WaveRaven
Level 1 (5 points)
iCloud

Q: Difficulty with iCloud verificiation over home wifi

I'm having a very confusing issue with my daughter's iTouch6 and my other daughter's iPhone5s when they are on our home wifi network.  Both machines can't send or receive images on iMessage and both have verification errors when logging into iCloud.  Other uses of wifi seem to work ok (regular text-only messages, using Safari, etc.).  All functionality is fine on my wife's iPhone6 Plus and my iPhone6 using the same wifi network.  I've tried resetting network settings.  I've tried restoring the iTouch as a fresh machine.  I've tried a few other solutions found online to no avail.  The problems persist so long as they are on the home network.  As soon as I tether them to my iPhone and use cell connection (not wifi) they work fine.

 

Anyone have any ideas?

iPod touch, iOS 9.3.1

Posted on May 8, 2016 6:26 PM

by turingtest2,Apple recommended
turingtest2 turingtest2
Level 10 (85,875 points)
iTunes
A:

WaveRaven wrote:

 

Time Warner is the ISP and I just got a new Asus router.  Will try re-setting it now.

 

Was the issue present with the previous router? Is the new router the same model as the old one?

 

See Using FaceTime and iMessage behind a firewall - Apple Support in case anything there or the articles linked from it rings a bell. In general most domestic routers will allow all connections initiated from inside the network, but perhaps yours needs some additional firewall rules.

 

tt2

Posted on May 10, 2016 9:29 AM

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WaveRaven

Q: Difficulty with iCloud verificiation over home wifi

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  • by turingtest2,Apple recommended

    turingtest2 turingtest2 May 10, 2016 9:29 AM in response to WaveRaven
    Level 10 (85,875 points)
    iTunes
    May 10, 2016 9:29 AM in response to WaveRaven

    WaveRaven wrote:

     

    Time Warner is the ISP and I just got a new Asus router.  Will try re-setting it now.

     

    Was the issue present with the previous router? Is the new router the same model as the old one?

     

    See Using FaceTime and iMessage behind a firewall - Apple Support in case anything there or the articles linked from it rings a bell. In general most domestic routers will allow all connections initiated from inside the network, but perhaps yours needs some additional firewall rules.

     

    tt2

  • by ManSinha,

    ManSinha ManSinha May 10, 2016 9:40 AM in response to turingtest2
    Level 6 (10,250 points)
    iPhone
    May 10, 2016 9:40 AM in response to turingtest2

    Thanks turingtest2 for chiming in

  • by WaveRaven,

    WaveRaven WaveRaven May 11, 2016 10:07 AM in response to turingtest2
    Level 1 (5 points)
    iCloud
    May 11, 2016 10:07 AM in response to turingtest2

    Good thought.   The old router was a Netgear Nighthawk (they screwed up a good router with a buggy firmware upgrade and didn't fix it for 6+ months.  I moved on from Netgear) and didn't have these problems.  I will read that link and see if I need to open specific ports or such.  Haven't been home to try it and it may be a while until I can. I will report back when I do.  Thank you for your ideas.

  • by WaveRaven,

    WaveRaven WaveRaven May 26, 2016 8:55 PM in response to WaveRaven
    Level 1 (5 points)
    iCloud
    May 26, 2016 8:55 PM in response to WaveRaven

    Tried (a) port forwarding for port 80, (b) monitoring QoS traffic (the monitor just shows some activity and not specific details about the activity, and (c) just turning off the firewall completely.  Nothing had any effect on my ability to login on icloud or imessage on the offending itouch.  All other apple devices in the house working fine except for one other iphone5s with the cell service turned off (ie wifi only).  anyone have any other ideas to try?

  • by WaveRaven,

    WaveRaven WaveRaven May 29, 2016 10:29 AM in response to WaveRaven
    Level 1 (5 points)
    iCloud
    May 29, 2016 10:29 AM in response to WaveRaven

    OK.  Now the plot has thickened.  I put one of the problem devices (iTouch) on the 2.4 ghz Guest wifi and it now works!  Connects to iCloud/iMessage no problem.  However, this trick does not work for the other problem device (an iPhone 5s with cell service turned off).  Anyone know how a guest wifi differs from the regular wifi and why this makes a difference with iCloud?  Secondly, why would it work for one device and not the other?

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