Q: updated my mid year 2011 IMac, now having issues with shutdown, and logoff, Apple pull down and finder become unusable. Uninstalled wacom tablet and disconnected it. any other possible suggestions?

Question

robbiefromcastle rock

Level 1 (4 points)

Mac OS X

Q: updated my mid year 2011 IMac, now having issues with shutdown, and logoff, Apple pull down and finder become unusable. Uninstalled wacom tablet and disconnected it. any other possible suggestions?

iMac (21.5-inch, Mid 2011)

Processor 2.7 GHz Intel Core i5

Memory 16 GB 1333 MHz DDR3

Storage 1TB Sata Disk

iMac, OS X El Capitan (10.11.5), midyear 2011

Posted on May 26, 2016 5:53 PM

I have this question too

Q: updated my mid year 2011 IMac, now having issues with shutdown, and logoff, Apple pull down and finder become unusable. Unin ... more

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Helpful answers

by KiltedTim,

KiltedTim May 26, 2016 6:01 PM in response to robbiefromcastle rock
Level 9 (55,569 points)

Mac OS X

May 26, 2016 6:01 PM in response to robbiefromcastle rock

Download Etrecheck and post the resulting report here.
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Link to this post

by robbiefromcastle rock,

robbiefromcastle rock May 26, 2016 6:32 PM in response to KiltedTim
Level 1 (4 points)

Mac OS X

May 26, 2016 6:32 PM in response to KiltedTim

EtreCheck version: 2.9.12 (265)
Report generated 2016-05-26 19:27:25
Download EtreCheck from https://etrecheck.com
Runtime 3:06
Performance: Good

Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.

Problem: No problem - just checking

Hardware Information: ⓘ
    iMac (21.5-inch, Mid 2011)
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    iMac - model: iMac12,1
    1 2.7 GHz Intel Core i5 CPU: 4-core
    16 GB RAM Upgradeable - [Instructions]
        BANK 0/DIMM0
            4 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1333 MHz ok
        BANK 0/DIMM1
            4 GB DDR3 1333 MHz ok
        BANK 1/DIMM1
            4 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ
    AMD Radeon HD 6770M - VRAM: 512 MB
        iMac 1920 x 1080

System Software: ⓘ
    OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

Disk Information: ⓘ
    ST31000528AS disk0 : (1 TB) (Rotational)
        EFI (disk0s1) <not mounted> : 210 MB
        Robbie's Macintosh HD (disk0s2) / : 999.35 GB (185.20 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

    HL-DT-STDVDRW GA32N   ()

USB Information: ⓘ
    Seagate FreeAgent 500.11 GB
        EFI (disk1s1) <not mounted> : 210 MB
        Music\Backup Drive (disk1s2) /Volumes/Music\Backup Drive : 499.76 GB (304.27 GB free)
    Apple Computer, Inc. IR Receiver
    Apple Card Reader
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ
    Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ
    Mac App Store and identified developers

Kernel Extensions: ⓘ
        /System/Library/Extensions
    [not loaded]    com.LivestreamProcaster.driver.ProcasterAudioRedirector (2.0.0 - SDK 10.0 - 2016-05-23) [Support]
    [not loaded]    com.wacom.kext.pentablet (Pen Tablet 5.3.5-4 - SDK 10.9 - 2016-05-23) [Support]

Startup Items: ⓘ
    FxLicenseManager: Path: /Library/StartupItems/FxLicenseManager
    Startup items are obsolete in OS X Yosemite

System Launch Agents: ⓘ
    [not loaded]    9 Apple tasks
    [loaded]    158 Apple tasks
    [running]    71 Apple tasks

System Launch Daemons: ⓘ
    [not loaded]    46 Apple tasks
    [loaded]    157 Apple tasks
    [running]    88 Apple tasks

Launch Agents: ⓘ
    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-05-11) [Support]
    [failed]    com.adobe.AdobeCreativeCloud.plist (2016-02-15) [Support]
    [running]    com.wacom.pentablet.plist (2014-08-20) [Support]

Launch Daemons: ⓘ
    [running]    com.adobe.adobeupdatedaemon.plist (2016-04-14) [Support]
    [loaded]    com.adobe.agsservice.plist (2015-10-07) [Support]
    [loaded]    com.adobe.fpsaud.plist (2016-05-09) [Support]
    [loaded]    com.ciscosystems.ciscoconnect.daemon.plist (2014-08-16) [Support]
    [loaded]    com.microsoft.office.licensing.helper.plist (2013-03-08) [Support]

User Launch Agents: ⓘ
    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2015-12-13) [Support]
    [not loaded]    com.adobe.ARM.[...].plist (2011-10-30) [Support]
    [not loaded]    com.apple.AddressBook.ScheduledSync.PHXC...plist
    [not loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-04-12) [Support]
    [not loaded]    com.google.keystone.agent.plist (2012-07-22) [Support]
    [not loaded]    com.valvesoftware.steamclean.plist (2016-03-13) [Support]

User Login Items: ⓘ
    AdobeResourceSynchronizer    Application (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    Launch Nikon Message Center 2    Application (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)
    Creative Cloud    Application Hidden (/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app)
    Launch Nikon Message Center 2    Application (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)

Other Apps: ⓘ
    [running]    com.adobe.CCLibrary.176032
    [running]    com.adobe.CCXProcess.188512
    [running]    com.adobe.acc.AdobeCreativeCloud.175712
    [running]    com.adobe.acc.AdobeDesktopService.45152.6CE0FADB-F9EA-4D4C-9A40-0FAB89B073F6
    [running]    com.adobe.accmac.74912
    [running]    com.hp.devicemonitor
    [running]    com.wacom.ConsumerTouchDriver.101472
    [running]    com.wacom.TabletDriver.102752
    [loaded]    407 Apple tasks
    [running]    192 Apple tasks

Internet Plug-ins: ⓘ
    Unity Web Player: UnityPlayer version 4.3.5f1 - SDK 10.6 (2014-05-13) [Support]
    Default Browser: 601 - SDK 10.11 (2016-05-23)
    WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-10-24) [Support]
    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-14) [Support]
    FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-24) [Support]
    AdobePDFViewerNPAPI: 10.1.4 (2012-08-20) [Support]
    Silverlight: 5.1.10516.0 - SDK 10.6 (2012-10-26) [Support]
    QuickTime Plugin: 7.7.3 (2016-05-23)
    Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-24) [Support]
    SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-01-28) [Support]
    AdobePDFViewer: 10.1.4 (2012-08-20) [Support]
    CouponPrinter-FireFox_v2: Version 1.1.6 (2011-09-20) [Support]
    RL Secure Plug-In Layer: Unknown - SDK 10.5 (2014-02-21) [Support]
    JavaAppletPlugin: Java 7 Update 09 (2012-10-23) Check version

User internet Plug-ins: ⓘ
    UploadManager: Unknown - SDK 10.5 (2015-01-05) [Support]
    Picasa: 1.0 (2011-03-28) [Support]
    Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]
    ContentManager: Unknown - SDK 10.5 (2015-01-05) [Support]
    RocketEngine: Unknown - SDK 10.5 (2015-01-05) [Support]

3rd Party Preference Panes: ⓘ
    Flash Player (2016-05-09) [Support]
    Java (2012-09-24) [Support]
    Paragon NTFS for Mac ® OS X (2011-11-08) [Support]

Time Machine: ⓘ
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
        Robbie's Macintosh HD: Disk size: 999.35 GB Disk used: 814.14 GB
    Destinations:
        Time Machine [Local]
        Total size: 0 B
        Total number of backups: 0
        Oldest backup: -
        Last backup: -
        Size of backup disk: Too small
            Backup size 0 B < (Disk used 814.14 GB X 3)

Top Processes by CPU: ⓘ
        24%    mdworker(26)
         2%    WindowServer
         1%    fontd
         1%    kernel_task
         0%    Creative Cloud

Top Processes by Memory: ⓘ
    1.08 GB    kernel_task
    459 MB    mdworker(26)
    295 MB    mds_stores
    197 MB    com.apple.WebKit.WebContent(2)
    164 MB    Mail

Virtual Memory Information: ⓘ
    7.69 GB    Free RAM
    8.30 GB    Used RAM (5.77 GB Cached)
    0 B    Swap Used

Diagnostics Information: ⓘ
    May 26, 2016, 07:20:31 PM    /Library/Logs/DiagnosticReports/EvernoteHelper_2016-05-26-192031_[redacted].cra sh
        com.evernote.EvernoteHelper - /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app/Conte nts/MacOS/EvernoteHelper
    May 26, 2016, 07:00:52 PM    ~/Library/Logs/DiagnosticReports/dynamiclinkmanager_2016-05-26-190052_[redacted ].crash
        /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Helpers/DynamicLinkSupport/support/common/dynamiclink/dy namiclinkmanager.app/Contents/MacOS/dynamiclinkmanager
    May 26, 2016, 06:31:17 PM    Self test - passed
    May 26, 2016, 06:12:35 PM    ~/Library/Logs/DiagnosticReports/dynamiclinkmanager_2016-05-26-181235_[redacted ].crash
    May 23, 2016, 11:13:26 PM    ~/Library/Logs/DiagnosticReports/dynamiclinkmanager_2016-05-23-231326_[redacted ].crash
    May 23, 2016, 11:09:41 PM    /Library/Logs/DiagnosticReports/EvernoteHelper_2016-05-23-230941_[redacted].cra sh
    May 23, 2016, 10:50:01 PM    /Library/Logs/DiagnosticReports/AdobeGCClient_2016-05-23-225001_[redacted].cras h
        /Library/Application Support/Adobe/*/AdobeGCClient.app/Contents/MacOS/AdobeGCClient
    May 23, 2016, 10:49:53 PM    /Library/Logs/DiagnosticReports/codesign_2016-05-23-224953_[redacted].crash
        /usr/bin/codesign
    May 23, 2016, 10:49:52 PM    /Library/Logs/DiagnosticReports/codesign_2016-05-23-224952_[redacted].crash
    May 23, 2016, 10:49:48 PM    /Library/Logs/DiagnosticReports/codesign_2016-05-23-224948_[redacted].crash
    May 23, 2016, 10:08:32 PM    ~/Library/Logs/DiagnosticReports/Adobe CEF Helper_2016-05-23-220832_[redacted].crash
        com.adobe.acc.HEXHelper - /Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper
    May 23, 2016, 10:08:29 PM    ~/Library/Logs/DiagnosticReports/Adobe CEF Helper_2016-05-23-220829_[redacted].crash
    May 23, 2016, 08:56:41 PM    /Library/Logs/DiagnosticReports/AdobeGCClient_2016-05-23-205641_[redacted].cras h
    May 23, 2016, 08:56:34 PM    /Library/Logs/DiagnosticReports/codesign_2016-05-23-205634_[redacted].crash
    May 23, 2016, 08:56:33 PM    /Library/Logs/DiagnosticReports/codesign_2016-05-23-205633_[redacted].crash
    May 23, 2016, 08:56:30 PM    /Library/Logs/DiagnosticReports/codesign_2016-05-23-205630_[redacted].crash
    May 23, 2016, 08:54:03 PM    ~/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2016-05-23-205403_[r edacted].crash
        /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app/Contents/MacOS/AdobeR esourceSynchronizer
    May 23, 2016, 07:44:03 PM    ~/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2016-05-23-194403_[r edacted].crash
    May 23, 2016, 07:34:59 PM    /Library/Logs/DiagnosticReports/PenTabletDriver_2016-05-23-193459_[redacted].cr ash
        com.wacom.PenTabletDriver - /Library/Application Support/Tablet/PenTabletDriver.app/Contents/MacOS/PenTabletDriver
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by leroydouglas,

leroydouglas May 26, 2016 6:33 PM in response to robbiefromcastle rock
Level 7 (23,554 points)

Notebooks

May 26, 2016 6:33 PM in response to robbiefromcastle rock

[running] com.wacom.pentablet.plist (2014-08-20)

uninstall
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by dialabrain,

dialabrain May 26, 2016 6:36 PM in response to robbiefromcastle rock
Level 5 (6,216 points)

Mac App Store

May 26, 2016 6:36 PM in response to robbiefromcastle rock

You still have the Wacom driver and plugin installed
http://www.wacom.com/en-us/support/faqs/drivers-software/how-do-i-uninstall-a-dr iver-on-mac-os-x
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Link to this post

by robbiefromcastle rock,

robbiefromcastle rock May 26, 2016 7:43 PM in response to robbiefromcastle rock
Level 1 (4 points)

Mac OS X

May 26, 2016 7:43 PM in response to robbiefromcastle rock

does this look better. Rebooted the system after the install to restart everything. Had issue with the Apple Track pad not working no the reboot. managed a shut down, and restarted everything fine. Re-ran EtreCheck, results as follows:
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-26 20:38:00
Download EtreCheck from https://etrecheck.com
Runtime 3:44
Performance: Good

Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.

Problem: No problem - just checking

Hardware Information: ⓘ
    iMac (21.5-inch, Mid 2011)
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    iMac - model: iMac12,1
    1 2.7 GHz Intel Core i5 CPU: 4-core
    16 GB RAM Upgradeable - [Instructions]
        BANK 0/DIMM0
            4 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1333 MHz ok
        BANK 0/DIMM1
            4 GB DDR3 1333 MHz ok
        BANK 1/DIMM1
            4 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ
    AMD Radeon HD 6770M - VRAM: 512 MB
        iMac 1920 x 1080

System Software: ⓘ
    OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

Disk Information: ⓘ
    ST31000528AS disk0 : (1 TB) (Rotational)
        EFI (disk0s1) <not mounted> : 210 MB
        Robbie's Macintosh HD (disk0s2) / : 999.35 GB (185.19 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

    HL-DT-STDVDRW GA32N   ()

USB Information: ⓘ
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Seagate FreeAgent 500.11 GB
        EFI (disk1s1) <not mounted> : 210 MB
        Music\Backup Drive (disk1s2) /Volumes/Music\Backup Drive : 499.76 GB (304.27 GB free)
    Apple Computer, Inc. IR Receiver
    Apple Card Reader

Thunderbolt Information: ⓘ
    Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ
    Mac App Store and identified developers

Kernel Extensions: ⓘ
        /System/Library/Extensions
    [not loaded]    com.LivestreamProcaster.driver.ProcasterAudioRedirector (2.0.0 - SDK 10.0 - 2016-05-26) [Support]

Startup Items: ⓘ
    FxLicenseManager: Path: /Library/StartupItems/FxLicenseManager
    Startup items are obsolete in OS X Yosemite

System Launch Agents: ⓘ
    [not loaded]    9 Apple tasks
    [loaded]    164 Apple tasks
    [running]    65 Apple tasks

System Launch Daemons: ⓘ
    [not loaded]    46 Apple tasks
    [loaded]    158 Apple tasks
    [running]    87 Apple tasks

Launch Agents: ⓘ
    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-05-11) [Support]
    [running]    com.adobe.AdobeCreativeCloud.plist (2016-02-15) [Support]

Launch Daemons: ⓘ
    [running]    com.adobe.adobeupdatedaemon.plist (2016-04-14) [Support]
    [loaded]    com.adobe.agsservice.plist (2015-10-07) [Support]
    [loaded]    com.adobe.fpsaud.plist (2016-05-09) [Support]
    [loaded]    com.ciscosystems.ciscoconnect.daemon.plist (2014-08-16) [Support]
    [loaded]    com.microsoft.office.licensing.helper.plist (2013-03-08) [Support]

User Launch Agents: ⓘ
    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2015-12-13) [Support]
    [not loaded]    com.adobe.ARM.[...].plist (2011-10-30) [Support]
    [not loaded]    com.apple.AddressBook.ScheduledSync.PHXC...plist
    [not loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-04-12) [Support]
    [not loaded]    com.google.keystone.agent.plist (2012-07-22) [Support]
    [not loaded]    com.valvesoftware.steamclean.plist (2016-03-13) [Support]

User Login Items: ⓘ
    AdobeResourceSynchronizer    Application (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    Launch Nikon Message Center 2    Application (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)
    Creative Cloud    Application Hidden (/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app)
    Launch Nikon Message Center 2    Application (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)

Other Apps: ⓘ
    [running]    com.adobe.CCLibrary.176032
    [running]    com.adobe.CCXProcess.188512
    [running]    com.adobe.acc.AdobeDesktopService.45152.F09E52BF-14AC-45C1-8D16-D12996ED8D97
    [running]    com.adobe.accmac.74912
    [running]    com.etresoft.EtreCheck.205472
    [running]    com.hp.devicemonitor
    [loaded]    410 Apple tasks
    [running]    168 Apple tasks

Internet Plug-ins: ⓘ
    Unity Web Player: UnityPlayer version 4.3.5f1 - SDK 10.6 (2014-05-13) [Support]
    Default Browser: 601 - SDK 10.11 (2016-05-23)
    WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-10-24) [Support]
    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-14) [Support]
    FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-24) [Support]
    AdobePDFViewerNPAPI: 10.1.4 (2012-08-20) [Support]
    Silverlight: 5.1.10516.0 - SDK 10.6 (2012-10-26) [Support]
    QuickTime Plugin: 7.7.3 (2016-05-23)
    Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-24) [Support]
    SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-01-28) [Support]
    AdobePDFViewer: 10.1.4 (2012-08-20) [Support]
    CouponPrinter-FireFox_v2: Version 1.1.6 (2011-09-20) [Support]
    RL Secure Plug-In Layer: Unknown - SDK 10.5 (2014-02-21) [Support]
    JavaAppletPlugin: Java 7 Update 09 (2012-10-23) Check version

User internet Plug-ins: ⓘ
    UploadManager: Unknown - SDK 10.5 (2015-01-05) [Support]
    Picasa: 1.0 (2011-03-28) [Support]
    Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]
    ContentManager: Unknown - SDK 10.5 (2015-01-05) [Support]
    RocketEngine: Unknown - SDK 10.5 (2015-01-05) [Support]

3rd Party Preference Panes: ⓘ
    Flash Player (2016-05-09) [Support]
    Java (2012-09-24) [Support]
    Paragon NTFS for Mac ® OS X (2011-11-08) [Support]

Time Machine: ⓘ
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
        Robbie's Macintosh HD: Disk size: 999.35 GB Disk used: 814.15 GB
    Destinations:
        Time Machine [Local]
        Total size: 0 B
        Total number of backups: 0
        Oldest backup: -
        Last backup: -
        Size of backup disk: Too small
            Backup size 0 B < (Disk used 814.15 GB X 3)

Top Processes by CPU: ⓘ
        14%    codesign
         2%    WindowServer
         2%    kernel_task
         1%    fontd
         1%    lsd(2)

Top Processes by Memory: ⓘ
    872 MB    kernel_task
    197 MB    mds_stores
    180 MB    mdworker(10)
    115 MB    node(2)
    98 MB    Adobe CEF Helper(2)

Virtual Memory Information: ⓘ
    11.00 GB    Free RAM
    4.66 GB    Used RAM (2.66 GB Cached)
    0 B    Swap Used

Diagnostics Information: ⓘ
    May 26, 2016, 08:30:51 PM    Self test - passed
    May 26, 2016, 08:03:05 PM    ~/Library/Logs/DiagnosticReports/PenTabletDriver_2016-05-26-200305_[redacted].c rash
        com.wacom.Pen_TabletDriver - /Library/Application Support/Tablet/PenTabletDriver.app/Contents/MacOS/PenTabletDriver
    May 26, 2016, 07:59:17 PM    /Library/Logs/DiagnosticReports/???_2016-05-26-195917_[redacted].cpu_resource.d iag [Details]
        ???
    May 26, 2016, 07:47:16 PM    ~/Library/Logs/DiagnosticReports/PenTabletDriver_2016-05-26-194716_[redacted].c rash
    May 26, 2016, 07:20:31 PM    /Library/Logs/DiagnosticReports/EvernoteHelper_2016-05-26-192031_[redacted].cra sh
        com.evernote.EvernoteHelper - /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app/Conte nts/MacOS/EvernoteHelper
    May 26, 2016, 07:00:52 PM    ~/Library/Logs/DiagnosticReports/dynamiclinkmanager_2016-05-26-190052_[redacted ].crash
        /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Helpers/DynamicLinkSupport/support/common/dynamiclink/dy namiclinkmanager.app/Contents/MacOS/dynamiclinkmanager
    May 26, 2016, 06:12:35 PM    ~/Library/Logs/DiagnosticReports/dynamiclinkmanager_2016-05-26-181235_[redacted ].crash
    May 23, 2016, 11:13:26 PM    ~/Library/Logs/DiagnosticReports/dynamiclinkmanager_2016-05-23-231326_[redacted ].crash
    May 23, 2016, 11:09:41 PM    /Library/Logs/DiagnosticReports/EvernoteHelper_2016-05-23-230941_[redacted].cra sh
    May 23, 2016, 10:50:01 PM    /Library/Logs/DiagnosticReports/AdobeGCClient_2016-05-23-225001_[redacted].cras h
        /Library/Application Support/Adobe/*/AdobeGCClient.app/Contents/MacOS/AdobeGCClient
    May 23, 2016, 10:49:53 PM    /Library/Logs/DiagnosticReports/codesign_2016-05-23-224953_[redacted].crash
        /usr/bin/codesign
    May 23, 2016, 10:49:52 PM    /Library/Logs/DiagnosticReports/codesign_2016-05-23-224952_[redacted].crash
    May 23, 2016, 10:49:48 PM    /Library/Logs/DiagnosticReports/codesign_2016-05-23-224948_[redacted].crash
    May 23, 2016, 10:08:32 PM    ~/Library/Logs/DiagnosticReports/Adobe CEF Helper_2016-05-23-220832_[redacted].crash
        com.adobe.acc.HEXHelper - /Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper
    May 23, 2016, 10:08:29 PM    ~/Library/Logs/DiagnosticReports/Adobe CEF Helper_2016-05-23-220829_[redacted].crash
    May 23, 2016, 08:56:41 PM    /Library/Logs/DiagnosticReports/AdobeGCClient_2016-05-23-205641_[redacted].cras h
    May 23, 2016, 08:56:34 PM    /Library/Logs/DiagnosticReports/codesign_2016-05-23-205634_[redacted].crash
    May 23, 2016, 08:56:33 PM    /Library/Logs/DiagnosticReports/codesign_2016-05-23-205633_[redacted].crash
    May 23, 2016, 08:56:30 PM    /Library/Logs/DiagnosticReports/codesign_2016-05-23-205630_[redacted].crash
    May 23, 2016, 08:54:03 PM    ~/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2016-05-23-205403_[r edacted].crash
        /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app/Contents/MacOS/AdobeR esourceSynchronizer
Reply options

Link to this post

by robbiefromcastle rock,

robbiefromcastle rock May 26, 2016 8:06 PM in response to robbiefromcastle rock
Level 1 (4 points)

Mac OS X

May 26, 2016 8:06 PM in response to robbiefromcastle rock

Note, the computer seems to be fine for now. Will update if problem returns.
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by Christianxpxp,

Christianxpxp Jul 12, 2016 12:05 PM in response to KiltedTim
Level 1 (4 points)

Jul 12, 2016 12:05 PM in response to KiltedTim

Can you help me too ?

EtreCheck version: 2.9.13 (267)
Report generated 2016-07-12 21:01:50
Download EtreCheck from https://etrecheck.com
Runtime 1:48
Performance: Excellent

Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.

Problem: Other problem
Description:
Wont shut down

Hardware Information: ⓘ
    iMac (27-inch, Mid 2011)
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    iMac - model: iMac12,2
    1 3,4 GHz Intel Core i7 CPU: 4-core
    16 GB RAM Upgradeable - [Instructions]
        BANK 0/DIMM0
            4 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1333 MHz ok
        BANK 0/DIMM1
            4 GB DDR3 1333 MHz ok
        BANK 1/DIMM1
            4 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ
    AMD Radeon HD 6970M - VRAM: 2048 MB
        iMac 2560 x 1440

System Software: ⓘ
    OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

Disk Information: ⓘ
    ST32000541AS disk1 : (2 TB) (Rotational)
        EFI (disk1s1) <not mounted> : 210 MB
        Macintosh HD 2 (disk1s2) /Volumes/Macintosh HD 2 : 1.80 TB (1.21 TB free)
        BOOTCAMP (disk1s3) /Volumes/BOOTCAMP : 204.00 GB (24.42 GB free)

    APPLE SSD TS256C disk0 : (251 GB) (Solid State - TRIM: Yes)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 250.14 GB (88.75 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

    HL-DT-STDVDRW GA32N   ()

USB Information: ⓘ
    iLok iLok
    Apple Computer, Inc. IR Receiver
    Apple Card Reader
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple, Inc. Keyboard Hub
        Apple, Inc Apple Keyboard
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ
    Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ
    Mac App Store and identified developers

Unknown Files: ⓘ
    /Library/LaunchDaemons/com.tascam.IFFWDMmkII.plist
        /Library/Application Support/IFFWDMmkII/IFFWDMmkIIDaemon --onDemand
    One unknown file found. [Check files]

Kernel Extensions: ⓘ
        /Library/Extensions
    [not loaded]    com.line6.driver.xtaudio (7.3.6 - SDK 10.7 - 2016-07-11) [Support]
    [loaded]    com.tascam.driver.IFFWDMmkII (4.2.0 - SDK 10.9 - 2016-07-11) [Support]

        /System/Library/Extensions
    [not loaded]    com.caiaq.driver.NIUSBGuitarRigMobileDriver (2.4.23 (R38) - 2016-07-11) [Support]
    [not loaded]    com.caiaq.driver.NIUSBHardwareDriver (2.4.23 (R38) - 2016-07-11) [Support]
    [not loaded]    com.m-audio.driver.firewire.dice (2.3.2 - 2016-07-11) [Support]
    [not loaded]    com.motu.driver.FireWireAudio (1.6 59200 - SDK 10.4 - 2016-07-11) [Support]
    [not loaded]    com.motu.driver.MicroBookAudio (1.6 59200 - SDK 10.4 - 2016-07-11) [Support]
    [not loaded]    com.motu.driver.PCIAudio (1.6 59200 - SDK 10.4 - 2016-07-11) [Support]
    [not loaded]    com.motu.driver.USBMidiKext (1.6 59200 - SDK 10.4 - 2016-07-11) [Support]
    [not loaded]    com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6 - 2016-07-11) [Support]
    [not loaded]    com.solidstatelogic.driver.DuendePCIDriver (3.01 - 2016-07-11) [Support]
    [not loaded]    com.solidstatelogic.driver.SSLDuendeDriver (2.9.2 - 2016-07-11) [Support]
    [not loaded]    com.wibu.codemeter.driver.CmUSBMassStorage (5.0.70 - 2016-07-11) [Support]
    [not loaded]    jp.co.yamaha.driver.YamahaSteinbergUSBAudio (1.5.2f1 - SDK 10.6 - 2016-07-11) [Support]

        /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
    [not loaded]    com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4 - 2015-01-11) [Support]
    [not loaded]    com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1 - 2015-01-11) [Support]
    [loaded]    com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6 - 2015-01-11) [Support]
    [not loaded]    com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4 - 2015-01-11) [Support]

Startup Items: ⓘ
    Qmaster: Path: /Library/StartupItems/Qmaster
    Startup items are obsolete in OS X Yosemite

System Launch Agents: ⓘ
    [not loaded]    9 Apple tasks
    [loaded]    155 Apple tasks
    [running]    74 Apple tasks

System Launch Daemons: ⓘ
    [not loaded]    46 Apple tasks
    [loaded]    157 Apple tasks
    [running]    88 Apple tasks

Launch Agents: ⓘ
    [running]    com.eastwest.server.plist (2015-12-21) [Support]
    [running]    com.motu.MOTULauncher.plist (2010-12-18) [Support]
    [loaded]    com.oracle.java.Java-Updater.plist (2013-08-19) [Support]

Launch Daemons: ⓘ
    [loaded]    PACESupport.plist (2013-02-01) [Support]
    [loaded]    com.adobe.fpsaud.plist (2016-05-10) [Support]
    [loaded]    com.ea.origin.ESHelper.plist (2015-09-06) [Support]
    [running]    com.line6.l6ksettingmgr.plist (2013-12-07) [Support]
    [failed]    com.m-audio.firewire.helper.plist (2008-06-16) [Support]
    [loaded]    com.oracle.java.Helper-Tool.plist (2013-08-19) [Support]
    [running]    com.paceap.eden.licensed.plist (2016-05-08) [Support]
    [loaded]    com.tascam.IFFWDMmkII.plist (2014-11-06) [Support]

User Launch Agents: ⓘ
    [loaded]    com.apple.AddressBook.ScheduledSync.PHXC...plist

User Login Items: ⓘ
    Dropbox    Program (/Applications/Dropbox.app)
    NIHardwareAgent    Program Hidden (/Volumes/Macintosh HD 2/Native Instruments/Hardware/NIHardwareAgent.app)
    MacGameStore Helper    Program (~/Library/Application Support/MacGameStore.com/Helper/MacGameStore Helper.app)

Other Apps: ⓘ
    [running]    com.getdropbox.dropbox.65312
    [running]    com.macgamestore.helper.18912
    [running]    com.native-instruments.NIHardwareService.64992
    [loaded]    396 Apple tasks
    [running]    196 Apple tasks

Internet Plug-ins: ⓘ
    JavaAppletPlugin: Java 8 Update 73 build 02 (2016-03-14) Check version
    FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-12) [Support]
    QuickTime Plugin: 7.7.3 (2016-05-05)
    Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-12) Outdated! Update
    Default Browser: 601 - SDK 10.11 (2016-05-05)
    GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-04-01) [Support]
    iLokClientHelper: 3.6 - SDK 10.5 (2013-08-19) [Support]
    Silverlight: 5.1.10411.0 - SDK 10.6 (2013-08-19) [Support]
    iPhotoPhotocast: 7.0 - SDK 10.8 (2013-08-19)

Audio Plug-ins: ⓘ
    DVCPROHDAudio: 1.3 (2013-08-19)

3rd Party Preference Panes: ⓘ
    Flash Player (2016-05-10) [Support]
    Growl (2013-08-19) [Support]
    Java (2016-03-14) [Support]
    Line6AudioMIDI (2013-08-21) [Support]
    Native Instruments USB Audio (2013-08-19) [Support]
    Yamaha Steinberg USB (2013-08-19) [Support]

Time Machine: ⓘ
    Skip System Files: NO
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 250.14 GB Disk used: 161.39 GB
    Destinations:
        Data [Network]
        Total size: 2.00 TB
        Total number of backups: 0
        Oldest backup: -
        Last backup: -
        Size of backup disk: Excellent
            Backup size 2.00 TB > (Disk size 250.14 GB X 3)

        Time Capsule [Network]
        Total size: 497.62 GB
        Total number of backups: 0
        Oldest backup: -
        Last backup: -
        Size of backup disk: Adequate
            Backup size 497.62 GB > (Disk used 161.39 GB X 3)

Top Processes by CPU: ⓘ
         2%    WindowServer
         1%    fontd
         1%    kernel_task
         1%    Dropbox
         0%    askpermissiond

Top Processes by Memory: ⓘ
    1.08 GB    kernel_task
    410 MB    mdworker(24)
    311 MB    com.apple.WebKit.WebContent
    147 MB    Dropbox
    147 MB    iconservicesagent(2)

Virtual Memory Information: ⓘ
    10.00 GB    Free RAM
    6.13 GB    Used RAM (3.75 GB Cached)
    0 B    Swap Used

Diagnostics Information: ⓘ
    Jul 12, 2016, 08:45:46 PM    Self test - passed
    Jul 12, 2016, 08:35:37 PM    /Library/Logs/DiagnosticReports/MacCleanse_2016-07-12-203537_[redacted].hang
        /Applications/MacCleanse.app/Contents/MacOS/MacCleanse
    Jul 11, 2016, 08:47:41 PM    /Library/Logs/DiagnosticReports/mds_stores_2016-07-11-204741_[redacted].crash
        /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds_stores
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by Eric Root,

Eric Root Jul 12, 2016 12:55 PM in response to Christianxpxp
Level 9 (71,364 points)

iTunes

Jul 12, 2016 12:55 PM in response to Christianxpxp

You might want to start your own post. A new post would be much more visible. You can link to this one. Please state what your problem is and include the Etrecheck output. Your report looks pretty good.
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HT206230: About the OS X El Capitan v10.11.5 Update

Q: updated my mid year 2011 IMac, now having issues with shutdown, and logoff, Apple pull down and finder become unusable. Uninstalled wacom tablet and disconnected it. any other possible suggestions?

All replies Helpful answers

by KiltedTim,

by robbiefromcastle rock,

by leroydouglas,

by dialabrain,

by robbiefromcastle rock,

by robbiefromcastle rock,

by Christianxpxp,

by Eric Root,

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Helpful answers