mac OS X
    May 27, 2016 7:52 AM in response to carolefromwilsonville

    Apple doesn't care anymore.

    Put out a update that taked two hours ....Come on at least answer some of the questions .